After approx a month I returned my 87 year old Mom's rental to the 23rd street location. Upon…read moredriving up right before closing I was immediately met by advisor Taylor Luma with a huge smile, professionalism and nothing but positivity from start to finish. He showed outstanding interpersonal skills and caring that is seldom seen these days. He started out with concern about the entire rental process from the entire service to the cars operations. As he did so he processed the return efficiently and reminded me to check to see if I had anything left in the vehicle. I found out I left the trunk full of valuables I'd forgotten. As I was getting them out he searched the inside of the car and then returned my wallet I left in the car. Upon summing up the bill he found a rental conflict that I explained, he investigated (car insurance coverage versus billing) and went inside to remedy it. Although we could of been held liable he spent his time to rectify the matter in a positive way based on the full circumstances. After processing the billing he asked if I needed help with my property I removed from the trunk and then returned my key tracker I left on the key ring. He closed it out thanking us for using their service and location. This kind of employee, concern, service and professionalism is what is needed in this world today and left me literally speechless. I will definitely be back here based on this.

Poor Service and Car Exchange Experience…read more I called 1-800 about a noise issue, was told to take the car to any location for exchange and that a note would be made for an easy process. At the first location, the blonde lady said no cars were available at the moment and to return in the afternoon or visit the second location. I went to the second location, waited 30 minutes with only one person helping, and when it was my turn, the agent didn't even check my issue or computer--he just said I had to return the car to the airport in Destin, Florida, an hour and 40 minutes away. I called 1-800 again, and the lady told me to take it back to the first location by 4 PM to prioritize the exchange. When I returned, the manager refused any option except exchanging the car for the same brand Chevy Malibu or nothing. One full day of my vacation was wasted. The car I received was in poor condition--dirty inside, seats torn (I have pictures), and given with only a 4.5-gallon tank despite returning the previous vehicle with a full tank. I am extremely disappointed. Enterprise needs to do better.

Quite possibly the worst customer experience I have ever had at any kind of business. They…read more(including the manager) were lazy and apathetic after Enterprise Roadside Assistance sent me there to pick up a replacement vehicle. I was there for just under an hour and got absolutely nothing from them after Enterprise Roadside Assistance had sent me there to pick up a new car for the one that Enterprise originally provided me that had broken down. Don't give them your business. They are terrible.

Bunch of liars. Rent subpar cars. My husband was on the side of the road for 6 hours. Had to…read morecall the police to drive him to a hotel. Had to pay for the hotel and to rent a car from hertz. Rent from the instead

Worst car rental experience ever. Arrived at ECP airport and sent us to this location. Sally at…read morethis location told us they have no cars. No explanation. Showed her confirmation to which she replied " oh those dont really mean anything." Sally was the most unprofessional person I have ever dealt with. I am now in another $100 Uber back to the airport to get a car from avis. Avoid hertz if at all possible.

I went in with my daughter for a reservation last week , The black lady was very rude ,stated to my…read moredaughter ,I called you she acted as if she was a bother instead of trying to help upon that she was screaming across the office to the other young lady while she had another customer in her office ,which she came out to apologize ,who ever is managing that store needs to counsel the other representative ,upon reading the other reviews ,her name must be Sally ,she was so condescending as if she owned the corporation , you will be losing a lot of business due to her horrific attitude , there was another lady sitting in the office to the right I saw she did not even step out her office ,BAD BUSINESS DO NO RENT FROM PANAMA CITY LOCATION.!

Our experience with the Avis location on Front Beach Road in Panama City, Florida, on July 7, 2026,…read morewas incredibly disappointing. We reserved a vehicle online well in advance, received confirmation that our reservation was accepted, and even had our payment processed. We planned our entire trip home around that reservation, only to get a call as we were on our way to pick it up a half our before our reservation time and be told that the vehicle we had reserved was not actually available. It is unacceptable for a company to confirm a reservation and accept payment for a vehicle that doesn't exist in its available inventory. Had we known the vehicle wasn't truly available, we could have made other arrangements before it was too late. Because of this failure, our family spent hours scrambling to find transportation, incurred hundreds of dollars in unexpected expenses, and ultimately missed our flight home. What should have been a simple rental turned into one of the most stressful travel experiences we've ever had. While I understand that unexpected issues can happen, the reservation system should accurately reflect vehicle availability. Customers place their trust in confirmed reservations, especially when traveling with family and working on tight schedules. I hope Avis addresses the disconnect between its online reservation system and actual vehicle inventory so that other customers don't experience the same frustration and financial hardship we did.

This was one of the worst customer service experiences I have ever had. Our rental vehicle…read moredeveloped a tire issue during a family vacation. After contacting Avis, the vehicle was towed and we were instructed to travel an hour to another Avis location for a replacement vehicle. When we arrived, no one knew anything about our case, and there was no replacement vehicle available. What was most upsetting was the complete lack of concern or assistance. We were traveling with four children, my elderly mother, and three dogs, and despite explaining that we had no way to continue our trip or get home, we were essentially abandoned and left to figure it out ourselves. Problems happen, but customer service is measured by how those problems are handled. Instead of helping a stranded family, this location offered no solutions, no communication, and no empathy. I would not recommend Avis based on this experience.

Don was amazing! Professional, on time, friendly and safe driver. Very pleased we used him to take…read moreus from airport to our Airbnb in Seaside.

I 100% recommend this service!! He was extremely prompt, friendly and professional!!…read moreExcellent driver!! Will definitely reach out next time I need a ride!

Needed to get a rental for a quick weekend getaway…read more One of the easiest rentals that I've done in a while. The rental desk is next to baggage claim. Sabina gave us a Chevy Trailblazer. A nice midsize SUV. After completing the paperwork, walked across the street to a big open lot filled with rental cars. Then drove to my next destination. No one checking paperwork, although I did video the car just in case. Love this cute airport! The return was just as easy, but it is a bit of a schlep. Pro tip: Drop your fellow passengers and your luggage off at the airport or else you may be dragging your luggage behind you in the rain. Thank you to Sabina at Alamo for the great customer service. I hope that you had a great day at the beach before it started to rain.

I wish I could give 10,000 I was in desperate need of a car today when I got to the airport. HUGE…read moreTHANK YOU to Sabrina and Adria for making that happen!! I fly to this area often. Alamo you have my business indefinitely!!! Words cannot describe how grateful I am! Excellent customer service!! 10/10 highly recommend!!!

Levi at this location was a great employee! Made everything go smooth and had great communication…read morethrough the whole process. Made everything smooth and easy for my trip. Highly recommend!

Levi at Enterprise provided outstanding customer service during a stressful time after I was…read moreinvolved in a car accident. He was fast, knowledgeable, and made the entire rental process smooth and easy. He took the time to answer all of my questions and made sure I had everything I needed. His professionalism and kindness really helped take some of the stress off my shoulders. I truly appreciate his help and would highly recommend working with Levi if you need a rental!

Recently had to travel for an out of state doctors appointment and needed something reliable and…read moresafe to get us there. We got a beautiful rental car, great customer service and communication. We will definitely be renting again and highly recommend!

From the owner: Emerald Coast Experience is the #1 option for quality rental vehicles from Destin - 30A - PCB. We…read morebelieve transportation should be the easiest part of your trip. We'll ensure a smooth vacation from start to finish. So why wait? Book with us today for memories that’ll last a lifetime!

They were very accommodating and the family had a great experience. We had to reschedule because…read morethe water was rough, this is the second time we have rented

We went out on the tour with a group of 9 of us. Because of the size of the group Matt from Panama…read moreCity pontoons and Payton coordinated 2 boats together from 2 independent businesses. These gentlemen were fantastic! They were interactive with us to ensure we saw what we wanted to see. They also were educational about the areas we saw. Our entire group had a blast. This is a definite must do for PCB.