I wanted to leave 0 stars. TKS is the absolute worst company to do business with. Buffering all the…read moretime, random outages with no notice. Until you see the bill wondering why it's high. Customer service and managers rude and unhelpful. FYI if you plan to stop services make sure they don't turn your services off early, then try and stick you with an outrageous high bill. Because although their services were down, TKS could care less about your phone or internet being accessible it's always the members fault. Worst phone and internet company to deal with being overseas.

Terrible all the way around. Takes 6 weeks to install, and they don't even hook it up, just to flip…read morea switch. Then when it doesn't work right, and it never will, it takes hours to get a tech on the line. Tech can't fix anything. I've been out of ALL services for 5 days, requested a tech on-site twice because it wasn't entered on my first call. Drove more than 2 hours to trade in my router so the clerk could neglect to put in the number from the box, wasting a trip. Called everyday multiple times because they tell you to wait so long and call back. Zero customer care, no phone, no internet no cable. Nothing. It doesn't even look like they're going to attempt to fix it. I work remotely and am taking online courses so I've lost money and my GPA is going to tank--because the internet is offline on post as well...

We were visiting Heidelberg for a few days and came in looking for a sim card and phone plan to use…read moreduring our stay. We attempted to carry a German conversation with a super helpful employee who attempted to simplify his German. He advised us on our options and we found a prepaid service suited us best. Highly recommended!