Didn't even order it's 11:19 they close at 12 why I can't get a Philly cheesesteak ?…read more Not good service here spend your money somewhere else

We decided to try this place. We ordered combo 1 with swai and coleslaw and red snapper with rice…read moreand beans. It took over 10 minutes to get our food. It came with hot sauce, spicy ketchup and packs of ketchup and tartar sauce. The food was good. The staff was patient with us and explained the menu. They were also friendly and accommodating.

cute black girl who served me late @2AM made my night better after getting some cane'sread more

Terrible experience tonight…read more 1. They were out of Texas toast bread 2. They gave me regular tenders after ordering naked tenders 3. The naked tenders are small, almost as small as chicken nuggets for the same price as regular The young lady at the window was apologetic and did get my order fixed at the end but there were so many things that were disappointing.

Went through the drive thru this morning around 8:30 AM (Friday, 5/22). When I pulled up to give my…read moreorder the sound over the machine worked perfectly (we could both clearly hear one another) and the person who took my order (Sylvia) asked for my name and then proceeded to take my order (all the while she was kind, professional, patient and helpful). The line moved at a steady pace, nothing mind blowing but a steady pace for a Whataburger. When I pulled up to the payment / food receipt window, Sylvia greeted me by name (given when she took my order), took my cash payment and gave me the proper change. She then politely verified I had a grip on my drink before letting it go and then also handed me my food (with all the correct items and condiments). During the entire interaction, I felt like I was her center of attention, she cared that I was her customer, and she took good, quick, quality care of me. (Thank you!) I also noticed that throughout our interaction she was also helping other customers with the same amazing customer service. She was taking orders, walking other orders of food out to other cars/customers, working the register window - she navigated her duties extremely well and prioritized customer care. I honestly left Whataburger wondering if we had any openings where I could potentially tell our recruiters to hire her within my own organization (so watch out Whataburger haha). The level of service and professionalism I and the other customers around me received this morning was/is by far the best service I have seen in any fast food establishment. Please tell Sylvia C. that her elite customer service, multitasking skills and quality care makes a huge, positive impact on her customers and we truly appreciate what she does for us and how she leaves us feeling, thank you! Oh and the food tasted exactly as expected, no problems with the quality or freshness of my order. Went through the drive thru this morning around 8:30 AM (Friday, 5/22). When I pulled up to give my order the sound over the machine worked perfectly (we could both clearly hear one another) and the person who took my order (Sylvia) asked for my name and then proceeded to take my order (all the while she was kind, professional, patient and helpful). The line moved at a steady pace, nothing mind blowing but a steady pace for a Whataburger. When I pulled up to the payment / food receipt window, Sylvia greeted me by name (given when she took my order), took my cash payment and gave me the proper change. She then politely verified I had a grip on my drink before letting it go and then also handed me my food (with all the correct items and condiments). During the entire interaction, I felt like I was her center of attention, she cared that I was her customer, and she took good, quick, quality care of me. (Thank you!) I also noticed that throughout our interaction she was also helping other customers with the same amazing customer service. She was taking orders, walking other orders of food out to other cars/customers, working the register window - she navigated her duties extremely well and prioritized customer care. I honestly left Whataburger wondering if we had any openings where I could potentially tell our recruiters to hire her within my own organization (so watch out Whataburger haha). The level of service and professionalism I and the other customers around me received this morning was/is by far the best service I have seen in any fast food establishment. Please tell Sylvia C. that her elite customer service, multitasking skills and quality care makes a huge, positive impact on her customers and we truly appreciate what she does for us and how she leaves us feeling, thank you! Oh and the food tasted exactly as expected, no problems with the quality or freshness of my order.

The weather was bad and the line was very long. It took a while to get through the line and get…read morefood. It was fresh but too long of a wait.

My family and I decided to check this place out for dinner with a friend on a Sunday evening around…read more5:30 pm. There is a parking lot with plenty of spots. It was pretty empty when we first arrived then more trickled in soon after. It was little darker than a regular restaurant with red neon lighting. We weren't greeted by anyone but easily noticed that we could order on our own. It is self seating and the area seemed cleaned. We sat at a booth for 5 of us. For the family, I ordered the bird wrap basket (mild spice level) with crinkle fries & cheese sauce on the side for myself. For the kids, I got a side of Mac n' cheese and ordered each a single tender with crinkle fries & cheese sauce on the side from the kids menu & fountain drink. My husband got a single slider burger basket with crinkle fries (medium spice level). I did think the kids meal was way too expensive for a single tender. They unfortunately only ate less than half of a tender. Both did not like the fruit punch which was unusual since they usually enjoy that elsewhere. They did like the fries but I noticed all the cheese I requested on the side were actually drizzled on top which didn't bother me much. However, I did have to ask for the Mac and cheese side which was forgotten and I had to ask for water cups twice which always makes me feel bad to feel like a constant bother. I did enjoy my wrap which tasted fresh and I didn't really need the side sauce for extra flavor. The Mac and cheese was really good and creamy. My husband liked the sandwich and the spice level was good and easily tolerable for him (someone who enjoys spicy food in general). We ended ordering a cookies and cream milkshake for the kids. They drank about 1/2. Overall, it was a good meal but I would prefer better and friendlier customer service.

Lazy, unprofessional service…read more You're not greeted when you walk in. They expect you to order at a kiosk without clear instructions. An employee is lying in a booth on his phone, while the tables sit unclean. A side of fries ($4+) took 16 minutes to prepare (at 11:30am) with no other waiting customers.

Tried this location for the first time in several months and the queso with ground beef was…read moreexcellent. I also tried the street tacos and margaritas. The customer service was pretty good. Excellent actually. I didn't like the street tacos as much as I had hoped. I got the tacos with corn tortillas and they were dry. The restaurant was clean and the staff professional. I like Mexican food because many times it has bold flavors and unfortunately, the queso was the only item with bold flavor the tacos, lacked in that respect. The margaritas were excellent, although I wish they would use different straws that would accommodate a greater volume. Check them out for a fast food restaurant it was OK . GN3

I entered the drive-thru around 11:50 PM, with approximately three to four cars ahead of me. By the…read moretime I reached the ordering speaker at 11:59 PM, the rear half of the vehicle in front of me was still blocking the speaker, preventing me from placing my order immediately. When I was finally able to speak, the employee came on the intercom and stated that the restaurant's hours were "6 AM to 1 AM." I replied, "Good, I have an hour because it's 12:00 AM." He then paused and said, "My bad, we close at 12." I explained that I had already been in line for about ten minutes, but he responded, "Unfortunately, we're closed," despite having just taken the order from the car ahead of me. I was denied service even though I entered the drive-thru before closing time, and the employee's tone was dismissive and unprofessional. There was no posted notice or communication indicating a cut-off time for new orders, which made the experience both frustrating and confusing.

Grabbed 2 5.00 meals for dinner and a side of red beans and rice, and 2 cherry pies, The chicken…read morewas delicious and the pies were great. No napkins or plastic wear was given.

Unbelievable!!! I…read moreplaced an order here online for family, because it was getting late and the results are mind blowing. I will not say much and will allow the images to speak for themselves. Store was quiet a not a few customers inside I honestly cannot believe the price fits the cost, size or portions that were served. This is truly a let down. I will simply say 4 of the 8 pieces were like this and having to make second trip was out of the question. I will also add, in an attempt to report online it was not a user friendly process. This is the first time I can say, I am not sure about the next time.

My Double Cheeseburger with no ketchup at the drive thru was very delicious, very well-seasoned and…read morejuicy all the way through. The bread to meat ratio was great. McD is one of my favorite fast food burgers due to tasting the same for decades unlike Jack, Wendy's and Whataburger which are awful nowadays lacking seasoning and such.

I'm a dasher and I dash at night and they always make you wait a long time I was supposed to pick…read moreup an order by 3:03 am and it's currently 3:15am and the order isn't even ready I don't even think they've started making it also as a dasher we have a time limit on picking up the orders I can get a violation and get fired eventually so thank you McDonalds great job keep it up ...

Service was great! They took a while to make my boyfriend's order, likely forgot, which is okay,…read morenot a big deal at all lol. A few minutes after he got it, the cashier came and gave him some fresher steak pieces as an apology and apologized. Super great super cool awesome sauce service. ice cream was also peak

Service was fast and efficient, but quality is not what it used to be. Quantity of toppings was…read morelacking and the ice cream consistency was watery. At $6 this was disappointing, I would recommend stopping at the grocery store instead.

Came here to get the kiddos their FREE Frosties…read more The interior was immaculate. Deserted, not a ton of seating but looked clean and organized. There was even a fireplace seating area. How fancy. Main negative was that the girl at the counter wasn't friendly. We'll return to this location for sure tho.

Horrible experience. Got the opposite of what i asked for. Asked for plain burger, had everything…read moreon it. Asked for bbq sauce, got honey mustard. In 1 ear & out the other. I was the only person in the lobby, not like they were busy. Went at 6:20ish on 2/18/2026

This was unfortunately the worst experience I've had at a Chipotle. I waited over 30 minutes…read morebecause there was only one person preparing orders while the cashier was busy refilling utensils. Another employee handled the meat, and one focused solely on online orders--leaving the in-store line completely stalled. Meanwhile, several staff members seemed more focused on making their own food and drinks than helping customers. Overall, I wouldn't recommend this location--it's extremely slow, and you'll be waiting far longer than expected.

I went through a Chipotle addiction phase throughout high school and college. I probably visited…read morethis location alone 150+ times over the span of those 7 years, and not once have I seen any changes to its operations even though there are clear areas for improvement. The food itself usually tastes decent, but the crowd control and portion sizes are an entirely different story. There are no where near enough employees at the serving line and cash register. The line extends all the way to the entrance and sometimes even intrudes into the dining area during lunch/dinner hours. On multiple occasions, I've craved Chipotle but then changed my mind after seeing the ridiculous line. The popularity of this location doesn't speak to Chipotle's amazing customer experience; it merely reflects the lack of other semi-healthy fast food options nearby. However, Pearland's food scene has steadily expanded over the years and it's not certain whether customers will continue to put up with this restaurant's inefficient operations in the near future. Small portion sizes are more of a universal Chipotle problem, but it still deserves mentioning. Don't shy away from asking for extra. The only toppings that cost more for extra are meats, guac, and queso. Also, keep in mind that ordering on the app to save time will come at the near guarantee of small portions. Coming in about 30-45 minutes before closing time typically circumvents these problems, as workers usually provide more generous servings (a lot of the food would go in the garbage otherwise). To be clear, these are issues with management and not individual workers. I can't speak on anyone else's personal experiences, but I've never encountered a rude server or cashier here. I still enjoy the convenience of Chipotle during non-peak hours, but I'm looking the other way if its 12-1pm or 5-7pm.