I went here for the first time for my eye exam and they were so incredibly polite, respectful,…read morethorough, and efficient. Each person I interacted with was so kind and professional, and even though I was seemingly the last exam for that day, I was treated with nothing but respect. The eye exam was thorough and they explained everything to me and answered all my questions. I just reordered my contacts through them, and I can't believe how fast they arrived. I always tell people if they are in need of an eye exam that I highly recommend this location specifically.

This was my first time using LensCrafters for my vision needs and they went above and beyond. The…read moreexam was as very thorough and I feel confident that my new glasses will be perfect. The staff was very helpful and helped me pick out frames. I highly recommend them!

The doctor is the sweetest guy he went out of the way to really take care of his patients like a…read morereal friend and human my parents are his patients and they said they have never an would never go to another optometrist, one of the most greatest human beings you could ever meet!!!

I truly enjoy my appointments at this eye care facility. This review is based upon two visits. I…read morelearned of this location from a family member who had been coming here for years. The staff is always professional and friendly atop that. My visits have always been with Dr. Kruzer. You can tell that she is excited and passionate about her work. She explains everything in a clear and understandable manner and she always invites questions about anything that you might not understand. I completely trust the doctors and staff at this location with my eyesight.

Excellent service, I would recommend this place, very professional, great service, I highly…read morerecommend it!!

I had not went to an optometrist in 24 years I went just to make sure I had nothing going on with…read moremy eyes I wasn't aware. I have reading glasses I bought for 3.00 that were perfectly fine. They were nice I didn't want my eyes dilated so I paid the 45.00 that insurance wont pay. Then comes time to choose what numbers I should say is the best I was helped by the dr. He said before he even checked he knows I have cataracts I said how do you know that he said anyone over 50 has them ..... he says my eyes are not perfect ... 20/30 well at 64 nothing is "perfect ". I had friends in grade school with that vision. Anyway I was SOLD glasses for reading I said I want the cheapest as I rarely wear glasses and have some that do the trick . I was pointed to the section for cheapest frames .... I find out from my insurance that they were almost 400.00 . WOW!!! For reading .... He said nothing needs to be done about my "cataract " that I have because I am over 50. The guy never got up from his chair to help me choose frames . I was told it would take 2 weeks I was never called . I called them past 2 weeks first I was told the person was busy I needed to speak with when I said look you have had my 190.00 for over 2 weeks suddenly he said my glasses came that day ... it was 9:00 am ... this is my second rip off when I went 24 years ago I was given glasses way too strong and told I would grow into ... I am still waiting . Not sure where to try the next time .

From the owner: Looking for trusted eye care near you? VisionFirst has been serving local communities in Kentucky…read moreand Southern Indiana since 1973. Our team of experienced optometrists offers comprehensive eye exams, contact lens fittings, and assistance with treating most major eye conditions. After your appointment, our opticians will walk you through our high-quality eyewear selection, with options tailored to fit every budget. With multiple convenient locations and a commitment to exceptional care, we make it easy to keep your eyes healthy and your vision clear.

Stopped into Visionworks on Bardstown Rd. today in need of new contacts and an eye exam. The front…read moreoffice staff was decent -- nothing over the top, but they got the job done. The standout, though, was the woman who handled my eye exam prep -- she was excellent. Super friendly and efficient. The doctor was another highlight. Really pleasant, easy to talk to, and even gave me a fist bump at the end -- now that's a nice touch you don't expect at the eye doctor. They initially tried fitting me with their house brand contacts, but I didn't like how those felt. I appreciated that they were willing to work with me and I ultimately went back to the brand I'm used to. For a full year's supply of contacts plus the eye exam, the total was $350 -- not bad at all. Overall, good experience with some standout service. One star off just for the push on different contacts and the OK front desk, but I'd definitely return.

I have came to Vision works three times this month. First time exam; picked out two frames for…read morereaders and progressive lenses. They didn't put my progressive glasses in the correct frame. I have been notified twice my order was ready. My reading glasses were ready second visit. Third visit my reading glasses were put in same frame so they were made twice. My progressive lenses have not been ordered correctly to match the frame. Now it will be another 10 days to wait for my original order. I was not offered a discount or anything for the inconvenience. I hope the fourth visit I can receive the correct order........ definitely don't recommend nor will I return.

I am complaining about BILLING. This month I received a bill for service in May 2025. This is the…read moreFIRST TIME I HAVE RECEIVED THIS BILL, even though I have been in Clarkson several times since. Today, I received an itemized statement from my insurance and saw Clarkson charged me for a contact fitting which I never had at my annual check up on March 10, this year. My prescription did not change. When I called Billing for help, I waited forever, lots of background noise, hard-to-understand representative, and then we were cut off and she never called me back. Terrible service and wrong charges. Watch your billing! Now, I have to make a trip to Clarkson and probably will get the run around.

The staff and Dr worked with me re an issue with my new progressive lenses (double vision that was…read morenot correcting itself). The staff and Dr Kerns listened and responded thru out the process and a solution was found. I appreciated their professionalism and kindness. TU

The doctor treated my kiddo for an eye infection a couple of weeks ago and on follow up noticed a…read morebigger problem. She immediately got us to a specialist which can prevent my daughter losing eyesight from scarring. The only reason for 4 star instead of 5 is because our past visits have gone 30 minutes past appt time but that's bc doc is over scheduled.

The absolute worst and most incompetent staff in shepherdsville. They obviously all worked at a…read moreused car lot. They were manipulative and went out of there way to overcharge. After they set you up they are unempathetic or helpful. I suggest going elsewhere.

Nice location and easy to find close to home. Staff and optometrist were knowledgable and…read moreexperienced.

I've been going there for years and my recent visit was not good. Everyone was in a hurry and so…read morewas the dr. I've been using for years. At checkout they priced me $500 for lenses and frames we're not mentioned. I requested my prescription and was given one without all information which proved worthless, missing was astigmatism information which is critical for correct glasses. I called to get prior prescription and was met with resistance then was told would email me, never came. A week later I called back and finally got a email where the important information was on this prescription. I bought online for $149 a perfect pair of glasses which are the best I've ever had. I will never go back because of the unscrupulous way they sabotage your prescription if you decide to get your glasses somewhere else. Good buy.