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    Monster Sports

    3.0 (2 reviews)

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    12 years ago

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    Jake's Bikes - This is a vast improvement over my old n busted bike lol

    Jake's Bikes

    3.4(16 reviews)
    52.7 mi
    $$

    I called the shop this afternoon looking for a part for a used bike I bought this morning. The guy…read morethat answered the phone helped me determine what I needed by interpreting "dohickey" and "thingamajig". He identified the crank arm I needed and checked inventory. He confirmed the price. I told him I'd be there after lunch. About an hour and a half later I drove the 35 miles and walked in with the stripped crank arm in my hand. He had the new one at the desk. Unfortunately I forgot my wallet, but he was able to take a credit card over the phone from my wife. He even put the old pedal on the new crank arm for me. Great service. Very friendly.

    Sad to say, Jakes Bikes dissapointed us greatly.We really shopped and researched EBIKES.As they…read moreare $$$$$ We are elderly and our concern was having great support and service.After we bought the ebike the decline began The service took a nose dive after the 2ond summer owning it The bike had very low mileage and somehow the chain fell off. Jake came out and in seconds it was fixed.The next day when my husband was goint to go ride,It would not even start. 1 WEEK later we recieved a bill for the ''CHAIN being put on track" IT WAS ALMOST $200.00!!!!! I was insulted,as he NEVER said that would be the cost.I was stunned when I emailed him and asked why so much He got defencive and stated he told us that is what he charges...I know that we are very cautious when we spend in a luxury.As my jusband is very economicly conservative,he would not do that without a discussion. I was very respectful and he became indignant,and said, that he was charging the fee anyways.It was so much to do a seconds work.He said the bikes are $$$$$$$ so is everything else so much because I sell $$$$$bikes.He did not care that after he left it did not even start! Really, don't you think it was common sence to just allow it to start.I spoke about my years of owning a retail store, and I was so successful becaise not only was I talented.I was never rude or dismissive to a client if they needed anything.When we sell anything thats only a small part,of having 1 sale or getting many!REFERALS ARE A RETAILERS STRONGEST TOOL IN NARKETING He ended up simply acting as if we were being needy and demanding.Stand behind the items you sell.Never argue and act justified in exploiting a vulnerable adult! I call that "cutting off your nose to spite your face. Too bad, I was going to also going to buy a bike,but now? NO. I AM NOT.That act and inflated ego just cost Jake future biz,and services.Penny wise, dollar foolish!

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    Monster Sports - outdoorgear - Updated May 2026

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