After the Google Penguin update we had to completely change our approach to online marketing. We…read moreneeded a lot of advice which Ocere gave us and things are going well again now. Would recommend without hesitation.

Our PPC campaign was running well and we thought that was as far as we could take it. Andy at Ocere…read more(http://www.ocere.com) explained what retargeting was and gave it a try. It now delivers the best converting leads we get, so we couldn't be happier.

I purchased an antique silverware canteen in a very expensive wooden chest with legs from a local…read moreauction house. The auction house recommended Mail Boxes Etc to export and ship my antique table to the U.S. Upon receipt of the package, the table had a broken leg from not being packed very well, which was the responsibility of Mail Boxes Etc. (MBE). I thought, "No problem, it was insured." When I sent pictures of the damage to MBE, Mr. David Owen, the Director, replied that I didn't open the package soon enough and notified them soon enough and that I would not be getting my insurance entitlement. I do not recommend any person using this place to ship anything of value and do not trust them to honor any insurance claim. I will be taking this issue to file suit in a court of law. This app forced me to rate it and the lowest rating is one star. I would rate it "zero" stars.

We recently shipped several packages from Cheltenham to the US. MBE was very helpful in answering…read moremy initial questions and taking my shipment and payment, but that is where the helpfulness ended. Their customer support is the worse I have ever encountered. All of the packages arrived fine, except two. I waited several more days in case they were separated from the others, but they failed to show. When we originally shipped the packages MBE told us to email them if we had any questions or issues and they would promptly respond. So, I emailed MBE to request their help. A few more days passed without a response. (Don't waste your time emailing MBE as they never responded to any of the several emails I sent. The only way I could get any response from MBE was to place an international call.) I then started my own investigation of what happened by contacting the shipper, Parcel Force, and learned that they had returned the two boxes to MBE as they contained some items that could not be shipped. (FYI, Parcel Force is excellent to work with and performed a significant amount of investigation to find my boxes and provide me with the detail information needed.) I then contacted MBE who had no clue of the boxes being returned. I provided them with the package tracking numbers and told them they received the boxes 6 days earlier and they were signed for the D Owen, who turned out to be the owner. After 2 additional days MBE finally admitted they had the packages, would open them and remove the unshippable items. After 6 more days MBE finally got around to doing this. (I only found this out by placing another international call.) After another 7 days, several more international calls by me, and some additional charges the boxes were finally shipped and ultimately received. The bottom line message to all this is DO NOT USE MBE CHELTENHAM. They are only interested in helping you if there is money involved for them. They made many promises, but failed to live up to any of them...even those made by the owner, David Owen. I would give them a 0 star rating, but 1 star is the lowest I can give.