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    2 years ago

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    1 year ago

    I saw some guy's head bleeding and he wouldn't do anything about it. He just got back into his car and left. Pretty good gas tho.

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    Bay Coal & Fuel Co

    Bay Coal & Fuel Co

    (11 reviews)

    I WILL NEVER USE BAY FUEL AGAIN!!! I have lived here for over 30 years and I am disgusted with the…read morelack of basic customer service skills and compassion. We have been getting oil from them for years and never had an issue. Called their emergency service number this morning between 6-7am and besides the fact that there was no answer for 25 minutes and kept getting disconnected. When we finally got someone to answer an extremely RUDE woman answered the phone. We needed service for the boiler ASAP because we have a 4 month old in the house and the response we got was they are only going out for contracts. So when we asked if there is anyone else they could recommend to help she responses with "yea I don't know what to tell you, you'll have to figure it out yourself" then hung up on us. You don't want take the service call because we're not under contract, fine but here is no reason to be rude and unhelpful to your loyal customers when we are asking for help. We have small children in the house, we needed your service. It shows the Caliber of people that company is willing to hire. I will make sure to go out of my way to tell people to never use bay fuel and to find their oil services elsewhere. If I could give you a zero star, I would . IN RESPONSE TO THE OWNER. THEN MAYBE TEACH YOUR EMPLOYEES SOME BASIC CUSTOMER SERVICE SKILLS AND DON'T HAVE A 24/7 EMERGENCY NUMBER IF IT IS ONLY FOR SPECIFIC CUSTOMERS. YOUR EMPLOYEE WAS RUDE AND DID NOT NEED TO HANG UP ON US. DONT WORK THE PHONE IF YOU CANT SPEAK TO PEOPLE WHO NEED HELP. ZERO STARS

    We have been with Bay Fuel for over 20 years. They sell to corporate and everything we know…read morechanged. They lied about the price per gallon. They lied about easy access to customer service. They also claim that they take care of the long term customers. They don't care about their long term customers. We will no longer be getting anything from this new Bay Fuel Company. Be careful when ordering from this "New" Bay Fuel company. Its a joke. What a shame!!

    Mobil - servicestations - Updated May 2026

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