Completed the project fast and efficiently. Fare price for project…read more Response to request was same day

Our air conditioning went out on Saturday 7-20. By the time I was sure it wasn't simply frozen up…read morefrom constant running, it was evening. The next morning I called a few HVAC companies including Groggs and DNR. Both actually talked me out of having a serviceman come out that day, even though I was more than willing to pay for the additional weekend service charge. So after a horribly hot Sunday and Sunday night, Monday morning I calked both Groggs and DNR and was told they could not get to me that day. That really pissed me off because I could have had it fixed on Sunday but both companies all but said they didn't want to call out their weekend call technician. Let me say this, Groggs did send a technician out about 30 minutes after I called another company and they arrived. Maybe Groggs should have had the common sense to call and say someone was freed up early huh? I called Mountaineer Mechanical who had a technician out by approximately 1pm. They service technician, Jeremy checked out my HVAC unit and eventually determined the motor was hanging up, causing overheating. My motor and capacitor were both bad. What I liked was he just did not expect me to take his word for it, he showed me with his testing equipment that the capacitor was bad, and even though it was obvious the fan was hanging up, he made sure I saw it. He quickly changed out the Capacitor then quickly drive to his office and got a motor and was done by a little after 3PM. I was impressed with Jeremys knowledge, his speed and his willingness to help me understand all of the issues. I was so impressed I asked Jeremy to have their Salesman call me, I'm going to go ahead and use Mountaineer Mechanical and replace both my furnace and air conditioner now. So Groggs and DNR not only list an expensive service calk, they list the opportunity to replace an entire system for 10 to 12 thousand. No loss to me, but sucks for both of them. My advice to anyone needing service is to call the people that act like they at least give a damn about your business. I would recommend Mountaineer Mechanical to anyone.

Do NOT call Griggs for HVAC repair! Sam Cogar showed up on…read morean emergency appointment on my furnace just hours before a week long winter storm hits. He gets my unit running in about 30 minutes. As soon as it starts he conducts a "safety check". Now he says he has to permanently shut down my furnace. Groggs will be happy to install a new one for me. $350 service call and NO HEAT EVER. WHAT? Sam adjusted the gas pressure switch so that the unit will not start said good luck. I went from being in a tight spot to being completely screwed!!!!! And Sam expected to get paid!!!!! Hahahaha BEWARE of Groogs and Sam Cogar!!!

SERVICE RECAP & REVIEW - GROGG'S PLUMBING (FAUCET + VALVE REPLACEMENT)…read more Initial Request & Expectations (Online Submission) I submitted my request clearly and in good faith: I stated the faucet needed replacement and was open to whatever product Grogg's provided. I added that I was "afraid the lines and supply valves need replaced too" due to mineral buildup, corrosion, and leak risk. My tone was honest, proactive, and trusting -- I wasn't demanding specific brands or costs, just peace of mind and thoroughness. Review: 5/5 (clear and fair communication) Visit 1 - Faucet Installed, Only 2 Valves Replaced The faucet installation was done correctly and appears to be functioning well. The two valves directly under the sink were replaced -- but the third valve, which feeds the fridge and was equally corroded, was left untouched. While I did sign off and pay for only two valves -- which I openly acknowledge -- the tech missed a critical opportunity to: Raise the fridge valve as an additional concern. Offer a quote and let me decide whether to include it (which I would have). The tech may have defaulted to the narrowest scope on the invoice, but that contradicted my original request to address "any valves at risk of leaking." Review: Faucet - 5/5, Valve scope - 2.5/5 Visit 2 - New Leak at Repaired Area (Cracked Nut) Within days, a new leak appeared from a connection near the newly replaced valves. They returned and repaired the cracked nut via soldering. While this was done at no extra charge, it introduced more stress and lost time -- especially amid my home closing prep. I handled it with patience, and even this could've been prevented with a more cautious install. Review: Responsiveness - 4/5, Quality control - 2.5/5 Visit 3 - Fridge Line Leak (Likely Disturbed from Previous Work) The fridge water line began leaking -- likely disturbed during the previous repair. I called ahead, clearly reiterating my original intent and asked for this third valve/connection to be addressed. The receptionist was helpful and agreed with my logic, saying a note would be added. Review: Customer communication - 5/5, Office response - 4.5/5 ‍ Tech Visit (AJ) AJ arrived but had no record of the added note. He initially stated I was only quoted for two valves and suggested just tightening the line. I calmly reiterated the bigger picture and asked him to call the office. AJ handled it well under pressure and left to get the parts once I requested the full repair. Review: AJ's attitude - 4.5/5, Communication breakdown - 2/5 Manager Call (Dave, Plumbing Manager) The call from Dave is where things went off the rails: He was defensive immediately and focused only on the invoice, not my original request. He implied I was seeking free service instead of acknowledging any misstep. When I asked whether he himself would've offered all three valves if he had done the job, he dodged the question. When I stated that he had lost my business on my future home, he snapped: "I don't want your business." When I lost my temper after his dismissive tone, he escalated instead of de-escalating. He told me I was wasting his time and laughed off my comment about seeking legal recourse. A good manager would have reviewed the original ticket, acknowledged the complexity, and de-escalated -- even if no refund was offered. Review: Professionalism - 1/5, Customer care - 1.5/5 Overall Summary I was clear from the start: "replace the faucet and anything at risk of leaking." I was proactive, patient, and willing to pay -- not just for what was broken, but for what needed to be done to avoid problems. I paid $960, never haggled or delayed, and simply asked for the job to be done thoroughly. What should've been one visit and a full fix turned into a multi-day stressor, three different leaks, and a hostile phone call. The techs themselves were polite, and the ladies on the phone were helpful, but internal communication breakdowns and the manager's defensiveness tainted the experience.