I've been here twice. Both times, the front desk were just a little friendly. They'd call me up to…read morethe desk to see what I was there for but then act like I was interrupting them. I don't like that there's no privacy when going to the front desk. Everyone in the lobby shouldn't be privy to my information. I do not like that! 1 of the providers that I saw had no bedside manner. The other one did. When people come to an urgent care, they more than likely don't feel well. It's important to listen, have empathy, and not rush them out without fully addressing their needs/concerns. Both of my visits were quick - in & out in no time. There's plenty of parking available. I would definitely come back if I needed urgent care. It's convenient to my home. I don't worry much about rudeness from others. I just care about my issue being addressed.

A certain someone slipped at home and sprained his ankle. After debating for about an hour on…read morewhether I thought it was a big deal or not I decided I'd better have it checked out. As you enter, you sign in on an iPad and are seated until the receptionist calls you to the desk. Paperwork was quickly done (it helps that I am already in the UNC Health system) and I was provided a facemask. I was fortunate when I went that there was only one person in the waiting room, so I was seen with a minimum wait time. I had the initial consultation, an x-ray, the diagnosis, given an ankle brace and directions, and discharged, all in a reasonable amount of time. All staff I encountered were polite and professional.

I brought my son here to have labs drawn. Sweet Ms. Shirley was the phlebotomist who worked with my…read moreson. My son is terrified of needles. She was patient and calm. She stuck him and he didn't even realize it. She was quick and gentle. Whenever he needs this done again, I'm only entrusting him to her. I took off 1 star because when we got there and stood at the front desk, there were 2 ladies there talking to each other who NEVER acknowledged us. They spoke to a patient who was there for an X-ray and totally ignored us. So, after 5 mins of just standing there, he hit a button for assistance and out Ms. Shirley came. If those ladies didn't handle lab patients, that's fine. They could've still acknowledged us. Just rude for no reason.

My favorite urgent care clinic to go to go! Excellent care and friendly staff! Loved the on my way…read moreexperience and recommend it to anyone going to be seen!

Yesterday, I called the office and received no answer. When I called back, I was informed there had…read morebeen no appointments available since 3 PM. When I attempted to schedule for the following day, I was told that there wasn't even a chart available to make an appointment for me. upon arriving, I was told to walk to another window, only to be informed by a staff member that no more walk-in appointments were being taken. After going back and forth with her, another staff member joined the conversation. Rather than resolving the issue, this individual escalated the situation with unhelpful comments and an unprofessional demeanor. Eventually, I was asked to provide all of my information to have an appointment scheduled for the next day. However, the staff member doing so displayed an attitude throughout the process, which was both unnecessary and discourteous. All of this took place while approximately 30 other individuals were waiting to be assisted--a clear sign of inefficiency and disregard for patient care. It is unacceptable for a facility serving this community to exhibit such unprofessional behavior and poor customer service. I was simply trying to take care of myself, and instead, I encountered resistance, inefficiency, and disrespect. I will never return to this facility, and I strongly urge you to address these issues immediately. The audacity to treat members of this community in such a manner is disgraceful, and if this level of service continues, your presence here is not welcome. Go SOMEWHERE ELSE KNIGHTDALE!

Everyone is super nice and supportive of my needs. I am there at least once a week these days for…read morePT, but have also needed other things that required doctors visits etc. I would definitely recommend.

11/5/23: We needed a sports physical. This location was convenient & so were their hours. There's…read moreplenty of parking. We were greeted when we walked in & asked to have a seat while she was checking in someone else. Though the waiting room was full, we got called back pretty quickly. The PA came and did the physical. It took about 5 mins & then another few minutes to get the form. It was quick and painless. I took off a star because the office and seating was dirty and disgusting were we sat. It needs a cleaning in certain areas for sure. We will definitely go back if we ever need another physical...especially for $10.

I've lived in 4 states and went 18 years undiagnosed with endometriosis, being gaslit by doctors…read moreeverywhere.. so when I say this, you know it's true: these are some of the worst doctors in the state. Don't overestimate them because they work at the esteemed "Duke." They don't listen and they don't care. They cancel important follow ups, and disregard blatant results. Don't waste your time or money.

I really like this facility. It is a new and modern building, and the staff are very friendly and…read morehelpful. My PCP here is a NP, but she has treated me better than most MDs I have seen at other places.

Brilliant facility with caring staff. Even busy they take…read moretime to listen and help individually. After hours services available and personal calls by Doctors to my family impress us every time! Ty Dr Zhou!

My fiancé goes here. He sees Dr. McLendon. For the most part, he likes him. He's only been with him…read moreabout 1 year. Recently, he went to him to begin the FMLA process to be off of work. He had 2 WEEKS to complete and return the forms to the Administrator. He completed the wrong form & turned it in LATE, causing my fiancé to almost lose his job. He had to schedule another appt. (and pay another copay) just to tell him what he did incorrectly. His FMLA was denied & then he completed the forms again & STILL filled it out incorrectly. He has no sense of urgency & he sent my fiancé to his friend who is a therapist. My fiancé didn't know this & later found out from Dr. McLendon that he knew what had been discussed in their private therapy session. Talk about unethical!!!! My fiancé didn't give the therapist permission to disclose any of his information to his PCP & they both were too busy gossiping than to complete the FMLA paperwork on time. I suggested that he find a new PCP because this one isn't ethical nor professional. I do not recommend at all!

Came in due to trouble breathing.. From the time we walked in it was maybe a five minute wait! Very…read moreclean organized, and the service was impeccable.. everything was very well organized, and it was very pleasant; compared to a normal hospital visit!! The respiratory techs were great! Doctor Peterson was the treating physician ; he was very knowledgeable! Everyone works together well and I was impressed!!

Don't go to the AFC Urgent Care in Wendell, unless you are in need of actual medical assistance -…read morein that case I would advise you to go elsewhere. I would like to point out that they have no email listed on their contact page here: https://www.afcurgentcare.com/wendell/resources/contact-us/ , only a phone number. So anyways, I went to the AFC Urgent Care in Wendell after I received a cut to my nose in a bicycle accident, which was not life threatening. The front desk receptionist asked me for $100 up front to be seen, and I told them to bill me later - the bill ended up being $191 instead of $100! But let me tell you what happened during the actual visit with the nurse whose name is listed as "Bunn, E" on the bill. She briefly looked at my nose and manipulated me into going to the emergency room at the nearby hospital. Her reasoning was that "our x-ray machine is broken" or some hogwash like that, when all I really needed was for them to fix up the wound. She used some incredibly coercive tactics on me, such as saying I couldn't leave the urgent care without signing a waiver first (???), and then having another lady watch over me in an attempt to prevent me from leaving. She practically bossed me into taking an ambulance to the hospital instead of driving there (I was perfectly capable of driving back home instead of that hospital or the urgent care), and I only agreed to it because I had ambulance insurance that would cover the whole cost of transportation. And the EMTs were pretty unprofessional too, asking me to sign a waiver that stated "I wasn't being kidnapped." Oh, and then the hospital billed my medical insurance $10,000, leaving me with a $2,300 bill for a 2 hour stay, and listed as an "auto accident" even when I told them multiple times that it was just a low velocity bicycle accident? All of you guys can really do better, especially when I wasn't being rude to anybody. In the itemized hospital bill, they are asking for $5,300 for a CT Scan, $252 for a Diphtheria, Tetanus, and Pertussis Vaccination, and $1100 for an x-ray. On top of that the doctor at that hospital billed me seperately (???) for $202? Please, try to take the maximum amount of money you could possibly charge from somebody else, not me please. Maybe from somebody with lots of spare change, robbers. Back to the original issue - the urgent care representative told me "the office manager will call you later," even when I requested to communicate via email, not by phone. They do not give a single damn about their customers it seems. Go ahead, have a good laugh at my expense, and post some glowing reviews to balance out your review average. But I object to most of these absurd medical bills you gave me.

They discharged me as a patient because I got fed up from not bring listened to and lost my cool…read morewith their immature and petty office manager in the middle of trying to find out about a potentially serious medical condition. There was no continuation of care plan or anything. The office manager also tried to disable my MyChart access because she was mad that I keep sending messages to try to CONTINUE MY CARE which is completely against policy and their admin team even stated that that was retailiation and shows exactly what type of swamp scum people they hire here. I was a patient for 10 years by the way.

Treated with respect and concern, The staff and physician were respectful and knowledgeable. They…read morewere proactive in other services and referred me to other services as needed.

Clean. Easily accessible. While not 24 hours sufficient enough to accommodate most schedules…read more Track, pool and sauna inside. Regularly scheduled classes as well. Great alternative to other well know purple and gold gyms in the area but at a cost.

I must say, I was highly impressed with the efficiency of this office. I fell violently ill…read moreThought it was the flu. The Doctor nurses were nice & thorough but rushed. Front desk reception were devoid of emotion. Not the best front line of representation. They may as well had been robots. Once in a observation room, I received Really good/professional service. Turns out... I came down w/ food poisoning (at least that was the diagnosis). I was impressed w/ all the steps taken: 1) Blood Pressure 2) Temperature 3) Urine Sample 4) Blood work (panels). I would definitely return should something happen when I'm in town again.