Very rude unprofessional. Bait and switch.I was treated rudely for asking if the unit would be painted and carpets cleaned. If I could give zero stars I would!!!!! Previous owner were smokers and owned a dog. The photos they posted on Craig's List was 3 years old. You can read the email below sent to me. Joyce, The apartment will be rented to someone else. Your ideas of what you expected of the apartment, if your application was accepted, were not known prior to talking to you yesterday. I made no promises about the condition of the property with the exception of dealing with the troublesome backyard. After speaking with you yesterday and reviewing the details of your voicemail message today I believe, in my professional opinion and experience, it would be expensive and with conflict to rent to you. I believe what I intended to do after the tenant vacates, and what your expectations or demands would be, will create a situation which I want to avoid. At the showing of the apartment I was telling everyone who was there that I'd be cleaning up the backyard and I told you again yesterday. Your voicemail message today brought up the matter again. I don't think you think I am willing to deal with the dead grass or the tenant's dog's fecal matter. And even if the clean-up is very good I doubt the yard could be certified parasite and detritus free thus not able to assure you that your daughter's health is not in danger. You say you want the property to look like the photos posted at our company website. I think the interior photos do still look like the property today. Unfortunately you couldn't see beyond the tenant's belongings and lack of cleanliness nor do I recall any request by you to be sure the property would be clean for you to move into. However, I do not want to be held to a set of photos taken about 3 or 4 years ago as to whether the property is satisfactory or not. The current tenant vacates July 31st and, rather than opening up negotiations with you now, a determination will be made after July 31st if anything more would be done to the apartment. Tom Van Lieu Real Estate Agent -In residential property management since 1983 29th Year Celebration email: tom.vanlieu@mockpropertymanagement.com W. 303-497-0665 F. 303-497-0666 Mock Property Management Co In business since 1965 825 S. Broadway Street, Ste 200 Boulder, CO 80305 Main: 303-494-2955 www.mockpropertymanagement.com read more

Unlike some of the other posters here, my experience with Mock wasn't bad. I lived at Cottonwood Apartments (on Glenwood b/t 28th & Folsom). There was a couple living in the building who served as supers and they were generally very responsive to any concern I had. Also, my security deposit was returned in full and in a timely manner. I don't know what it's like to live at one of their other properties in town, but this one was fine. read more

I had the privilege of working with Tom Van Lieu, and I have nothing but positive things to say about my experience. I got my rental from him, and he was friendly and professional, and made sure to make the process as smooth, and easy as possible. I would highly recommend working with this company, and specifically with Tom for all your rental needs. read more

Poor communication from agent, unfortunate events, and a technical glitch, led to serious frustration We are moving to Boulder, requiring phone calls and emails, which led to serious difficulty when trying to get the agent to respond to phone calls and emails. My wife and I applied for a property that was left on the market for 83 days. We were told that there were no applications yet for this property and so applied immediately (within 2 hours). We attempted to contact the property manager by calling and leaving a message the following day to check up on the applications, but never got a return call. We tried calling the following day. After that, we received a simple email saying that we were too late to apply and they were already signing a lease with someone else. As it turns out, a technical glitch delayed our application for a long enough period of time for another applicant to get theirs approved and accepted ahead of time. The 'glitch' was literally a software issue, having nothing to do with how we filled out the application, or anything on our end. The owner of this company was kind enough to refund our application fees, however we ended up not getting this great apartment and the headache of back and forth emails just kept the frustration rolling. If you choose to work with them, you'd be best to show up in person rather than speak to them over the phone or through email as from our experience we always had difficulty contacting them and finding out what was actually happening with our application. read more

Over the last seven year our family has rented two houses from Mock Property Management. They have been wonderful landlords, who genuinely care about tenants. Bruce Mock and Joe Fiori have been very attentive, just a call away when something needs to be done. They were there for us when our rental house was damaged by the flood in 2013, getting the place livable again, helping us through a difficult time. Whenever maintenance is needed Mock Property has promptly taken care of it. They are good people who do a great job! read more

I had Nick and Margaret for an apartment I lived in on Marine St. I really appreciated having them as landlords. I would say they are some of the better property managers in Boulder. They were. . . Responsive - Always returned phone calls and emails promptly. They addressed maintenance issues quickly. I had my oven go out on me and they had it replaced within about a week, no charge, no questions asked. Professional - Nick was a pleasure to talk to on the phone and in person. Always asking me how things were going. Communicative - Always let us know if there was maintenance or walk-though happening, of which there was more this past year because the building I was living in was for sale. Caring - After the flood of 2013 they came by and knocked on every person's door in my building to make sure they were OK and that there was no damage. I even heard that my downstairs neighbor was on the phone with Margaret at like 11:30 during the night of the flood. If I were property owner looking for managers, I would want Nick and Margaret to represent me. read more

Wow, if ou want to speak to a machine, then phone them, if you finally get hold of someone, brace yourself they are not friendly... service with a pain read more

Hated them. Best and only good thing to say is the front office ppl r nice. Only delt with Tom and he sucked. Wish I could give zero stars. Left a sour taste for boulder. Sucks they have some nice places. Still wouldn't recommend them. read more

Can't really say enough good things about this property management company, specifically my agent Dean. I lived in my apartment here in Boulder, CO for almost four years and of course over that time there were a couple of things that I had to call Dean and get fixed. Small things, like a leaking faucet and my thermostat not working, Dean always got back to me right away and the problem was fixed within a day. This exceeded my expectations. I have rented with other companies here in Boulder, including both Sunnyside and Fowler, because of my poor experience with both of those companies, I assumed mock would be similar. I was wrong. My experience with Dean at Mock has had ZERO negatives. Also, my apartment was absolutely perfect and well below market value. It was seriously the BEST deal in Boulder, not one person visited my house and disagreed. For all of these reasons I am giving Mock 5 stars, I can't speak for the other agents only for Dean, but if you are looking for a place in Boulder, scope out Mock properties first, you won't be disappointed and you will not be scammed. Thank you guys for a memorable living experience in Boulder!! read more

Unhelpful & unprofessional when trying to resolve routine maintenance issues - my property manager was patronizing instead of being helpful and then hanged up upon me - how rude. Also, operates using 19th century technology - no web system to check balance & pay despite many years of asking for something that would save everybody money. I am now working with my HOA to get rid of Mock and move to a more professional management service. Should be your last choice for managing your own property in/near Boulder read more

Just moved in. Had a couple issues with my apt, but they jumped all over it an got things fixed in a timely manner. So far so good.

Mock manages the condo I live at in Boulder, and I was so angry with their lack of communication and service that I joined the board to do something about it. In the short time I had been on the Board, they didn't answer emails, didnt mail out coupons for 2015 dues, didnt help us finalize a budget, ignored requests for copies of invoices forcing the HOA to pay for work that nobody could verify. Their lack of professionalism is appalling. I would highly recommend staying away from Beth or Ryan and Mock Property Management as a whole. As a resident, their service was just as poor. It took almost two months to get a response about a leak that the HOA wouldnt cover. Despite the fact Mock and the HOA were not responsible for the work, they would not call or email me back to get the problem taken care of. I have nothing but bad things to say about this company. Absolutely nothing. read more

I absolutely love my property managers. Nick and Margaret have always made me feel like they equally represent me as a tenant as well as the owners of the home. Any concerns or repairs that have come up were handled swiftly and professionally. They are also patient and are a pleasure to talk to. I don't understand all the negative reviews on here because my experience has been the exact opposite. Love these guys. read more

I don't usually write reviews, but the poor customer service at Mock Property Management is atrocious enough that it's worth my time to write. I've always heard it was poor from my neighbors in my townhouse complex, but I've experienced it first-hand this summer. I had an insurance claim and called them first to find out if I was responsible or if the HOA was responsible for the damages. They said I was responsible. My condo insurer took up the claim and told me all I needed was proof from Mock that I was indeed responsible. Turns out Mock should have been covering the claim through the HOA in the beginning (which I found out through their insurance company), but Mock was unhelpful in pointing me to the correct documentation of responsibility (no wonder), and I only found out through their insurance that "they decided not to pursue the claim." No one at Mock called me to tell me that or explain their decision. I have left repeated messages for Beth Silverman at Mock, with no reply, over a period of about 3 weeks. I'd happily take someone rude on the phone before I'd choose a company that finds it too much of a hassle to call you back, or to take responsbility when it's theirs to take. read more

Worst property management company in History. The housing market for renting is tough in Boulder, and these people take full advantage of that. Showed up at our house constantly unannounced for various reasons, but it was never a pleasant experience. If you have an option, don't rent from these people. If you decide to given that you don't have another option, make sure that you don't have to deal with Margaret or Nick, they both suck. I refused to pay rent until they fixed our bathroom, well it took them over a month and they tried to charge me late fees. Laughable. We also had our septic tank inspected using our own money only to find out that we had been drinking, brushing our teeth, and bathing in water that was considered poisonous by the Denver health department. In our lease, they were supposed to have the water inspected every 6 months and this never happened once in the 3 years that we lived in the house until we (the tenants) had it done on our own dime. Because of this, Mock Property Management was supposed to provide us with drinking water until the issue was resolved. Well, this never happened. And we also had to shower other places for a week during this time as well, which as you can imagine is a major hassle for an adult with a full time job. They let us out of our lease two weeks early because of the water situation, and then they sent us a bill for the water sanitation and septic tank services. Hahahahaha. It blew my mind how much these people try to take advantage of their tenants. Beware and stay away! read more

NOTE: I am a professional in an adult working neighborhood (not a college renter), quite and respectful... gives less than 24 hr notice sets week long time periods for maintenance....they aren't professional enough to set dates allows the owners property to fall into disrepair embodies the antonym of "we care" will lower your property value with their lack of attention wouldn't be able to "cut it" in an actual city where an air professionalism makes or breaks a company lacks simplistic business f(x)'s my infants are better managers Typical Boulder Trash. AVOID Clear, going QRT read more

Mock manages the Dakota Ridge Village subdivision in North Boulder. They are repeatedly non-responsive to residents requests, and the neighborhood is starting to look like a dump. What they do with our monthly assessments is a mystery? read more

It would seem they are the slum lords of Boulder; I have certainly been suspicious of their low prices. I consider myself much luckier than the other posters here, because I didn't actually end up signing a lease with them. What I did do was pay an application fee, and get rejected on the property I was trying to get. Given that it was a sublet opportunity, the company actually has no incentive to find a new tenant because the current tenants are locked in for another year. They can just sit back and collect application fees, and reject applicants. Without providing any explanation for why I was rejected, and taking $28 off me, I think you could definitely call these guys con artists. Having applied for other properties in Boulder, I know most landlords only charge the application fee if you are selected for the property. A total racket here, Better Business Bureau is my next visit. read more

Everyone I've encountered who works for Mock is very friendly and courteous. I've lived in one of their rentals for over a year now (we just resigned our lease) and would not hesitate to rent from them again. Dean, my landlord, is great. read more

The worst property management company that I have ever had the unfortunate luck of dealing with. Whether the issue is homeless people living in the garage area, graffiti, vandalism (my car was broken into and it took them 3 weeks and many, many phone calls later for them to help me clean all the glass from the window), or people dumping their bags of trash in our garage and litter covering the ground, multiple calls to Mock and a man named Dean to look into the various situations go unreturned. I have a phenomenal landlord but she has to pay $200/month in HOA fees for this company to do absolutely nothing. The only time I have ever had the displeasure of having an encounter with them was when they were harassing my family and I because I had a psychotic neighbor who was making false claims about my living situation. I will never, ever live in another building managed by Mock. They literally do NOTHING. read more

The name says it all "Mock Property Management," as in, a mockery, a joke, an attempt at property management. STAY AWAY! I would rather live in a cardboard box than rent from Mock property or Tom Van Lieu again. We met our landlord, Tom Van Lieu, only once, during the "showing" of the apartment, where the representative simply unlocked the front door and instructed us to "have a look around" while he waited outside on his cell phone. Upon moving in, the carpets smelled like cat pee, there were stains all over the walls, several large garbage cans were filled with rotting refuse in the backyard, along with large rubbish items that had been left by the previous tenants. We were told the apartment had been deemed appropriate by Tom, and that he had seen it with his own eyes (we would later find out this is a Lie!) After this, we never saw Tom again, even when told he would meet us for the final walk-through, we were met by two temp's that came to take notes for Tom. Apparently Tom does not do the walk-through himself, he simply reviews the notes from his assistant and then decides if he needs to get out of his office chair and look at the property or not. (I have a feeling Tom likes to take vacations and relax more than he likes to deal with his properties.) Emails are apparently given 30days to respond to, leaving inquiring parties left wondering and waiting. Tom Van Lieu and his associates at Mock Prop. Management are the most unprofessional, most impersonal property management I have come across, and I have leased from many. Their general "dont know, dont care" policy shines through, as they continue to take advantage of people around the Boulder area. If you value your money, and the comfort of your living quarters, DO NOT lease from Mock Property Management. Stay away from Tom Van Lieu. Stay away from Joke Property Mangement! read more

Whatever you do, do not work with Tom Van Lieu...My family has worked in real estate and property management for years (and has also rented and bought numerous properties throughout the years) and I can honestly say that we've never dealt with such a rude, condescending, and unprofessional individual in all that time. Often he does not answer his phone, return calls, or respond politely/timely to emails. His main method(s) of communication are letters left in your door without any prior notice. If you're unlucky enough to catch him leaving a message, he will flat out refuse to answer any questions except to state that: "All the information you need is in the letter.", which often is no more than a handful of sentences about paying rent. He does not treat his residents with any semblance of respect (if he sees a tenant heading in his direction he will quickly walk the other way) and seems to consider his monthly visits to pick up the rent as the only time he will be willing to even speak to a resident. Do not expect anything from him beyond what is printed in black and white and you won't be disappointed. This is my first and only online review to date --My family and I are Very easy going; however, after our Terrible experience with Tom Van Lieu we are seriously considering lodging a formal complaint against him. read more

As a management co, they are the least competent I have ever dealt with. There is no contact with residents, no newsletters, no means of contacting them when you have a problem. They want your money and do not want to work. They do not answer phones and do not return calls. Go elsewhere. read more

This property management company treats people horribly. I've been dealing with Eduardo. He is very rude. I've had a problem for over a year of fees on my account that supposedly the previous property management assessed. I have been trying to find out why I have a charge of $224.00 on my account. No one over at Mock will tell me what the charge is for. I'm receiving emails from Eduardo stating I owe that money and that's the end of it. I would not recommend this property management group to anyone. read more

Terrible company ; was not able to get them to follow through on the most basic of problems associated with the condominium I own. It has been an extremely frustrating experience. Not surprisingly , we are firing this company and moving on. read more

Absolute garbage of a property management company. Property manager lied directly to our face. He had spoken about lowering rent during the showing of the property. After we applied and got approved we went in to sign the lease. When we brought up the proposition of lowering rent that was talked about during the showing. The manager went on to say that he would of never said anything about lowering rent and if he did we needed to get it in writing. We then found a posting of the place online after this for $1,700 when he said it was $2,000. Don't do business with Mock Property Management, they will lie to you and take your money. read more

I also wish for yelp to make an exception for this place and give it ZERO stars. People aren't kidding when they say Mock Property Management is HORRIBLE. I had the absolute worst experience with Tom Van Lieu of any landlord I've ever had. STAY AWAY. I took over a sublet, telling him that I didn't know if I wanted to renew the lease at the end of the term, expecting him to show it to other renters. After being there for a couple months, I decided I might want to sign a year lease if the apartment was still available, so I contacted Tom to see if it was. He told me 'we are not renting to you in the future,' and when I asked why (because I pay rent on time, I'm clean, I'm quiet, good tenant, etc...), he said 'because we asked if you wanted to renew when you moved in, and you didn't do so, so we aren't renting to you ever again.' To restate, Tom had no tenants currently lined up, and he had planned on showing the property, yet he wouldn't let me stay. I told him I would agree to the new terms of the lease, but he wouldn't budge. Then I asked him if there are any other apartments for rent in the building, and he told me the same thing 'we never want you renting from us again.' This man is unreasonable, and my advice is to avoid his properties like the plague - not just because of my example but because of all the other examples as well. read more

I am new to the area and live in a complex managed by Mock since November 2015, I am an owner. We have had the worst experience with snow removal all winter, but this time it is ridiculous. I have called them, they never answer the phone. I have emailed them and I don't get appropriate emails back, certainly not caring or apologetic that is for sure. I have complained because every snow storm this year we have gotten plowed out at about 4 PM or later. In this blizzard we have not been plowed at all. Mock does NOT care if there is an emergency or if there is a fire obviously because now there is about 2 feet of ice in our driveway. My husband and others pushed at least 6 stuck cars within our complex to safety. My car is small and would never make it over the ice. I have lived in condo complexes in the past and have NEVER in my life seen anything like this. I pay good money every month for an HOA fee and at this point I think Mock (who Mocks us) should pay me! read more