Very nice caring & staff and very quick to book you any appointment for you ! very nice customer…read moreservice & a very clean & high maintained front office !

Pros and cons of this place…read more Pros- feels clean in the waiting area and in exam rooms Staff is friendly They did help me with my issue Cons I had to wait 45 min despite make an appointment over 5 hours prior. They let a woman with the same cold as me in an exam room before me and she was booked an hour after me! I'm surprised there isn't a better dress code. Staff was wearing personal hoodies over scrubs with various brand names and loose sleeves. I think it would be more professional and hygienic if they were provided uniform jackets or fitted long sleeves to wear under their scrubs. It made me feel like teenagers were working on me ...

I'd like to commend Celeste, service with a smile from checking me in and drawing my blood, I hope…read morethe manager sees this message and consider giving Celeste a pay bump well deserved

We arrived Friday afternoon for a drug test and was told there was a 4 hour wait and that we could…read morecome back tomorrow, they open at 10am. July 25, 2026 We arrived Saturday morning, a little before 10am. There was a line of 10 people ahead of us. 10am came and went. No one opened the clinic! A doctor showed up to work, but no one was there to let her in!! What kind of clinic is this? We left at 1020am and the clinic still hadn't opened!!

Wonderful staff very clean rooms and made us feel like home took great care of my dad thank youread more

I've been coming to SSF clinic for a few months now. Making appointments is quick and they'll try…read moreto accommodate your schedule as best as they can. There was this one time I called last minute for a physical exam for my CNA program. The lady helped squeezed me in for an appointment right before my turn in date. My most recent visit was another physical into my LVN program and they were booked until the next month. I told them I needed the physical sooner and the guy was so helpful he told me of a cancellation and asked if I wanted it, which I did! The waits can take from 10-15 minutes which isn't too bad considering how packed and busy they are most of the time. The staff are all very nice and friendly. The nurses took their time when they saw me and never rushed my visits. They paid attention to my concerns and explained certain conditions and medications to me. The male LVN that helped drew my blood for my physical was very nice and talked me through the process so I knew what he was doing the whole time while educating me about drawing blood and LVN related stuff. Nurse practitioner Kelava was also very nice! I've seen her twice and she was super friendly and knowledgeable. On two occasions, I came in with some health issue and she diagnosed me and prescribed me meds which help me a lot. Very great team of healthcare professionals :)

Staff from the front desk to the healthcare providers (Armando and Michelle) were all kind and…read moreknowledgeable. There may have been a slight wait but at least they aren't rushing you out the door because most places would. They take their time to listen to your needs and communicate well such as giving options and respecting your decision and opinion with care.

I went to the Urgent Care for 2nd degree burns on my leg, I filled my paperwork out in advance. so…read moreI didn't have to arrive early as instructed. I was the only patient and there were 5 employees sitting around talking about nothing work related. My issue is they were not busy. I was not treated with Urgency and had to sit there and listen to them say I was rude for asking them why when someone else walked in I wasn't seen 1st. I was told I could just sit and wait till my appointment time even though we're not busy at all. I find this treatment to be unprofessional and for them to call me rude for pointing out I was in a lot of . Just sit and wait while all us employees, 5 of them talked about personal stuff. I'll never go there again. this is not the attitude I want from anyone that treats me

I had to take my toddler to the emergency room and, as any parent would be, I was extremely worried…read moreand anxious. Dr. Tetwiler was absolutely wonderful. He treated us with so much patience and kindness from the moment he walked in. He took the time to really listen to my concerns, answered all of my questions thoroughly, and never made me feel rushed. What I appreciated most was how calmly and clearly he explained everything to me. He provided a lot of helpful information that put my mind at ease and helped me better understand what was going on with my child. As a worried mom, that meant the world to me. It's rare to find a doctor who combines professionalism with such genuine compassion. Dr. Tetwiler truly made a stressful situation much easier for both my toddler and me. I'm incredibly grateful for the care we received and would highly recommend him.

Would leave no stars if possible. Goal was to get a copy of my daughter's medical records. The…read moreonly way to do this is to call medical records. I have a medical release form from another doctors office (outside of Kaiser) and all I needed to know was where to send it. Medical records has 57 calls ahead of me, so I called Guest services. I just needed an email or fax or address to send the form. Guest Services said "we don't have this information". So I called Medical records back and 4 hours and 47 minutes later I was told that the best thing was for Kaiser to send the pages to my email, and for me to forward to the doctor who needed them. I begged and pleased for them to send them directly to the doctor - and they refused. They sent to them to my email. The file is so big I cannot open it. I am trying to find the time to call medical records back and start all over. Not having the records is delaying her care. Kaiser is like a third world country. I highly encourage you to not chose Kaiser if you have the option. Worst medical care system I have ever been involved with. Everything takes forever. Every office is an island that knows nothing about how the other offices work. There are kind nurses and some competent doctors here, but the corporation that is Kaiser is engineered to squeeze every last penny out of the system - which ask the customer to bear the inconvenience. Run fast away from them! - Oh, and to Lynn from Kaiser who responded to my original post. I reached out to you at the contact you provided. Big surprise I never heard back from you.

A long overdue review. I will need to make it short, but would like to praise Peninsula Hospital…read morefor the very attentive care I received in 2011 for a major surgery. Fast forward to 2022 when I came down with covid - I had a horrendous experience in the emergency room - I could hear staff chatting away as though they were junior high kids at a party in another room. The ER doctor at that time told me I had "severe covid" and needed medication - a medication that had been understood would destroy a person's kidneys in a short amount of time. I refused the medication. I could mention many other concerning things about my treatment in the emergency room that night, but honestly, this review would end up being much too long. The good news is when I was admitted to a room on the 4th floor it was a different staff and they were great. I asked the doctor who came to see me if I had "severe" covid (as the emergency room doc said) and she said, "no, it's mild, but you are dehydrated and your electrolytes are off." Wow, how could one doctor say "It's severe and you need to have medication" (that will cause harm to my kidneys) and the other have a completely different diagnosis? The 4th floor staff took good care of me the remaining days I was there. Then in 2023, I ended up needing emergency room care again, and an xray tech walked in and said he needed a scan of my heart; I reminded him that due to my health situation (from a previous diagnosis) recommends for me to be careful about having too many xrays, and he said in a gruff tone, "Well, I need to do this anyway," and acted like he could care less. It is my understanding that all over our country, the best nurses and medical staff left their jobs because they knew the vaccines were not fully tested and they were being required to get the covid vaccine in order to keep their jobs. It seems the smart ones left and, unfortuantely, I get the impression that they've had to hire less-than-competent staff since then. I'm hope there have been some improvements to staff and training since 2022 and 2023.

Disappointed again. I called about pain in n my calf and foot with black and blues on my feet…read moreworried it's heart related. I emailed dr reddy and got the run around in email finally they called today I missed the call. I called back and I'm on hold now 35 minutes. How can health care be this bad?

Dr. Lai is a very caring physician. I have had him as a family doctor for a decade, and meet with…read morehim for at least once or twice annually.

Saw Dr Lai once. He is fine, but his office practice is poor. You must call and hold for 10…read moreminutes. No email allowed. The office staff seem way overworked and things often do not occur on a timely basis. I cannot work with this arrangement for my Primary care doctor, so I am moving on.

I've been going to Dr. Hwang for about three years now. I have to say he is the best Internest I…read morehave ever had. He is kind and empathetic and immediately puts you at ease. You can usually get a pretty fast appointment. He also gives you as much time as you need. He's one of the few physicians I've encountered who's not an a clock. He's also incredibly conscientious and attentive. I had some anomolous blood test results a year ago. The cause was not immediately apparent. But he worked through the differential diagnoses and referred me to an world-class hematologist, who concluded that the anomolies were benign. Huge relief. When he makes referrals, the docs are invariably tops in their fields. And best of all, he responds to email. Heaven! His office staff is generally attentive and efficient. They are on a very good EMR system that has an excellent patient interface (myhealthonline). But it still has limitations in terms of sharing records with other providers, referrals to out-of-network docs, etc. Where that happens, you're back to faxing things back and forth which drives me crazy. Who has a fax machine anymore? It's like asking patients to use carbon paper and white-out. Net net, Hwang is tops. I'm frankly surprised he's still taking new patients. I'd have assumed he'd be full up by now.

Horrible experience. He was not personable and his attitude is not one of a doctor that you would…read morewant. Would not go back to him.

The main issues of staff is lack of quick and efficient problem solving skill, and this is probably…read morenot in their trainings or not a quality valued by the organization. My personal story is unwillingly rescheduled appointment because they don't have enough time for me. They are unable to offer makeup options like squeezing me in asap because it is their fault to reschedule me. Instead, all they can do is put me in the regular queue. The attitude I get is "sorry, but I only care about our schedules and getting off work on time". And I had always experienced last minute cancellation due to their chaotic management. I can see that they want to grow big but if they really want to be competitive and being viewed as professionals, they need to be truly helpful and flexible for patients' needs.

For about 3 weeks I have been trying to reach a staff member at NEMS for an appointment - but no…read moresuch luck!!! This speaks to the type of care they show patients who need help. So I called the 800 and 650 numbers for HPSM and the lady was extremely helpful. She put me on hold and after a few mins assured me that someone from NEMS will call at 2pm to schedule an appointment! It's 3:46pm PST and I have not received ANY call from NEMS. No text, no call.... Nada. Zero! God help those who get assigned to NEMS. Better go to urgent care! You're not going to get any help at NEMS if you have any health concern.

I've been to UCSF Health-GoHealth Urgent Care in Glen Park a few times, with my last visit being…read moreabout two years ago. Everyone was kind back then, although the nurse practitioner I saw at the time was a little nonchalant and didn't have much of a bedside manner. However, she still got the job done. Yesterday, I had to return after my face suddenly became very swollen, and my son took me in. This time I was treated by Gary Smith and whether he's a doctor or nurse practitioner doesn't matter to me -- he was WONDERFUL! He examined me, made me feel completely comfortable, and was so funny and personable that for a moment I actually forgot about the pain and discomfort I was in. He prescribed medication for me, explained what I needed, and had a 100% better bedside manner. What a difference it makes when a medical provider can make you feel at ease when you're already scared and not feeling well! If you're really sick and need urgent care, I definitely recommend this location -- and pray that Gary Smith is there to treat you! Thank you for making an unpleasant situation so much easier. My only complaint has nothing to do with the care I received. I really wish they would fix the phone situation. The number listed on their website, (415) 964-4866, only leads to an automated system, and I could not get an actual person at the Glen Park location to answer. That was honestly the only annoying and frustrating part of the experience. It would be extremely helpful for patients to have a way to speak directly with someone at the location when needed. Other than that, excellent experience and excellent care!

I received a routine tetanus booster injection…read more During my visit, the provider, walked through a partial disclosure checklist, warning me about local reactions like a sore arm. However, the provider completely omitted any warning regarding post-vaccine headaches. A headache is a widely recognized, common side effect of the tetanus vaccine. Because I was given no warning, I was completely blindsided when a severe headache and associated inflammatory spike hit me a few hours later. This sudden physical stress violently triggered a flare-up of my pre-existing migrainous vertigo (which is managed under my primary care network at Sutter Health). Had the provider given a complete and standard warning about the risk of a post-vaccine headache, I would have been able to proactively prepare, manage my schedule, and take my rescue medications before my neurological system reached a crisis point. Leaving out a standard, common side effect during a vaccine consultation represents a significant breakdown in routine patient communication and informed consent. I requested that this matter be reviewed by management to ensure that providers are delivering complete side-effect disclosures to all patients - but have yet to hear back. DO NOT RECOMMEND.