NBFM has been in our family for years…read more They always offer reliable service and all doctors are friendly. I have seen 4 of the 6 Doctors working at the practice over the years and they all have a great understanding of my personal and family history. The practice itself is modern and located on a main road with ample parking. There is also a kids area with a flat screen TV that plays separate cartoons for the kids to pass time in the waiting room.

I booked a standard consult with Dr Kelly Ma who was 20 mins late. Afterwards at reception they…read moretried charging me $129 stating that I had an extended appointment.. Such money grabbing tactics are not ethically sound in my view. I didn't mind the Dr not being on time but to then be charged for that 20 mins I wasn't even being consulted is very unfair. Further to the above and after even having it being confirmed as sent twice by Dr Hare, the practice manager Robyn withheld urgent information for over 2 weeks that needed to be sent on for a surgery approval due to an accounts error. This vital information was never relayed to me as I could have remedied and thus it has put my surgery back by at least 1 month due to it now almost being Christmas. AGAIN, MONEY GRABBING TACTICS AND AN EXTREMELY POOR CASE OF NOT COMMUNICATING PROPERLY GETTING IN THE WAY OF DECENT PATIENT CARE. Robyn wasn't even apologetic, just arrogant.

Recently, I had an appointment with Dr Cooze to help with an ongoing illness, and I was very happy…read morewith his thorough approach to the problem. He followed up with a phone call within two days to check my progress and, since then, has been available and helpful with checking medications and contacting specialists. I look forward to an ongoing patient/relationship with Dr Cooze and wish him well in his future at Mont Albert Medical Centre.