We stood around waiting an hour to be served, with no acknowledgment we were even there, only to…read morefind out they don't stock the iPhone with the amount of storage we need (pretty middle-of-the-road and not even the most storage available). It was supposedly ordered and was to be in within two or three days. It's been over a week, and the texts and messages left at the phone number the CSR, Mick, gave us apparently just goes into the ether, because he hasn't bothered to respond. At all. The last time we bought an iPhone at this location, the salesguy who sold it to us screwed up the transfer/download of the old phone's data so badly it took the geniuses at Apple two days to figure out what he did wrong and correct it all.

all you get is automated tellers and prompts bill keeps going up cant talk to a real person…read moreannoying as hell hard time paying bill over phone Jesus is this what America has turned into

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

Twice I've come to this store for a simple service request, and twice I've been told they couldn't…read morecomplete it unless I upgraded my phone. The first time, I let it go because another rep did advocate with 800‑Verizon to ensure I had service before leaving. However, after yesterday, I will not be returning to this location. If you're making a purchase, you'll likely walk out happy. But if you're not giving them a sale, be prepared to advocate for yourself. I was told my SIM tray had a "previous issue" that prevented activation -- even though the phone was clearly reading the SIM. I drove all the way to Short Pump (Apple Store) based on that information. Nothing was wrong with my phone or the SIM tray. Two hours later, an escalated 800‑Verizon support rep had my phone fully operational over the phone with basic troubleshooting. I don't appreciate having my time wasted or being given inaccurate information. I'm giving 3 stars because I do believe the staff try, but it feels like their primary objective is selling, not service. That may work for most customers, but I'm not most customers.

Would give 0 stars if I could. This is a busy store. They only have 1 person working at the…read morestore. He was chit chatting with customer while others were waiting. Taking his time. Could have had more sense of urgency. Terrible customer service. This is a very poorly run and managed store. Do not recommend Verizon anymore b 'cause of this. Won't be back.

They charged me for an additional 2+ weeks after I cancelled, despite me specifically saying I…read morewanted it cancelled that day because "it's their policy" to run through entire billing cycles (something no other tv, internet, phone service, etc. does, just these thieves). I had NO contract. It took 3 calls (during which the "documented" and did nothing) to even get my billing dates (I had e-pay so never saw my bills). I sent a prorated check which they cashed on the same day as my FOURTh call at which point someone finally opened a case, promising a call in 7-10 days. Nope. Instead they sent the full amount to collections. FIFTH call and they are sending my case to the back office, whatever that means. Almost 20 years as a customer with no complaints despite always losing service when it rains and the blood suckers want their extra 2 weeks of my money for a service I cancelled.

I'm only give one star because no stars isn't available. The worst TV provider ever. And since…read morecompanies like Comcast has already set the bar so low, DirectTV's position is quite a feat. Their customer service is a joke. I spent 50 minutes online and on the phone trying to simply cancel my service. I kept being told I had to speak with a supervisor, although I would thinking cancelling service should be something any agent should be capable of handling. The first supervisor I spoke with hung up or disconnected the phone call immediately after I stated what I wanted to do. The final supervisor that I managed to speak with was an online chat. He was incredibly rude and smug. Do yourself a big favor and NEVER deal with this company!

Terrible experience in store. No wonder everyone is leaving Verizon. The manager, Sam, was very…read moredismissive and quite rude when I was asking him some questions. I don't recommend this store or Verizon in general.

They went above and beyond to make sure I received the best products with expert guidance for my…read moreneeds. Jevon "JV" was attentive and great with my 8 year old while I was able to focus and make decisions based on their recommendations. Employees whose names I didn't even catch came by to help too to make sure my daughter was cared for. I've been with Verizon for many years. I've had good and bad experiences. This was by far the best customer experience I've had on every level.