My visit to the Monkeyglasses store was how I wish every shopping experience would be. The service was warm and personal. I brought with me 2 eyeglass frames that I had bought in London. I needed lenses for both. I knew I wanted Zeiss lenses in both of them and one of them was a pair of sunglasses with gradation. I had recently been to my eye doctor and already had a prescription. The person from Monkeyglasses who was helping me was adamant about quickly verifying the doctor's eye prescription. This was very lucky because my eye doctor was off quite a bit on the one eye. This all took place over the holidays and I was leaving for a trip in 1st week of January. When we realized that the lenses would arrive 2 days too late, the shop offered to ship the glasses to NYC free of charge. My glasses arrived safely within the next week and I'm so happy about the entire experience. You guys rock. Thank you Monkeyglasses read more