Good service and the employees there are so nice and they helped me pick out a good Xmas gift but…read morethe amp selection is kind of small

I ordered a Fender Jazzmaster Elemental in black from Matchetts, as no one else in the UK had any…read moreleft. Not even Fender (Fender still don't). This is due to them being a limited run. When I ordered the guitar, I had an email confirming my order. I also had an email saying they would be in contact with me every step of the way. Only they didn't. I rang up 2 days later to ask if it had been dispatched yet, as I had heard nothing from them. It turned out it had. When the guitar was delivered, it was damaged. There was a crack in the finish between the control knobs. I thought about having it refinished. So I plugged it in and it played really nicely. Unfortunately, on closer inspection the volume knob was bent and the tone control was severely crackling when using it. So I emailed Matchetts and told them I wanted to send it back. I sent them videos of the damage. Matchetts said they could send me the same guitar in white, as they had no black ones left in stock. I decided to return it. They agreed to have the guitar collected and I could have a refund. They thought the body might be cracked due to the damage in the video I sent. I cancelled my over time and waited at home all day for Parcel Force to turn up. They didn't. I rang Matchetts again and arranged for the damaged guitar to be collected from my neighbour. Again Parcel Force did not turn up. Matchetts said they had turned up and neither myself or my neighbour were in on either occasion. However we both were. We also both have iRing doorbells. So every time some comes down the drive, the doorbell records it and the motion sensor alerts your phone. Funnily enough, the doorbell worked on the night I had off, as Amazon made a delivery and it acknowledged they were there and the doorbell rang out when they pressed it. I made the shop aware of this. I rang the store again, they suggested for Parcel Force to pick it up again. I told them I had already lost £150 through cancelling my over time, would they pay if I got it delivered. They agreed they would cover the whole cost. So I went to the Post Office, and they weighed the guitar to be sent by Parcel Force. They asked me the value of the item, I told them and they charged me around £45 for it. That same day I sent a copy of the receipt to the guitar store with the tracking number. A few days later the guitar had been delivered to Matchetts and I had one email saying they had issued a refund for the guitar, and another saying they wouldn't refund me for the full cost of the guitar shipping. This was apparently because I had unknowingly paid extra for insurance to cover the guitar in case damage was done to the guitar in transit. If more damage had occurred in transit to the guitar, that would be deducted from my guitar refund (see their website for returns procedure). So they refunded me around £15. I didn't argue, because I can't make them do something they don't want to do. Even when they break a promise about covering the whole cost of the shipping. All of the communication throughout this ordeal was always instigated by me. They returned my calls 2 out of 3 times and seemed very disinterested about what had happened. Or about getting the guitar back as soon as possible, so they could refund my money. Unfortunately I don't have over £1100 to just throw away. But they didn't seem to care. So as well as the dissatisfaction of their service and losing £180. It has been the worst experience I have ever had buying guitars online. I have been buying guitars online for around 20 years. Funnily enough, they now have a the same black guitar in stock on their website for the same price I paid. Fender still don't have it in stock. So it's interesting how they managed to get a new one when the manufacturer can't, to put one their own website. I'd be wary of using this shop if I was you. I definitely won't be. The service, broken promises and loss of money was more than enough to put me off. Especially as receiving a new guitar is generally a brilliant experience. But then they made it even worse. I did a review on Google and they lied by saying they had given me tracking numbers and all the documentation for the pick up of the guitar, on both occasions. They did not. I would seriously avoid this company.

I never knew Bose had shops, I thought they were just random advertisements that seem to last for a…read morecentury on TV telling you about the great product they have and for two supposedly easy payments of £8zillion you could have a tiny stereo with epic quality. But I was wrong. You can go to a shop and pay just as much and not have to wait for it in the post! (.....) Yes, this stuff is the finest quality you can get in the commercial market, but wow do they make you pay for it. If this really is what you want and are prepared to pay for it, then go for it, but I don't see how anyone could not feel bad about paying so much for a box that emits noise.

Went to Bose Factory Store wanting to buy some decent headphones. Checked out their prices online…read moreand decided to go to their Outlet Store at Junction One. Prices were same as online, but received some very good advise and am very happy with headphones.

Been using this store regularly now for a couple of years mainly to trade in items but have also…read morebought phones from them too - All the guys are incredibly helpful nothing is too much trouble and they explain everything in detail. Every single one of them has so much technical knowledge about everything and are always professional . A pleasure just to to go in and browse too!! I worked in customer services for 25 years for a Global company & highly recommend their store and their total service package !!

If you ask my 3 boys what their favourite shop is, CEX would be the answer! This store specialises…read morein pre-owned consoles, games, dvds and a recently added cd section. They also stock pre-owned mobile phones, laptops and other technology. The store is clean, tidy and very well laid out. I'm often sent on missions to find an obscure game which I can usually locate quickly. Prices are very good, particularly on dvds with boxsets starting from approximately £4! CEX also offer the facility to trade in your old technology, games and dvds. They will give you cash or instore credit but you need to bring in identification. The staff are very helpful and willing to check stock for you. If you haven't visited before, it really is worth a snoop.

Fantastic service and very well mannered staff. A joy to shop here it brightens up your day.read more

One of what seems like 2 million mobile phone shops in Bloomfield Shopping Centre but certainly one…read moreof the most laid back and welcoming with really excellent service being given any time I have had to go in here with my sister or my friends who have an 02 phone. I have been on Orange for as long as I remember and have called in here a couple of times to price going onto 02 and always found the staff polite, friendly, helpful and non intrusive. I have never went on 02 just because the deals never quite worked out for me but thats not the staffs fault. It is located in Bloomfield Shopping Centre so its easy to get to with plenty of free parking and ATMs available.

I wandered in here one wet day on the off chance about getting a bit more enlightened about the…read moreworld of HD video cameras. The shop was well set out and seemed to feature Sony and Panasonic as it's two main brands. Had a browse around and eventually the sole staff member came over to help. He was really nice and patiently explained the pros and cons of the tape vs. hard drive recording formats and the (huge) difference in price and the like. There was no hard sell and he seemed to really want to understand what I wanted to get out of a camera so I could chose the best model. After a pleasant and informative chat I left with a brochure and a much better idea of my options. Perfect. The shop also had a wide selection of electronic goods ranging from inexpensive DAB radios right up to pricey plasma and flat screen tv's. Pros: Expert knowledge. Cons: There is a lot of swanky kit in here, you will be tempted.

Rea's appears to be one of those stores that survives, somehow. The one time I went in here, which…read morewas quite recently for a cable and they were quite rude. I know they stocked them and they did. It was once they realised that they simply couldn't sell me anything else apart from this meagre cable that they kinda shut down all thoughts of customer service. I hope I just caught them on a bad day and it's not the usual form of treatment because I wouldn't like to think that's how the roll.

I used to work here so I am a little biased but this is such a great shop! Obviously it takes a…read morecertain kind of person (namely those who enjoy /are obsessed with games) though saying that Game tries to cater to all tastes, with the development of the Singstar games or Rock Band or Nintendo Wii then more and more people are enjoying the fun these games offer. Game is your best bet for buying any games for any platform, or for any accessories you may need. Game also offer a pre-order service where you can sign up to get the latest releases of the games as soon as they are on sale (yes even those crazy people who go at 12 midnight to collect them! Feel sorry for the staff who have to work that late!) generally, if you're looking for a present for your man then come here and ask one of the staff who by shop rules have to keep updated about all the stock and new releases, you should be able to find something suitable. c

"Sam's your man.... for a bargain!" we've all heard the jingle, and as it seems, he is…read more.. S&R have a spacious store in Lisburn, and have a great range of TV's, laptops, cameras, DVD players, kitchen appliances, accessories, you name it, they have it! They are a family run business, this is one of their three branches in Northern Ireland. To complete their value to customers, they also provide support and installation services. The staff instore really know their stuff, and when my laptop packed up in July, the advice thy gave me was invaluable, as I am not techincally minded at all. All I had to do was explain exactly what I used the laptop for, and they were able to point me in the right direction. Now I have a new laptop, which I got at a very competitive price, which looks and works much better than my old one, and even better, due to having the correct spec for my usage requirements, it will last me much longer!

Decent prices but no refunds on returned items (item was unopened and as purchased). Only a credit…read morenote for the value offered as "company policy". Frustrating and would make me think twice about shopping there in future.

This is a strange little store and one of the few independently owned retailers still operating in…read morethe city. If anyone can remember the fantastic Hector's House located just on the end of North Street then you know what a travesty it was when the little gem of a music store closed its doors. If it was rare vinyl, odd singles and in general a more alternative less mainstream approach to music then it was your hub. A truly fantastic place. This store doesn't quite have the same level of expertise and panache but you will find some random LPs (do the kids still call them LPs or has that ship long sailed) and you're likely to find a few a discounted prices. It certainly makes a change from the big hitters such as HMV or the like but certainly worth a little trek around for that rare oddity.

I'm currently searching for a top notch indie record store in Belfast and decided to check this…read morelittle shop out. First impressions was ok, but not heart racing. Music selection was reasonable, but I wish it had more vinyl. The shop was also too dated and run down, but the owner was helpful and polite enough for me to give it a second chance! When I lived in Scotland I always used to go to a wee record store called Groucho's, which was fantastic and large enough to spend a good few hours in and the staff were very knowledgeble. This is the kind of indipendent record store that I am searching for in Belfast