if one where to grade Monkey Punch Based on the services they offer, i would have to give them the following grades, based on my last visit:
Repairs:
i took in my copy of Pokemon crystal to M.P. and paid to get a new save battery installed, which is a simple enough task of which i lacked the tools and supplies to do. after negotiating with the repair man ( which i will elaborate on later) he proceeded to "fix" my game, which wasnt even fixed, as upon my arrival home, i couldn't even create a save, which was what the Repair was intended to do
Customer Service:
After getting the "repairs" done, and browsing the (Massively Overpriced) selection of games, and proceeded to make an attempt to inquire about something in their display case, which has no clearly visible prices. me, and my friend who was on a tight time schedule, and waited 15-20 Minutes on teh store clerk to finish her phone call, and finish up with the magic the gathering players, and we eventually left without making any further purchases. When attempting to get the game repaired, the repairman at first wanted me to wait until tommorow, claiming "He was about to leave for the day" (after the repair, he was still there for a quantifiable amount of time, and eventually "fixed" the game for me). after the "Rep
Used Video Games
The Pricing on alot of their used video games are NOT based on the fair market value, but the RETAIL value of the games, which is almost allways massively overpriced.
Tournaments:
I cannot give a firsthand account of the tournaments that they offer, but i can offer many glowing reviews for this aspect of their customer service based on my many acquaintances' who enjoy the weekly mtg tournaments
OVERALL
i would reccomend, if you get repairs done, to test the items that where repaired before leaving the store. and as for the used merch, i would advise using your discretion in purchasing products used. the store could use more clerks, and they could use repairmen who are able to repair the products without incidents. read more
