Owner made everything right. Thankfully he saw the issue. Office person was not accommodating after…read morethe sale and install. Again, thank goodness for Bob.

I happened on to this local carpet place by accident and couldn't be happier!…read more I discussed carpet options with a couple of staff people but also lucked out and was able to visit with the owner. He taught me so much about carpet pad and types of carpet. I explained where the carpet was going and my usage and he pointed me in a different direction for carpet choices. The crew assigned was top notch. The lead on my job has been with the company for over 20 years. Seams look great. The stairs look great. The overall job was very professionally done. I plan on returning to this business for new bedroom carpet later this year.

Jordan did a great job from quote to completion of the project. He kept me informed and the…read morequality of his work is excellent! I highly recommend J's Floor Service!

Great service. Jordan was really thorough and explained everything. Great quality service at…read moreaffordable prices. He also noticed some incorrect features of our initial carpet install by another company and fixed the for us. He cleaned up after himself which I really appreciate since I have a lot of kids waking barefoot around here. I highly recommend this company!

They were very friendly, quick, and helpful with the whole process. They provided exactly what we…read morerequested!

A few months ago KC Wholesale Carpet did a magnificent job for our fraternity house basement floor…read more The product and install was professional all the way through. Hats off to this locally-owned small business that sets the bar in every category (including customer service)!

To anyone out there thinking of buying flooring from these people buyer beware. September 2024 we…read morepurchased laminate flooring for our dining room. We told the salesman that we needed something that would stand up to our dining room chairs that have plastic rollers on them. The flooring he sold us he assured us would do the job. At about a year the laminate has begun to wear away due to normal use. When I called to report this. They initially said it should be covered by warranty. They then called to tell me it would not be covered because the flooring was not made to have chairs with rollers on it. When asked why did the salesman lie to us about their flooring. Their response was not their problem. So find a company that is willing to stand behind their product, and have them put it in writing. We will be replacing more flooring next year, but will never use Empire again.

**Update** They responded to this review 5 days ago saying they would reach out to me, yet have…read morenot. Tells you all you need to know about their customer service. A dishonest and ethically challenged company. Do not waste your money on this inept company. For LVP flooring, the only attractive colors are the thinnest and cheapest planks available. The higher quality products are only available in grey colors. Installation process and cost were ok, but its hit and miss with the contractors they use for installation and warranty repair. Between the 4 or 5 visits it took them to finish installing about 400 sq ft of LVP planks, only one of the contractors were highly skilled. We had an installation issue where the floor wasn't leveled properly leading to a significant low spot in a high traffic area that caused a plank to keep chipping at a seam. I guess we purchased some thinner planks since the thicker grey colors were not an option we wanted. The installation guy made sure to tell us several times it was a thin and easily damaged grade of flooring. They came out fairly quickly and replaced the chipped plank, but didn't address the low spot, so it chipped again within a week or so. Installation then kept telling us it was a warranty issue, and warranty kept telling us it was an installation issue, so it took multiple calls and canceled appointments over the course of about 2 months to get them back out to properly correct the issue. I was actually told by the warranty representative that it'd be easier to lie and make up a story that we accidentally damaged the floor by dropping something on it to get the issue resolved. That's what I did and managed to get an appointment scheduled within a few days. I then had to personally make sure the contractor corrected the low spot when they replaced the plank. I'm guessing the installation department was trying to prevent a "recall situation" to avoid dinging some key metric in order to maintain bonus or commission. Just recently we dropped a dog bowl on the floor causing a 1" gouge to one of the planks. I called and spoke to a warranty rep to see if this was covered under the accidental damage warranty. Three days later they let me know that the claim was denied because "throwing an item" is not covered. The notes from my call apparently stated I said "a dog dodge ball was thrown at the floor". I don't even understand what a dog dodge ball is! Either they are dishonest and changed my statement to make sure the claim was denied, or they are so inept they can't even properly document what a customer says. I'm not even that upset they denied the claim, we did cause the damage and it isnt that big of a mark. I'm just blown away by the ineptitude and dishonesty of this company. They may be affordable when compared to other flooring companies in the area, but you get what you pay for. Save yourself the hassle and try someone else.

My aunt found this place while researching carpet remnants. We went there and WOW DO THEY HAVE A…read moreSELECTION. at great prices too. They also have pieces that are bound. The guy was super helpful and not pushy at all. He even offered to deliver to my house later that day for a small fee if I was afraid it wouldn't fit in my car. Luckily it did. They also have random pieces of padding yiu van buy. I picked up a roll for $10.00, that had several pieces of different lengths and widths. You can't beat that! I told him I would be back and tell all my friends. My aunt, who knows product and quality when she sees it, said "why would anyone go anywhere else?:" Go here if you're looking for anything carpet related!

I have used them to carpet my homes and rental properties for many years. Great selection of carpet…read morewith fantastic prices! Going in Thursday to buy for another house. He has any carpet you can think of. Very nice selection of rems that you can use as area rugs.

FCI is amazing. Ashley has a great eye for design and is very knowledgeable. They were patient with…read morethe process and really helped us make the right decision. Everything was seamless!

FCI just completed a second project for us. New tile in our powder room. Thank you Ashley for…read morehelping me find a tile to match the inspiration photo I sent. We are thrilled with the outcome. Quality work, great communication and attention to details. Highly recommend this company for your next flooring project.

From step one to completion, Carpet Corner was amazing to work with. When we walked in just to…read morebrowse, they took the time to talk us through the various brands, what they offered, and who was running sales at the time. They gave us sample to take home so we could really see which colors would work in our space. They were able to quickly come out and measure the rooms and worked with my hectic schedule to do it in a day/time that was very convenient for me. Once measured and carpet was picked out, they did have a few week waiting period for install, but that was fine as we weren't on any kind of deadline. The installers came around 830 on the day and we're done around 1pm. They carpeted our living room and 3 bedrooms. Some rooms required more carpet that the length of a roll and the seams are invisible. They moved all our bulky furniture in/out of the rooms and we didn't have to worry about trying to do that ourselves. The carpet came out amazing and we couldn't be happier.

We purchased hardwood floors through Carpet Corner and had a great experience. From the initial…read morecontact through installation, they were great. Like all installs, there were a couple of hiccups but nothing serious. It took a little longer than originally scheduled but I'd rather have someone do it right than rush a job to get done on time. Alicia was very responsive throughout the process and made me feel like I was a priority. The installation team was fantastic and kept us up to date on what was going on. We are very happy with the final product and the overall value. Overall, I would highly recommend Carpet Corner.

James is a true professional! He very knowledgeable, very competitive pricing, and professional…read moreinstallation! I used James on carpet and laminate jobs and could not be any happier!

Very, very pleased with James and the work he did for me. His work ethic, expertise, and knowledge…read morewill keep him at the top of my list of dependable flooring problem solvers.

Went into the store in search for carpet.. I thought this carpet was nice so asked for the cost…read morefrom.the associate Bruce. His quote was $8.69 sqft. which was the amount on the price list so i'm good with that so he says for 75 sqft $901 installed then $539 carpet and padding only. So I said sure can you give me a quote after he told me it takes 3+ weeks to get in so we go to the computer it gets interesting. As we get to the computer the listed cost of $8.69 is different then what was in the computer he says the price listed is wrong I have to charge the computer price not listed of $12. He goes to say my eyeglasses are foggy etc. Sir that doesn't change the listed price that you should honor. Well why would I do business here? Customer service and honoring the price listed on the shelf keeps customers. I liked the carpet tho sad service and integrity

Carpet Corner in Olathe helped my wife and I pick out some carpet for our basement. We went with…read morevery high-end carpet (15k) for our main basement room and a small bedroom attached. This carpet was showing seams very badly. After 3 months of Carpet Corner employees coming out to "fix" said carpet we still have very visible seems from up to 10ft away. After being told this was normal, and they aren't willing to do anything to corrected it, I've concluded that Carpet Corner doesn't care about customer satisfaction. I will be paying for another company to correct the problem or install new carpet. I highly suggest finding another business for your flooring needs.

Mike and his crew came in and re-stretched several rooms of older carpeting that had relaxed and…read morebecome a tripping hazard. The work was done professionally and quickly, at a reasonable prices. We are very pleased with how it turned out!