Pros - At the start it was great. good communication. As…read moretime went on it got worse and worse - Very respectful people (for the most part). - they did fix my door that they messed up as well as the ding i put in it Cons - Every time my car went to get fixed it came out with another problem. (its still broken Auto start stop needs to be serviced) - They will try to blame you for anything that happens to the car while in their possession (dings on doors, clutch not working correctly) - As per sales manager they have a lack of man power - As per a employee on the sales side service technicians will pull cars onto one of their lifts and pop some plastic covers off of the engine to make sure they get the work and no one else can take the work. i would assume this is the reason behind long wait times. - Will call you a liar if they do not agree with you (never apologized after they checked the cameras and saw it happened at their dealership) I don't usually write reviews, but after my recent experience with this service center, I feel it's important to share what happened. I brought my car in on September 10th for a recall on the clutch pressure plate. What should have been a simple recall turned into almost 90 days without my vehicle, and the communication throughout the process was extremely poor. When I finally got the car back for the 1st time on October 9th, I immediately noticed a new issue: the clutch pedal would stick to the floor and only return after a delay. ( no issue with auto start stop at this point) This problem did not exist before the recall work--both my wife and I drove the car regularly, and we never had any issues with the clutch prior to dropping it off. Despite this, I was quoted nearly $1,100 for the repair (the final cost was just under $1,000). Being charged for a problem that showed up only after their work was extremely frustrating. There was also new damage on my door. I pointed it out and clearly explained that I already knew about the original ding and wasn't blaming them for that. Despite this, the service advisor insisted it was all the same damage. It felt dismissive and unprofessional. They did eventually fix the dent, but the way the situation was handled added to the overall frustration. To make things worse, I later found out that my car was actually ready on November 14th, yet no one contacted me. I only discovered it was finished on December 2nd, when I called them myself. When I brought up the delays and the clutch issue, I was told by both the service advisor and service manager that "there's nothing they can do" because I had agreed to pay. That agreement was made before the extended delays and before I knew the car would come back with a new problem (the auto start stop system needing to be serviced also not there before I dropped it off. when I 1st picked up the car it said that the battery needed to be charged after driving around for a little while the charging was done. Auto start stop is still not working correctly. The advisor also claimed the clutch issue was already present before I dropped it off, which simply isn't true based on my own experience -- and my wife's -- with the vehicle prior to the recall work. So after nearly three months without my car, I'm now out almost $1,000, and I received my vehicle back with a new issue (the auto start stop system needing to be serviced) it did not have before. This has been one of the most disappointing service experiences I've ever had, and based on what I went through, I do not recommend this service center.

Stop lying to customers! The service department appears to be full of themselves! Asked to…read moredeliver Ram truck on Monday so I left it on Friday! Walker advised it would be next in line on Wednesday! He also said "we should have you out Friday after lunch! Returned rental truck Friday at 11:00 and got a ride to Odessa! Per Walker, they have not even started it! Any business that lacks integrity is doomed to fail! Will never buy another Dodge product again! They have fallen sufficiently low that they are no better than Chevy!

Very friendly, professional, knowledgeable, fast, and reliable in sales, parts, and service. Ford…read moreDealership in Kermit, Texas is the absolute best place in West Texas to buy your next vehicle or have one serviced. Sammy Carlton

For a place of business you would think it would be a non smoking building. I came in for a…read moreinspection. I had my 3 children with me. We were sitting in the waiting area and a mechanic stood at the counter smoking a cigarette. Not very family friendly if you ask me. I wouldn't take my kids in there again.

I was traveling home from my vacation and my car broke down on a Friday night (of course). On…read moreSaturday morning the owner called in an off duty technician to come in and help us get going. He was so nice and came to the hotel to get us going.

At first they did great. I called about my trucks problem and they knew what it was. Then I had to…read morecall three times to get the estimate, each time she said she'd call me back that day! Then I said let's do it. When can you schedule me. She said she'd call me back. A week later I called to schedule again and again "I'll call you right back ". Two weeks later same. Now it's been a month after the last call. I mean how hard is it to put me on a schedule?!? Even if it's a two week wait, at least I'm on the schedule. But to just never call me or even try to schedule it! That's sad! I'm really frustrated and now I have to look for someone else and I would not say to go here for anything! I mean, seriously! I just wanted an appointment!!

We were looking for a truck for my 17 year old daughter, thought we were going to have to go to…read moreDallas/Ft Worth area, not having much luck here. We stopped at Permian Motors just to check it out. God was looking out for us, the nicest people you will ever meet and deal with. Eli Pando, Keith and Christy King, were awesome, not pushy at all, very genuine people. They gave us a great deal on our daughters 2013 truck. Fixed and checked everything out before we picked it up. Highly recommend this dealership. Gabriel, Monica and Brianna Payan

I've bought three vehicles from Premium Motors over the past 6 years and each experience was…read moreincredibly easy. They helped get me financed and got me in and out the door each time with a ton of help. The best local business in West Texas to buy a car from bar none. Can't recommend enough!

Complete lack of communication. I would never deal with this dealership due to the unprofessional…read moreemployees that are working here. I was one of the first ones to call about the new Dodge Demon 170. They were so enthusiastic to help me out considering I was the only one that had called. They told me they would sell me the car at MSRP and send me the paperwork to make a deposit and finalize. Days go by and I hear nothing from sales guy besides " we are waiting for GM " I had told the guy that I stopped calling other dealers because of this word that he had secured me the car. Finally, the salesperson gets back to me " Tony" and tells me oh they have been getting more interest on the allocation and now they will be doing 25k over MSRP. I still agreed and wanted paperwork to be sent to finalize the deal. Same thing occurs, no communication, no call back, no paperwork sent. I text the guy, no reply. Finally call the sales guy after he keeps ignoring my communication and he ends up picking up and hanging up knowing it's me calling. Dealers like this need to go out of business. This market has completely changed how dealers treat people. Disgusting.

I purchased a 2021 vehicle in the end of October last year- one week after having my vehicle the…read moreexcitement that clouded my eyes faded away. I had two sensors go out, there was water in my taillight, I had three completely bald tires & my window wipers were useless. These are all issues that the dealership should have taken care of prior to having the vehicle on the lot. I shouldn't have to pay a thousand dollars for faulty sensors that gave out only a few weeks into having a new car- yet that's what ram country wanted. I have called about 10 times for an appointment here it is in March and they have still yet to reach back out. I even dropped my car off for service and he didn't do anything at all just had it sit there. I was told they had parts to fix my car and upon picking up they told me "I didn't have time for a diagnostics" (after already receiving two and knowing what was wrong) So I pick my car up I call back the next day and bro tells me to make another diagnostics appointment. The woman who answers the auto desk laughed in my face when I told her it's absurd I'm expected to pay for this after putting less than 800 miles on a vehicle I just bought. Don't go here these people are idiots. You will be treated with little respect and you'll be paying thousands for repairs.

Truck was miss firing and running rough, limped it in to Amistad Motors. They held on to my truck…read morefor a month and all they managed to do was change the battery. No where near to fixing my issues. DO NOT bring your vehicle here to be worked on! They don't even deserve a star.

I cannot begin to describe how poor the service is with this dealership. Do not ever send your…read morevehicle to them. We have a new Silverado with warranty issues in the shop for two months and counting. Communication and excuses with this dealership are TERRIBLE. Will never use again.

Talk about persistence, these guys have it! Thank you for staying late and dealing with issues the…read moresame day! Very good buying experience! It was worth the long drive from out of state! The manager Kenny and salesman Junior did a great job!

You dirtbags! Send out flyers that have a game leading people to believe they've won money simply…read moreto get them in your showroom. Even when we called with the "confirmation code," your sales staff led us to believe that we had won $5,000, which I've subsequently learned is not factual. I'll be moving on to Yelp to post this review there and following up on the Chevrolet website. I've already filed my complaint with the Better Business Bureau.

The techs who work at this Valvoline oil change are amazing. They're professional but always…read morefriendly. They're competency makes us feel like we're getting the best care for our vehicle. We have used them several times and though they are not the closest oil change to us, we will continue to drive to use them. We went on a Sunday this last time because that was the only day we could go and even though it was a Sunday and very hot weather we were still greeted by their smiling faces.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Monahans.