We invested in a modular sofa from Mobilia and were strongly encouraged to buy the Zuchora 5-year insurance "so everything would be covered." That turned out to be one of the biggest mistakes of this entire purchase. Two years later, we finally had an issue with the sofa. What followed was almost a full year of frustration, delays, and total lack of communication. We had multiple people come through our home to "fix" the problem--none of them successful--and most of the time we were left emailing repeatedly with no response unless we chased them down. Eventually, after months of back-and-forth, we were told we could get a replacement piece and were given a strict deadline to go choose it. So we drove to the Mobilia Burlington location, spent yet another hour of our weekend filling out their paperwork and selecting the replacement. We were told they would call us when the piece arrived. They never did. After waiting over a month, I called them myself, only to be spoken to by a dismissive employee who asked why I hadn't called sooner, because apparently the piece had been sitting there "for some time." No call. No email. Nothing. When I finally went to pick it up--after arranging my day around their timeline--I was told I needed to pay over $800 because they had "no record" of our replacement request or any of the paperwork we completed. Hours of my time were wasted for absolutely nothing. At this point, I genuinely cannot recommend Mobilia to anyone. The communication is disorganized, the insurance process is exhausting and unhelpful, and the customer service leaves you feeling like you're the one at fault for their lack of follow-through. What was supposed to be a simple warranty claim turned into a year-long ordeal that cost us time, patience, and trust. If you're considering buying furniture here--especially if they push the insurance--think twice. read more

Damaged sofa damaged hard wood floors Mobilia in Burlington ON After paying for our sofa and then finding the sofa it on sale later for $1000 less ( that they promised they would let us know of course ) they were very reluctant to adjust the price. On delivery the delivery men broke one of the legs didn't tell us and proceeded to drag in on our floor gouging out a chunk of more than 3 planks of flooring. There was also a massive grease stain and indentation in the sofa leather padding we've heard nothing from them for more than 3 weeks now. they do not respond well and I would never go to this store again read more

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I would like to extend my gratitude to Dena Fehir, Sales and Design Consultant at Mobilia Burlington. It was simply a lucky fortune to get Dena Fehir to serve as our customer service representative. Her professionalism and work ethic are incredible. Her customer skills beyond any expectation, her personality and charm could not go unnoticed, she is a tremendous person. I sincerely hope that she is an example to anyone else in how to provide excellent Customer support! read more

Bought a beautiful leather couch in March. Told we would get it in May. Didn't get it until July. It came in with cat scratches. Asked for a replacement. They have said the replacement would be in September. Called numerous times. Now they are saying replacement won't come until January. read more

The Sales staff think they're someone. Completely ignored my wife and I. Guess what guys -- younger looking people have money too. Missed sale/commission for you. Learn some manners!! read more

Paid in full for my couch. Took 23 phone calls over a week and a half to get through to the office to schedule my delivery. I got an answer back on my review before a phone call. Will never buy from them again. read more

Was pleasantly surprised with the Burlington store's layout and selection. I purchased a number of furniture pieces in October 2017 -- all items were good quality especially when compared with the price. But here's the problem. These folks have no clue about service. They are rude and they deceive you on special orders. Through our design biz we've purchased a lot of furniture over the years. We have a rule never to pay in advance for special order items that will take more than 8 weeks to order. If more than 8 weeks we will only provide a reasonable deposit so the store shares the burden and responsibility to hustle. One of our items was the Noomie Rocker. When we were checking out, the sales person said it would be 6 to 8 weeks until it was ready for pick-up. We agreed to pay in full. 8 weeks later I inquired and the store said that the chair was not in yet. At 12 weeks I inquired and the curt and unapologetic sales person informed me that they never said 8 weeks, that it would be 16 weeks. At 20 weeks I emailed and gave them an ultimatum that if not ready by 22 weeks I would pursue a full refund. The next day I received a short reply that I could come pick up the chair. No explanation, no niceties, no apologies. They did not bother to tell me the chair was in before my ultimatum. I'm guessing they play the old trick of holding your money and selling your furniture item when it comes in multiple times while you wait until you put your foot down. Basically in this trick, you finance their display model inventory. This is precisely why we have our rule. I have since read in online reviews that Mobilia has a widely know issue of late order arrivals and curt and poor customer service. So do your homework. read more

Was very difficult for ourselves to indicate the single star, only doing so as it is required in order to provide the review. It is an "absolute" waste of time for a the trip to a store, especially the Burlington location. Don't bother w this company, not worth the effort or giving them your money. First hand experience in Burlington store: Upon our arrival, one sales person (possibly asst manager) enjoying a smoke outside, directly at front entrance. NO hello, or anything for that matter. Next, we enter, after employee enters and by the way, No, he did not even hold door for customers entering directly behind him. We were in store for about 10 min, w numerous employees milling about as they flipped the floor, but 2 of those being sales persons glancing at us but no smile, no greeting of any kind. A bit further in store, sales person walk up in front of us to say "hello", w an unfriendly and non inviting manner and no intro to who she is, what she might assist us w or even a general welcome. We inquired about her first name, Deena and informed her of what our interest was. Turned out, Deena was to be a stellar example of their sales status quo. Overall, massively ignorant, indifferent and uneducated in the ability to provide customer service, at any level, including the basics of greeting someone entering the showroom. By the way, we're people who, like many other customers, are satisfied w a representative who will provide a genuine and educated experience, related to the area of their employment. (A bonus if you happen upon more.) You would think, not too much to ask for. read more

Bad sales staff and even worse customer service staff. Terribly managed store/company. We purchased over $25,000 of merchandise. Takes a long time to pay at the store. Deliveries were not well organized. Table delivered without legs, for example. Then CS department sends legs with no hardware! I could keep going on about other mishaps. Customer service rep doesn't call you back or reply to email. Would rate 0 stars if it was an option. Buyer beware! If you fall in love with their stuff like we did, expect aggravations. read more

The worst furniture store EVER. The term "customer service" is not in their vocabulary. The sales people are horribly rude, and don't really know anything about their products. They are a bunch of lazy people. The manager of Mobilia Burlington is extremely rude and not helpful at all when I called her regarding a major delay in a couch I ordered. I was never provided a reasonable explanation as to how a couch which they sell in their store, has not yet been delivered to me when I ordered it over 13 weeks ago. I don't recommend even stepping into Mobilia Burlington you Will be sorry!! read more

Bought a sofa sectional, told it would be 6 weeks for the custom fabric that was chosen. The saleswoman called us twice to inform where it was in the build cycle and it even arrived earlier than expected - product was good & it was set-up right - great first experience. Then I made the mistake of pushing it by buying a coffee and side table, a shelving unit, and an office desk. Items were promised in 6 weeks. Saleswoman (from another location) never called with a progress report. After 9 weeks of waiting we called the store and have been calling on a regular basis for the last 3 weeks & I still don't have a date for delivery of goods. This is now 12 weeks later!! The last call was to inform that I wanted to cancel the order, the salesperson informed me that the Manager would get back to me. It's now another 4 days and no call from the Manager. They have a retail store with no managers working retail hours?? Please if anybody can help me, please post because we are approaching Xmas & I don't have coffee tables, etc and need to buy lamps, etc to finish my room. All in all this purchase was poor and I would put in the contract that if they can't deliver in x time then the contract is null & voided. This is a pathetic excuse for a company. This is as if they are having financial problems with their suppliers - that's why they can't offer a date, what other reasons are there? Stay away from this place and be sure to get a opt out clause with any contract you write with ANY furniture store. read more