I had to call to verify medications for a new patient, their voice mail jail is ridiculous, will…read morenot let you talk to anyone and there are no options when calling to verify medications, if you state you are a health care provider, their system ONLY does a phone number search for the local doctors, so that doesn't let you through. Only other option is to give the patients DOB, then the system looks up phone numbers for everyone with that DOB and if it doesn't match doesn't let you do anything but leave a voice mail. Then no one calls you back. I will never use CVS for any of my personal medications, there is absolutely NO customer service, and no one there appears to care. All they want is that prescription and all your money. If you aren't calling for that they have absolutely no use for you, and they let you know it. I'd like to see them go bankrupt. That would really make me happy

I only came here because Walgreens was out of stock on a prescription I got from my doctor for a…read morecommon antibiotic This place possibly gets this antibiotic from China for about a couple of dollars and the supply chain is making them take advantage of low inventory. Had to pay 225 dollars for a 90 day supply Not coming back her, not even for soap

First experience with this hospital and I am at hour 3 in the waiting room with incredible pain…read more I'll not be coming back.

I've been a few times. They aren't the best. I went in for what I assumed was strep. (I got it a…read morelot as a kid and do know what it feels like) she said it wasn't and gave me some antibiotics, then I had to come back two days later and the same doctor then said I had strep. Most recent experience I went in for what I just assumed was a rash. She then took less than 10 minutes looking and just said "it looks like herpes" and was immediate to check and put me on those meds. I corrected her and said that it can't be that and she gave me a different topical cream and that has worked so... not Herpes. It just feels like they want to diagnose me with something more. Felt like a up-sale almost

Quick, Professional, and Efficient DOT Physical…read more Had a DOT physical scheduled at MedCare Urgent Care and couldn't have been more impressed with how smoothly everything went. My appointment was set for 8:06am -- I was seen promptly at 8:15am and walking out the door by 8:56am. Less than an hour, start to finish! The staff was courteous and well-organized, and the provider conducting the physical was thorough yet efficient. If you're a commercial driver needing a DOT physical, I highly recommend MedCare -- they respect your time and deliver exactly what's needed.

I went to MEDcare earlier this week with a swollen and painful left eye that I was also having…read morevision issues with. I was told I had a "clogged tear duct". The doctor or PA at MEDcare spent a total of thirty seconds with me and felt extremely dismissive. I was sent home with eye drops and an oral prescription. 24 hours later my eye had tripled in size, was oozing yellow liquid, and I couldn't see out of it. I went to another local doctor, and within a minute of looking at me, I was rushed to the hospital due to orbital cellulitis. I was one day away from this infection spreading to my brain, and had to stay at the hospital on IV antibiotics. This wasn't my first time at MEDcare. Every time I've been it feels like I'm an inconvenience and they get you out as quickly as they possibly can, even if it means being misdiagnosed or overlooked. Save yourself some pain (pun intended) and go somewhere else that actually wants you to get better. This place should be shutdown for malpractice.

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

I do not see any problem with parking so maybe they fixed something. I have been treated with care…read moreand respect from the Lab techs and the CMA to both of the PA providers I have been with. Both Beth and Khalista have been especially vigilant regarding my health needs.

Located in a safe part of Summerville with horrible parking Palmetto Primary Care is ready to be…read moreyour primary care physician of choice. That said, I literally haven't seen such horrible parking options for anywhere this far out from the main part of the city. Not only is parking horrible, but many spaces don't accommodate SUVs as in you'll hit other cars opening the door, even when both are parked perfectly in the lines. In other words, be prepared to make a little walk. Next, I'd advise getting there early. I had an appointment at 8:30 and when I was done, exiting the lobby at 9:30, it was packed. As for precheck-in I highly advise filling out everything at home before coming in as it will drastically speed up the process. The lady at the desk was extremely nice but it took 15 minutes past my appointment to be called back and I was 10 minutes early. The nurse was extremely nice and we had a good conversation while she conducted her work; she made me feel "at home." Btw, they need to deep clean the place. Mold is on the ceiling tiles by the ac vents, cracks in the walls and dirty carpets which I've literally never seen at any PCP before and I've lived everywhere. I mention that b/c elderly with colds might be vulnerable to such things. Also, I found giving blood there takes a bit of time. However I'm happy to report I have difficult veins and after feeling around for a while, the tech hit it on her first try. It might be me as I just moved back to SC but things just run slower here. As for my doctor Rochelle Elayda I found her very knowledgeable while being straightforward and receptive to suggestions based on my previous doctors. Moreover, she's quick to respond to questions and concerns via the website. I do appreciate the fact she went through all my history and a previous lab panel in setting a baseline health check with her. She gives the impression she cares and that I was in good hands. This is a difficult review b/c my mother also utilizes this doctor. I asked her about writing this review and she responded "you better not write that" while my thoughts are "I always write in honestly and love which perhaps good things will grow from it." We both profess Dr. Rochell Elayda is a perfectly suitable, capable and gifted physician, there are other aspects of my visit that's beyond her control - ie the office manager, that need a little TLC. It boils down to the doctor which is outstanding so I suggest starting with her when making your decision on if this is the place for you.

Always have received excellent care here. Been going to this…read moreoffice for nearly 20 years. Office is always quiet and staff are friendly. Primary care physician's .

If you are looking to establish care here don't! Better yet run, run far far away. This place is an…read moreabsolute joke. If I could give it zero stars you bet that's my honest opinion. I've been seen here 3 times all last year. I've paid all my bills off but yet continue to get letters in the mail stating my account is past due and they will be sending me to collections. When this first happened around the holidays I called to see what was happening. I was informed by the billing department that my account was paid and at a zero balance and they were unsure why I was getting letters. They told me to disregard the letters so that's what I did knowing I had paid everything off months ago. Flash forward to this week I get another threatening letter in the mail stating my account is once again past due and going to collections for an appointment I had in February of 2025 that I had already paid and I had the receipts to prove it. When I called back the billing department told me they didn't have any payments on their end and my insurance company keeps denying the claims. They said I need to take it up with my insurance. So that's exactly what I did. I called my insurance and they informed me that the doctors office keeps billing for the same services over and over. They said they will pay the claim and it will be accepted and then the clinic will issue a refund and bill the amount all over again. They have been doing this since February of 2025! They said even after paying they will run the same claim multiple times. I have NEVER had this happen at any other establishment. I get all the dates of when insurance paid these out and the statement of such and call Palmetto Primary Care back. When I confronted the billing agent about what is going on he tells me I need to calm down and just magically in the 15 minutes I was on the phone with my insurance company they were paid out by insurance at that exact moment. My insurance had paid them 10 days ago at the point and this man is straight up lying to my face saying it just now got paid and he can see all my payments from months ago and my account is now at zero. Excuse me? Well that's convenient because 15 minutes prior I never made any payments according to Palmetto and my insurance never paid anything. Interesting that once I hit him with all the paperwork and dates and confirmations the account is all paid up. This is not normal. How many people is this office doing this to and people are getting scared of going to collections and just paying it? I'm sorry but this smells like a scam. I asked him to send me my account statement reflecting all the payments and showing I'm at zero. This is ridiculous and just the tip of the iceberg. Don't even get me started with the incompetent providers they have working here. Please as a patient protect yourself from this establishment and go somewhere else.

The physicians are a revolving door, and the clinical staff are incapable of helping refill…read moreprescription prescriptions timely. Being a cancer patient this is not acceptable nor is it acceptable to any patient. The Care is horrendous.. what sad is the manager Katherine at 9313 Medical Plaza Dr. is absolute useless.. She just shows up to work that's it. She doesn't wanna do any other thing. I had to complain three times because my prescription was not called in. Apparently it annoyed them and asked me to go to another office that was said by katherine the manager once I started speaking, she hung up on me.. I was new thank God I found out now. Needless to say I found a better primary care physician's office that actually cares and wants to give quality service to their This office is absolutely horrendous and should be

My husband and I moved to Summerville a few months ago. We both needed a primary care doctor. My…read morehusband looked for ones his insurance were good with. I asked new friends for recommendations. We both unknowingly picked the same doctor. He made an appointment on the phone, I went in person. in October. My appointment was for Feb 27. I got a message on Feb 12 that my appointment would need to be rescheduled. I called and was told I wasn't scheduled in a "new patient box" so I'd have to reschedule. Next new patient box was in July. I could however see a nurse practitioner the end of March. I made the appointment but will cancel. I found a doctor who could see me in March. My husband became alarmed and called and they told him he hadn't shown up for his appointment in the 4th and they would not reschedule another. He did not receive any texts or emails. I guess we won't be using this facility bc their office staff isn't efficient or helpful. I don't know if the doctor is good bc we never met.

9313 Medical Plaza Dr. office is a hazard waiting to happen... waited a month for my prescription…read moreto be called in because of inadequate staff. I am an active cancer patient needing my medication. I was left for five days without it. I spoke to the manager, Catherine who really couldn't give a crap.. then when they finally called it and they called it into the wrong when I called note to them the proper pharmacy to send it promised they would send in the medication as I had no more left and no one called it in so I was left five days without medication Monday morning. I called the office again. I asked to speak to the manager the prescription was filled month later. I am calling the pharmacy for a refill as I had four refills on the medication and the pharmacy tells me that the prescription was retracted. I called the manager at this office again who told me that I called the office to say I was which is a complete false accusation. I didn't call anyone. She told me. I should go to another office and hung up the phone on me when I asked her who she reported to. ... this office is a hazard and it's run like a circus.!!!! I do not recommend

If you are vaccinated and have COVID symptoms you can be seen in office but if you are not…read morevaccinated and have COVID symptoms - you must do TeleHealth. They will state that is not true, but IT HAPPENED. When the PA was asked "So, if I had been vaccinated I could have been seen in the office?" the response was "Yes". They obviously aren't knowledgeable when it comes to COVID and the fact that vaccinated people can get COVID and spread to others! So, the discrimination begins!