This is the only plumbing firm we'll use, even though they are 20 miles away. They show up when they say they will, and do outstanding work for a fair price. Never have had any pricing or communications issues. See Angie's List for the many excellent reviews of MJM over the years, and details of work performed. read more

Let me begin by stating the gentleman who did the work at my house was very polite and thus far I have no concerns regarding the work he did. He replaced a water line to my fridge and put in a utility sink in the basement. However, I will never hire MJM Plumbing and Heating again because they padded the bill by at least 4 hours of labor. Did they not realize I can read a clock?? Had Michael Mimassi given me an estimate for the two small plumbing jobs and told me it would cost me over $2300 I would not have hired him. I strongly encourage hiring any plumber other than MJM. read more

If you answer your business phone you should be grateful someone is seeking your services and kind. I called this company to help my parents find a plumber. They've always used the same man and they have an old home that the roots are causing problems in old pipes. This issue has happened before and yes, I know replacing the pipes would be the best idea but not everyone has thousands of dollars. I thought there may be someone available on a Sunday that could help. Well, called this man for an idea of rate and after telling him we've already tried a 100' snake and would need something longer (knowing it can be done) he told me I "wasn't going about this correctly" and "no one has what I need", but oh he does.. He was incredibly rude and they charge an arm and a leg for a "Sunday rate". If I'm going to spend my hard earned money on someone it's not going to be someone with an ugly attitude. read more

To start, they were 5 hours late the first day and an hour late the next day. All I got was basically oops, sh#$t happens. I must have heard 10 times, you're on the clock, $130/hour, and that is more than my doctor charges! There was no consideration for their surrounding and my home, and my kitchen was left a wreck for me to clean up, including an entire bottle of dish liquid that went everywhere. No attempt was made to put anything back where it was, and the worker took off like a scared rabbit at the strike of 5:00, leaving me with a horrible mess to clean up and a bill for over $1500 to run a gas line! Not rocket science. And, the bill was also not correct and had to be changed. Their bill was 5 times what the cook top cost me, and there was certainly no allowance or price break for the 6 hours I spent waiting. Apparently my time and inconvenience is worth nothing. By the end, I literally could not wait for them to leave, just to relieve my anxiety. The only upside I guess, my house hasn't exploded yet, so apparently the work was done correctly. Never again! Fool me once, shame on you. Fool me twice, shame on me. read more

Yelled at my mother for questioning why a new sink faucet and installation cost $700 ..and then came back as to why we charge $2 for cupcakes at our bakery. Took them from 1030am-3pm to apparently run around the city to find a faucet and then install it with zero explanation as to what he was even doing. read more

I'm writing this review for my sister. She had a very bad experience with this company. She called them to repair a pump. Ended up charging her for 16 hrs. Pump still didn't work right but they refused to take any responsibility for poor work. She ended up having the work redone by someone else. My sister is a SENIOR widow and feels she was totally taken advantage of. read more

Follow-up on our previous service. It has now been six months and the toilet they installed for us has already faulted. In fact, it was determined they installed the incorrect size. The toilet would "rock" when you sat on it. The owner came out and said whoever our builder was built the house wrong lol. Yeah that is it. So he "fixed" it by wedging 2 boards behind the toilet. Worked for about a week and then they fell out. Now the toilet is leaking at the base. We had someone look at it and they said it was the wrong size toilet! This after this horrible and lack of integrity company said we needed a "special" toilet. STAY AWAY FROM THESE PEOPLE! THEY WILL RIP YOU OFF! read more

I do NOT recommend this business. Unfortunately, I brought them in to fix my upstairs shower and the drain in the tub downstairs. While they were there, I asked them to fix a leak in the upstairs toilet. Eight hours and over $1,000 later I am left with a toilet that leaks worse than ever and a downstairs shower that no longer works - even though it did work when they arrived onsite! I called the owner the next morning to express my dissatisfaction and all I heard about was everything I did wrong. He took no responsibility for his folks leaving the site in non-working order and handed all the blame to me. The leaky toilet and the broken downstairs shower were NOT his fault or his responsibility. Yes, I was ENTIRELY WRONG TO CALL MJM Plumbing. Think twice before you hire them. I sincerely regret the fact that I did. read more