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    Services - Miracles In Sight

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    1 month ago

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    PNC Bank

    PNC Bank

    (5 reviews)

    I broke up with PNC yesterday at this location. While the staff here is great - my feedback on non…read morecompetitive rates has fell on flat ears. I have been a customer for 20 years but that is now over. Final straw. I have perfect credit, minimal debt and was already shopping rates on a new car. PNC offered close to 9%, Allegacy 6% and Truist 4%. I have done similar with other credit needs and PNC is never even close. I suggest you shop around. Oh, and they closed all of the PNC locations here besides this one. I'm from Pittsburgh - that's why I had PNC. High rates are only good for them. High rates do nothing for customers. High rates take advantage of your lack of willingness to shop around when borrowing money. I closed all of my accounts and moved on.

    You would be better served taking your money to a different bank or even shoving it under your…read moremattress before stepping foot into this place. I opened a new account months ago with all of the qualifications to receive a cash bonus they were advertising, and followed up diligently to ensure I received it, which never happened. It took weeks of follow-up phone calls and sitting around the drab lobby of this place to finally be told they weren't crediting me any money. I was left with no recourse, just that the decision had been made and there was nothing anyone at meek little PNC of Winston-Salem could do about it. That incident was enough to make me take my money and run, but while I'm at it, their online banking system is also the worst, and I mean the worst of the five different online portals I've used to look at my finances. Slow to load and set up in a calendar system...yes, a calendar system. Maybe the people of PNC need to consult a calender to know how much money they have, but that's completely counter intuitive to anyone with a working brain. Oh and they don't deal with pesky nomenclature like "Checking" and "Savings," as used by the entire financial system for decades. Instead I had a "Virtual Wallet," and three different places I had to check for my balance to know where my account stood. This is the sad attempt at PNC Marketing to be edgy and cool, and as a marketer myself it's embarrassing. I don't need a virtual wallet or a piggy bank gif when I'm checking my balance. I just want to see, ya know, my balance. So I am happily taking my money over to Wells Fargo. The branch on West Fourth St. especially is full of friendly faces and I actually enjoy spending time there, knowing my business is appreciated.

    Truist

    Truist

    (1 review)

    Truist on Reynolda Rd. I've been to this location three…read moretimes since my lovely location on Robinhood Rd and Peacehaven closed. Each time, the experience has been less than great, honestly not even good. On the first visit, the branch was pretty empty, with/ no one in the teller line. I asked to do a wire transfer and was told by the man at the teller window that no one could assist me then and that I would need to wait on the branch manager, who was assisting another customer. I asked again to clarify that the only person in the entire branch able to do a wire transfer is the branch manager. I was told yes, and the gentleman asked for my account information. I provided my corporate account with a substantial amount of funds, and within minutes, the same gentleman who said no one but the branch manager was available made himself available and completed the wire transfer. Wow, a miracle, right? On the next visit, I asked to use the restroom, and the same gentleman told me they didn't have one. I asked for clarification that there was no restroom for customer use, just in case they thought I was someone off the street. He said no. I had to the. Go next door to Dunkin Donuts, use the restroom, and decide if I wanted to return to that branch. Not only did I NOT return, I was exploring other financial institutions to bank with. Unfortunately, because of poor customer service, Truist will loose a few million. For some reason, I don't think they care. I've tried a few other branches, and maybe my expectations are too high. I doubt it. I went to Truliant, and the customer service was terrific. They even let me use their restroom. The branch on Robinhood was so much better. The people seemed to care about the customer genuinely. The drive-thru staff (Mike) was terrific. When I patronize an establishment, I expect to be treated kindly and respected. I am currently seeking another financial institution that at least

    Miracles In Sight - banks - Updated May 2026

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