I'll start on a positive note. This place is full of gorgeous views, Scenic walks, a variety of activities, and some great customer service. We stayed in a second floor seaside villa with an absolutely stunning view of the bay and ocean. The room was spotless and clean with no odors. It offered all of the best modern amenities. The resort is well laid out and nothings too far of a walk to get to. It has a game room for kids, 3 different pools a kitty pool an adult pool and lazy river type. They offer all sorts of activities from wake-boarding, wind-surfing, jet-ski's, sailing on a mini catamaran, Trips to some falls and some ATV adventures. The customer service here is some of the best service I've had in most hotels super polite very professional and They take their job very seriously.
Onto why I have only given this place two Stars. Firstly the deposit upon arrival. I paid in full $800+ for the entirety of my stay. They charged and held an incidental deposit of $540 or 3000php per night (9nights). Though a wide variety Of activities are offered most of which you can only pay in groups of 6+ people. Meaning if you're there with just your significant other, if you want to do any activities you'll have to pay for six people to go Or walk around the hotel asking other guests if they would like to go so they can split the cost as the hotel will not organize for other individuals for the activity. My third ding will go to the food, while they have a wonderful menu full of options and variety, while everything comes out looking like an artist or a true chef plated it, when it came to flavor, it was completely lacking even in some of the most simple dishes where it's nearly impossible to screwup. I returned most of the dishes back to the kitchen as it was like chewing on Tree-bark. I returned a salmon because they served it to me still raw. There's not a single item on the menu that I would recommend to anyone. In conclusion this place felt more like a trap as it is a beautiful place to be at, full of friendly customer service. It almost felt as though I was stranded on a island as I couldn't leave without paying a ridiculous fee so I waited my time chewing on tree bark food that seems to be prepped by a artist but a complete amateur chef With little to no true culinary skills and asking other guests awkward like if they wanted to share the cost of an adventure that I thought I had paid in full for. read more