If I could give this place 0 stars I would!! I just got married 2/21/21 at the Moore Mansion in Pasco, Wa and we had the worst experience ever with the owners/planners!! I don't even know where to start! Take in mind we paid $3,556 for a 6 hour wedding that had less than 60 guests. My husband and I paid for wedding officiant, bartender, liquor, drinks, food venders, cake, centerpieces, silverware, plates, cups, etc separately. A month before the wedding the planner/owner clearly said she was going to set everything up for us at the pavilion/reception area and we should have no worries in the world! The day of the wedding she sends a text message to my husband and I saying she did all this "extra stuff" she wasn't supposed to do! I was like "what extra stuff?!" She said setting up the reception area. I was shocked to why she told us one thing in the beginning and then told us last minute day of the wedding that we were supposed to do it!! I told her "if you would've told us to do it ourselves, we would've done it!!" She only said "it's because I didn't want you guys to have to do it". I can't believe this lady. You are literally only paying money for the looks of the mansion because they provide the worst customer service. Oh by the way we only had 7 guest tables. The owner/planner told us to have someone else take the drinks, ice because she didn't want us to do it! So my bridesmaid/sister was unloading all the sodas, ice etc from her vehicle in heels and the wedding/planner didn't even help her!!! My sister put the drinks on the ground and all the owner/planner said was "I wouldn't put them there if I were you". They treated my guests like shit! I was inside the mansion (take in mind they only let a limited amount of people in there, no children by the way so I had to have my son outside with my sister and couldn't even take pictures with him) so I couldn't take control and direct the wedding myself since I had two planners running around supposibly doing it, I was going to go outside to direct the wedding myself with wedding dress and all. My wedding ceremony started at 4 pm and it was already 3:10 and I asked my bridesmaids to go with me to go see the reception area, and the planner said I wouldn't go in there if I were you because they are barely setting stuff up. The pavilion is like an open garage and they were supposed to have doors a month before the wedding but the day of the wedding they were barely putting the doors up, by the way the 2 doors that the guests were coming in and out wouldn't even close they were overlapping each other and wouldn't close! The room where I was supposed to get ready in inside the mansion and take pictures was super dusty there were spider webs on the windows with spiders and flys on them! I had to tell my photographer to edit all that stuff out! The vehicle you get dropped off from at the ceremony/ the grand entrance of the bride has a very very low roof, I had to be ducking down and my crown broke a whole piece off because I hit the roof it was a disaster! They didn't even provide a microphone to us during our ceremony so no one could hear what the wedding officiant or my husband and I were saying! Once we paid the money in full the owner/planner literally changed her whole attitude up on us she was super rude! My maid of honor and bridesmaids were literally going above and beyond to help me make my day better! After the ceremony the planner was trying to bustle my dress so I wouldn't get it dirty in the reception hall and have people walking all over my train. I tried showing her where the buttons were and she grabbed my arm and threw it!! I had to yell at her to STOP that I would have my train out during the whole reception I didn't care at that point if people were walking over my train. I made it work! But it was unbelievable how they treated me I got soo mad! The reception part was the best because I didn't have to deal with the owner/planner. They would pop in here and there and by what my guests told me, they were giving them dirty looks! I had set up with the owner/planner how I was going to throw my bouquet, throw the wedding garter and have different games and the special dance and nope I had to be running up to the dj to tell him when we were going to do the next game/dance. I felt like the whole night I had to be running around organizing everything myself!! At the end of the night we asked the owner for garbage bags she simply said nope I don't have any. I was shocked how poorly they treated us. Save your money!! This place is way too overpriced.. read more