I came into this urgent care as a walk in last week. I had hurt my thumb. It was bruising and…read moreswelling quickly; and I wanted to check if it was broken. Everyone that helped me throughout the entire visit: Robin Alley, Semone, Laurie, Danielle and Dr Brittany Congress!! Everyone was so kind and helpful. X-rays were done. And, a couple of days later, someone from the office called to check how I was doing! I was pleasantly surprised with an urgent care that was not only thorough but kind as well. If you need medical help, this place won't let you down!!

DOT EXAM My experience has been and continues to be…read moreexcellent here when I need to renew my DOT. I was greeted by Dawn who is the on duty manager. She was very professional,helpful, and kind. My DOT physician was Dr Besola who was also very professional, helpful, and kind who made the whole process the easiest I ever have experienced. This is where you go for your DOT.

Absolutely recommend this office if you are coming after hours. My nurse Pam was amazing. So nice…read moreand took great care of me. Please understand this is a smaller office so there could be a wait but i came in with only one person ahead of me around 7pm and was discharged at 8:15pm. The NP Leslie came in and took great precautions with me. I am 9 weeks pregnant and she made sure to check all possible causes for my cold. Even recommended, after all test came back negative, that I come in the next day if i wasn't feeling well and they'd see me right away. Don't hesitate just come!!

Would never recommend anyone to visit this Urgent Care facility…read more They advertise they are open until 9pm. I walked in tonight at 822.... And the women behind the check-in desk told me they were too full to see anyone else... 2 in back and 1 waiting. She then asked what was wrong with me and when I told her (want to get tested for strep throat), I was told that was at least a 30 minute endeavor and I had to leave, I have NEVER heard this before. You're in the medical business, if you're open till 9 you should accept patients until 850 - or advertise that online when you stop taking patients, Incredibly disappointing

I went in for a knee injury and the front desk refused for the doctor to see me and denied to even…read moreregister me. They refused to help me in any sort of way and I would not recommend going here. I would not recommend it to anyone. They are not professional and they are very rude / Ill mannered. I will NOT be going back.

There is only one person working at the window and literally 5 million people in the lobby. There…read moreneeds to be another Plain of Action put into place. First of all, no one is social distancing from waiting in that round about line for registration. We all are wearing masks, but that can only protect you so much. Faster service needs to be implemented and more people need to be sent to their cars to wait. If you come as soon as they open be prepared to wait! I'm talking about long; like going to the ER!

Great place to have a physician. My doctor was not in yesterday and I saw the Nurse Practitioner,…read moreNikki. She was very thorough and professional. Highly recommend Summit!

after moving here, care was not as good as my previous place. they told me to get an appt at a…read morewalk in clinic inatead of seeing someone or doing a take health appointment. that is with myself and 2 sick kids at home :( very disappointed

Honestly, if the office manager had listened to my call about my experience without only saying 'uh…read morehum', I wouldn't be writing this review. But this goes to the whole point of why I walked out on my appointment to begin with. The nurse didn't want to listen to my concerns. They had sent me to an orthopedic surgeon only to find out that the doctor I was referred to didn't treat that area. So they next referred me to a cosmetic surgeon. What??? But wanted me to get nerve block for what I'm now being told is a cosmetic problem... Why do I need a nerve block, which is a pretty painful process with inherent risks, for something cosmetic? I still don't know. The nurse wasn't able to communicate why this was the course of treatment. And when I persisted, she ENUNCIATED that there was NOTHING wrong. That she was done and left the room. I wasn't rude, nor did I raise my voice. I only sought to understand how, with the same test results at hand, they referred me to two totally different types of doctors. And I was supposed to get a nerve block (which when I asked about it, the nurse said she didn't know where the intercostal nerve space was because they don't do nerve blocks there) for a cosmetic problem. I received a certified letter saying that they were formally notifying me that they would no longer serve as my physician after November 30th because there are significant philosophical differences in our views of medical care and treatment. I only sought to understand the course of treatment because it did not and does not make sense to me. I'm not going to willy nilly do a nerve block because I'm told to without a medically sound reason behind it. And if you can't communicate that reason, then yes, we have philosophically different views on medical care and treatment. I choose to be informed and understand the course of treatment and am not going to blindly follow something that makes no sense. The formal letter was not needed as I wouldn't go back to this practice, ever. I walked out for a reason, I burned that bridge. If you have a choice, don't choose this office. I made the mistake and hopefully you'll read this and not make the same one.

Been there 17 years and they got too busy to care about my healthcare and follow up. Rotation of…read morenurses so don't get same one any day or week. Had to call 5 times and still did not get a follow up and nurse said Dr Brinkmann never calls anyone for follow up labs results. I will never be back.

I will not go into detail but when you are paying a place like this for medical treatment, you…read moreexpect to actually be listened to. I have never felt so disrespected and dismissed at a CVS minute clinic ever until my experience with this one. It almost brought me to tears. I hardly ever write reviews but I just felt like this needed to be said. Avoid this place at all costs and just go to an urgent care, maybe they'll actually listen to what you have to say.

Terrible experience, lady was so rude. Still kept my cool tried to be polite, but as I left I…read morerealized I shoulda been an asshole back. If you were smarter or more professional maybe you wouldn't be working in CVS minute clinic.

I went because my kid was sick. They were prompt without being rushed. They got to the root of the…read moreproblem quickly and gave me a plan of action and answered all questions faster than I usually get to see a doctor. This was probably the best experience I've had with a medical provider.

I have gone to this Urgent Care both in the height of COVID and recently (Fall 2022). Wait times…read morewere certainly longer the past few years, as COVID precautions prompted employers and schools to have doc proof of being COVID-free. They were absolutely swamped but I personally still felt that they had an organized system that was very conscious of patient and staff health. They even have a few exam rooms that have outside/separate entrances and will call you in from waiting in your car. Now that many precautions are lifted, it seems wait times are more normal. I checked in (Oct. 2022) on the Solv app via my phone and it shows wait time and where you are in line. The office called me when they were ready for me to come into the lobby and head back for vitals. It was right at my scheduled appt. time. Front desk staff was very friendly. Then, Pam brought me back and took my vitals prior to April heading in to examine me and chat about symptoms and causes. She was very thorough, patient, and kind. Sometimes, you feel like just another number in a medical office, but it is clear this staff genuinely cares about patients and their health. I only came to urgent care because my GCP is booked out several weeks(even for sick visits) and I was miserable. However, April mentioned several people use her at UC instead of a general care practitioner...and I'm not surprised. Co-pay might be pricier at a UC facility but the experience was as painless as a doc visit can get. I will only use this office when I have an urgent care need instead of others closer to home.

Highly recommend Dr. Spurgeon. She gave me excellent care. She found the problem that other doctors…read moredid not. She is very thorough, kind, compassionate and knows her stuff! Wonderful care at this clinic.

My experience at Family Care Specialists has been great. I've seen Tina Doty in the walk-in clinic…read more Tina was phenomenal! I've never felt so seen and heard before by a medical professional. My PC is Nurse Practitioner Carla Spurgeon. Carla is wonderful. She takes her time and actually listens to me. Her nurse Amanda is awesome. She has a very kind and calming presence. I highly recommend Family Care Specialist!

Very nice experience at clinic. However, billing is the worst ever! Basic clinic experience, paid…read morefor all family members. Keep getting bills even though my accounts show paid. Every time I call before 5;00 pm, I get "Unable to answer phone at this time. Hours are from ... till 7;30 pm EST." Last week, I received a check refunding me for 3 of the 4 family member bills. When I call to address this, same response. SO, they took payment, yet refunded for 3 of the family members. Unreal!

I went in for a possible ear infection and the NP James, diagnosed me quickly and was extremely…read morehelpful and friendly. I'll definitely come back.

When I think of hospital food, cardboard, tasteless, cold, not fresh, not pretty come to mind. BUT,…read moreafter the first time I ate at the Park West Medical Center, all of that changed! The cafeteria at Park West Medical Center is a little known secret among gourmands in the Knoxville area. It might seem a bit funny when I say it, but this is even a great place for an inexpensive date. WWHHHAAATTT??? Yep. The food is fresh, the cost is reasonable and the staff are friendly and helpful. They operate 24 hours a day and during the lunch and dinner hours, they provide at least two hot entrees along with sides, a salad bar, a pizza bar, a sandwich bar and self service drinks with refills. For breakfast, there is a full array of eggs, biscuits and gravy, bacon and all other sorts of yummy breakfast foods. The seating area is spacious and comfortable and sparkling clean. Like I said, this recommend may be a bit unusual, but even if you're not visiting someone who is ill, you need to stop by and try it. You'll be hooked.

From the owner: Parkwest is West Knoxville's premier medical facility and a top performing heart hospital with…read morecomprehensive medical services for a variety of healthcare needs