This is the worst place I've ever done business with. If you care about punctuality, quality, or…read moregood customer service, avoid Built So Well like a plague. I needed a very simple welding job done that took 15 minutes to complete. Two entire weeks after I originally dropped off my part, they called me to say it was done. After inspecting their work, it was clear that they hadn't listened to my directions whatsoever, so I respectfully asked that they redo it to the specifications that I had originally requested. Fast forward two more weeks, they hadn't even touched the part. At that point, I decided to take my business to another welder. The owner had the gall to request that I pay for the shoddy, incorrect work that he had done weeks prior, even after completely ignoring my simple job request, and holding up my work for an entire month. After I refused to pay for what was clearly a breach of contract, the owner became aggressive, called me every four letter word in the book, and gave me the finger as I left. I found another welder within an hour of leaving that fixed my part within 30 minutes, and at a much lower hourly rate. I am baffled by how these people are still in business. Do not waste your time with them, because they will absolutely waste yours.

I dropped my item off there for repair work. Went back several times to pick it up. Every time they…read moreeither could not find it, or hadn't got to it yet. It has been years. I'm obviously screwed. Never going back.