My family have had a Rain Soft water system with Moore Water and Air since 2007. I am unhappy with this company and will NOT continue using them in the future. This company has no pricing transparency and consistency. They have a high turnover of office personnel and technicians. This year the price quoted to me over the phone to service my water softener and water purification system was $280. The service fee for service in Jacksonville was not discussed. Previous years the service fee for Jacksonville had been $100, this year the technician informed me the fee is now $175! Last year I paid $368.22 to have the system serviced, which included the service fee. This year for the exact same service I was informed that it is now $632.33! Later when the bill posted to my credit card it posted as $584.07. This is a 58.43% increase over last year!!! My notes from 2 yrs ago show the service listed as $301.69 with a $99.00 service fee for Jacksonville. Going forward I will be spending my money with a company that values its customers and will not be spending money with Morre Water and Air as this company's pricing is excessive and inconsistent . (Tommy Moore / owner) read more

Moore Water & Air - Water softener - Wilmington, North Carolina

1. This company cannot get/keep qualified employees. I have waited 3 months to get someone out to fix a problem with their installation of my whole house water filter 2. When they did come, the fix did not work. Since we didn't notice until after a month, the warranty period is up. 3. They are coming in a month, charging $159, and then we will see. read more

Since original review posting in 2016 have continued to use Moore Water and Air. Tommy and his team continue to provide unequaled professional service. Tommy's team and especially Tommy not only provides a great service at a reasonable price but is 110% invested in his customers. read more

Brooks, Mike and Tommy were great from the beginning presentation, to installation and finally finishing and explaining what to expect. Highly recommend their services. read more

Extremely professional, on time, explained everything and answered all my questions. This is the second service call maintaining and then upgrading my system and both times have been terrific. I know I'm working with the best. Would definitely recommend Moore Water and Air to all. read more