Just called for an appointment to discuss our mortgage possibilities and was rudely told by the…read moreowner that she doesn't meet with people without an application. Oh well. Her loss of well qualified clients. She probably should ask a few questions before spitting that out. Perhaps customer service is not her strength. Update: this lady called me back after a few minutes and we had an appointment yesterday. The staff was friendly and Rakhi was very helpful and full of information that helped us.

I highly recommend taking the time to meet with Rakhi. My wife and I had been to banks in the past…read moreand really didn't have a comfortable or confident feeling after meeting with any of the in-house staff at banks (TD, NBC, Tandia). (FYI - many banks train their staff on the front line in these positions and give incentives to their employees on all the products - meaning many are still fresh and learning - while helping you with one of your biggest life decisions) We took a half hour to sit down with Rakhi before we bought our first home and it was the best 30 minutes we could have invested in our future. Rakhi explained everything to us in layman's terms - helped us understand why getting the lowest rate may not always be the best option and how to avoid large penalties if you decide to move early. We've since sold our first home and bought another one with Rakhi. I've also referred my father to Rakhi (which he also used her services). Whenever I hear my friends mention they are going to a big bank to get their mortgage I have to laugh (and it's always followed up with me giving out Rakhi's info). After all - if I didn't at the very least share Rakhi's info I'd be doing my friends and loved ones a BIG disservice. Rakhi is going to get you a mortgage through one of the banks - it's just that she's in your corner and actually wants to ensure you're happy with the product and is actually available at pretty much any hour to text/call. Rakhi allowed us to feel confident about buying and making the right decision for our family of four. If you want to buy a home - at least spend some time talking to her to find out if you're a good fit to work together. Cheers! Dr. Matt Bradbury