This place has always been convenient especially because I have a chronic illness and need refills…read moreoften and I don't have a physician. The doctor I saw last time was so very helpful. I can't remember his name. This was my first time at this center usually I will go to the west portal or San Bruno sites that are amazing too. Anyway every time I go to my friends house I end up needing emergency care do to allergen triggers. I wanted to be proactive and prevent it. The doctor couldn't do want I thought I needed.!But he discussed with me what i could do. His suggestion worked! I was finally able to enjoy my time at my friends house without any complications due to my chronic condition. It was amazing. And why I'm taking time to write a review is because as if that wasn't helpful enough.... He sent in a refill as well. Thank you so very much!!!! Before it was getting to be like I shouldn't bother taking a vacation if I couldn't enjoy it anyway. I was able to enjoy it, recharge and get ready to go back to work recharged. It was everything!

Pros and cons of this place…read more Pros- feels clean in the waiting area and in exam rooms Staff is friendly They did help me with my issue Cons I had to wait 45 min despite make an appointment over 5 hours prior. They let a woman with the same cold as me in an exam room before me and she was booked an hour after me! I'm surprised there isn't a better dress code. Staff was wearing personal hoodies over scrubs with various brand names and loose sleeves. I think it would be more professional and hygienic if they were provided uniform jackets or fitted long sleeves to wear under their scrubs. It made me feel like teenagers were working on me ...

Eeesh... So sad to have to downgrade their review. Came in at 9am on a Wednesday and still not…read morecalled back for a simple mask fitting an hour later. Not very friendly people this time around. I really wish they could talk their employees into smiling and eye contact once in a blue moon! Came back the next day at 3:45ish and a little bit more friendly today. Got everything done quickly that time thankfully. I guess next time I just need to tell them if I'm in a hurry or not so I can gauge whether or not I will have enough time. I just had to go to work...

I am very disappointed with the care my father received from Dr. J. Ramesh. During the visit, she…read moredemonstrated a lack of empathy and respect toward both my father and his concerns. Her facial expressions and overall demeanor made it clear that she was not taking his situation seriously. My father came in to be evaluated for health issues that may be related to his work, as he is regularly exposed to chemicals in his role as a sanitation worker. Given the nature of his concerns, we expected a higher level of professionalism, attentiveness, and compassion. Unfortunately, the experience did not meet those expectations. It is concerning to encounter this level of disregard in a healthcare setting.

Wonderful staff very clean rooms and made us feel like home took great care of my dad thank youread more

I've been coming to SSF clinic for a few months now. Making appointments is quick and they'll try…read moreto accommodate your schedule as best as they can. There was this one time I called last minute for a physical exam for my CNA program. The lady helped squeezed me in for an appointment right before my turn in date. My most recent visit was another physical into my LVN program and they were booked until the next month. I told them I needed the physical sooner and the guy was so helpful he told me of a cancellation and asked if I wanted it, which I did! The waits can take from 10-15 minutes which isn't too bad considering how packed and busy they are most of the time. The staff are all very nice and friendly. The nurses took their time when they saw me and never rushed my visits. They paid attention to my concerns and explained certain conditions and medications to me. The male LVN that helped drew my blood for my physical was very nice and talked me through the process so I knew what he was doing the whole time while educating me about drawing blood and LVN related stuff. Nurse practitioner Kelava was also very nice! I've seen her twice and she was super friendly and knowledgeable. On two occasions, I came in with some health issue and she diagnosed me and prescribed me meds which help me a lot. Very great team of healthcare professionals :)

Staff from the front desk to the healthcare providers (Armando and Michelle) were all kind and…read moreknowledgeable. There may have been a slight wait but at least they aren't rushing you out the door because most places would. They take their time to listen to your needs and communicate well such as giving options and respecting your decision and opinion with care.

I was helped by a PA-C named Annabelle and she was wonderful. The staff at the front desk were…read morewonderful and it took me about an hour to get seen. The physicians assistant was super nice and the medical assistant that did my vitals was also very nice. It was clean and quick and because they knew I was paying out-of-pocket, they didn't want to run any unnecessary test and I just paid the flat rate of $250. I would definitely go back there again.

I had to take my toddler to the emergency room and, as any parent would be, I was extremely worried…read moreand anxious. Dr. Tetwiler was absolutely wonderful. He treated us with so much patience and kindness from the moment he walked in. He took the time to really listen to my concerns, answered all of my questions thoroughly, and never made me feel rushed. What I appreciated most was how calmly and clearly he explained everything to me. He provided a lot of helpful information that put my mind at ease and helped me better understand what was going on with my child. As a worried mom, that meant the world to me. It's rare to find a doctor who combines professionalism with such genuine compassion. Dr. Tetwiler truly made a stressful situation much easier for both my toddler and me. I'm incredibly grateful for the care we received and would highly recommend him.

I am writing to express my concern regarding my experience with the Bariatric Surgery Program at…read moreKaiser Permanente South. I have called the office approximately six times and spoke with a scheduler named Catalina. During these interactions, I found her demeanor to be rude and unprofessional. Initially, she scheduled me for an appointment, then later called to reschedule it. I clearly informed her that I was unable to attend the new appointment date. Despite this, she scheduled the appointment anyway, without my consent, which resulted in a missed appointment on my record. When I called the office again to address this issue, I was informed that the next available appointment with Ms. O'Brien is not until March. This situation is extremely frustrating, as the missed appointment was not due to my actions or lack of communication, but rather a scheduling change made without my permission. I am disappointed by the lack of respect for my time and the poor communication I experienced.

I spent several days in this hospital. The entire staff treated me well. Today I will be moved to a…read morenursing & rehab center. I am grateful to all of the nurses and other staff members who took such good care of me. Highly recommended.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

Dr. Lai is a very caring physician. I have had him as a family doctor for a decade, and meet with…read morehim for at least once or twice annually.

Saw Dr Lai once. He is fine, but his office practice is poor. You must call and hold for 10…read moreminutes. No email allowed. The office staff seem way overworked and things often do not occur on a timely basis. I cannot work with this arrangement for my Primary care doctor, so I am moving on.

Dr Hwang did my upper blepharoplasty and he was wonderful!!!!! I am very happy he was recommended…read moreto me and i will tell as many folks as i can to go to him!!!!

He is an ok doctor. Its very apparent he doesn't prioritize patient care first. The way he measures…read morestress is based on three things: do you have a job, can you buy food and do you have a roof over your head. He seems to stick to those metrics alone. He seems unaware of sub factors like stress at work, ability to pay bills or actual housing situation. All other factors seem to be disregarded all together. Furthermore; having to write an evaluation or doctors note seems to be an inconvenience to him, also including irrelevant opinions based on how he feels unrelated to medical evaluation. He may be a good doctor for some but i encourage anyone to look elsewhere if they don't feel Dr. Hwang has their best medical interests in mind. I will cross post this to another review site as I fell it is important.

For about 3 weeks I have been trying to reach a staff member at NEMS for an appointment - but no…read moresuch luck!!! This speaks to the type of care they show patients who need help. So I called the 800 and 650 numbers for HPSM and the lady was extremely helpful. She put me on hold and after a few mins assured me that someone from NEMS will call at 2pm to schedule an appointment! It's 3:46pm PST and I have not received ANY call from NEMS. No text, no call.... Nada. Zero! God help those who get assigned to NEMS. Better go to urgent care! You're not going to get any help at NEMS if you have any health concern.

While the doctor and her assistant were excellent and provided great care, my experience at…read morecheck-in was unfortunately very negative. The front desk receptionists were rude and unwelcoming. They spoke among themselves in another language while making facial expressions that felt disrespectful, which created an uncomfortable environment. This behavior significantly impacted my experience before I even saw the provider. I also wanted to ask whether there is a reason translators are not available for non-English-speaking patients. Clear communication is essential in a healthcare setting, and this seems like an important area that could be improved to better support patients. This is something that truly needs to be addressed, as the mood of the visit is already affected at check-in. I hope this feedback can be used to improve customer service and ensure a more respectful, inclusive experience for all patients.

I received a mysterious bill today for $270 and I'm not sure what it was for. I went to this…read morelocation 2 weeks ago for swollen eye. Schedule for appointment at 9:30 and arrived on time. I sat and wait for 30 mins before I saw anyone. The staff was moving at snail pace and look like they had no care in the world. While waiting I was forced to hear about what they did over the weekend and other gossip in the office. I finally saw a nurse practitioner for less than 5 mins who did not do anything and said that I should go to the ER instead of urgent care. As a former health care worker and someone who has worked in urgent care I didn't think my swollen eye was life threatening and just need antibiotic which was what ED doctor ended up prescribing. Coming here was a complete waste of my time. I DO NOT Recommend this location at all. There was zero empathy and urgency in care.

I visited in person on Monday. The doctor or nurse practitioner, I don't recall her status, said my…read moresymptoms were chronic, so I didn't qualify to see urgent care. She was very hesitant in suggesting a test kit for the symptoms I was telling her about, so much so that I myself thought it would be a bad idea. Okay, fine, 4/5 stars so far, valid explanation for why I would be denied service, and then she reimbursed my $50 copay. Okay, so far nothing worth crying about. She suggested me to reach out to my primary care doctor at the end of the conversation. I then spent the following hours of my day getting over the counter meds for my symptoms. I also reached out to my primary care doctor, who just so happens to be on vacation for a few more days. Long story short, 3 days later the OTC meds did not work, and my symptoms are getting worse. I called in for another visit today, hoping that explaining my worsening symptoms would lead me to get prescribed something that could help me. I couldn't even get past the registration segment. The online form was stuck on the insurance verification screen, and I tried filling it out on both my laptop and phone, but to no avail. I called them and left them a voicemail, and I have yet to receive a call back. By this time, my online appointment I had scheduled was 45 minutes over due. I didn't bother visiting again in person today because I have other obligations to tend to, which is why I opted to visit through telehealth. Result of all my efforts? Worsening symptoms that have still not yet been addressed. 3/5 because the people at the front desk were somewhat nice to me and because I got refunded the $50 copay for my initial in person visit. Otherwise it would have been a 1/5.