Completed the project fast and efficiently. Fare price for project…read more Response to request was same day

Our air conditioning went out on Saturday 7-20. By the time I was sure it wasn't simply frozen up…read morefrom constant running, it was evening. The next morning I called a few HVAC companies including Groggs and DNR. Both actually talked me out of having a serviceman come out that day, even though I was more than willing to pay for the additional weekend service charge. So after a horribly hot Sunday and Sunday night, Monday morning I calked both Groggs and DNR and was told they could not get to me that day. That really pissed me off because I could have had it fixed on Sunday but both companies all but said they didn't want to call out their weekend call technician. Let me say this, Groggs did send a technician out about 30 minutes after I called another company and they arrived. Maybe Groggs should have had the common sense to call and say someone was freed up early huh? I called Mountaineer Mechanical who had a technician out by approximately 1pm. They service technician, Jeremy checked out my HVAC unit and eventually determined the motor was hanging up, causing overheating. My motor and capacitor were both bad. What I liked was he just did not expect me to take his word for it, he showed me with his testing equipment that the capacitor was bad, and even though it was obvious the fan was hanging up, he made sure I saw it. He quickly changed out the Capacitor then quickly drive to his office and got a motor and was done by a little after 3PM. I was impressed with Jeremys knowledge, his speed and his willingness to help me understand all of the issues. I was so impressed I asked Jeremy to have their Salesman call me, I'm going to go ahead and use Mountaineer Mechanical and replace both my furnace and air conditioner now. So Groggs and DNR not only list an expensive service calk, they list the opportunity to replace an entire system for 10 to 12 thousand. No loss to me, but sucks for both of them. My advice to anyone needing service is to call the people that act like they at least give a damn about your business. I would recommend Mountaineer Mechanical to anyone.

Fast response, great prices and very professional workers. There quote for a new unit was exact and…read moretheir suggested product has saved us money on are heating and cooling bills since installed.

Do NOT call Griggs for HVAC repair! Sam Cogar showed up on…read morean emergency appointment on my furnace just hours before a week long winter storm hits. He gets my unit running in about 30 minutes. As soon as it starts he conducts a "safety check". Now he says he has to permanently shut down my furnace. Groggs will be happy to install a new one for me. $350 service call and NO HEAT EVER. WHAT? Sam adjusted the gas pressure switch so that the unit will not start said good luck. I went from being in a tight spot to being completely screwed!!!!! And Sam expected to get paid!!!!! Hahahaha BEWARE of Groogs and Sam Cogar!!!