Convenient location off of El Camino and located in a small plaza. Walked in around 10:30 am and…read morethere was a bit of a line. They have a tv with all of the people ahead of you. I didn't Know until getting there that you can sign up via online so that's good for next time. Service wise everyone was pretty nice and everything went well. Hopefully, won't need to go back but will come back to this location.

Pros and cons of this place…read more Pros- feels clean in the waiting area and in exam rooms Staff is friendly They did help me with my issue Cons I had to wait 45 min despite make an appointment over 5 hours prior. They let a woman with the same cold as me in an exam room before me and she was booked an hour after me! I'm surprised there isn't a better dress code. Staff was wearing personal hoodies over scrubs with various brand names and loose sleeves. I think it would be more professional and hygienic if they were provided uniform jackets or fitted long sleeves to wear under their scrubs. It made me feel like teenagers were working on me ...

I'd like to commend Celeste, service with a smile from checking me in and drawing my blood, I hope…read morethe manager sees this message and consider giving Celeste a pay bump well deserved

We arrived Friday afternoon for a drug test and was told there was a 4 hour wait and that we could…read morecome back tomorrow, they open at 10am. July 25, 2026 We arrived Saturday morning, a little before 10am. There was a line of 10 people ahead of us. 10am came and went. No one opened the clinic! A doctor showed up to work, but no one was there to let her in!! What kind of clinic is this? We left at 1020am and the clinic still hadn't opened!!

I've been coming to SSF clinic for a few months now. Making appointments is quick and they'll try…read moreto accommodate your schedule as best as they can. There was this one time I called last minute for a physical exam for my CNA program. The lady helped squeezed me in for an appointment right before my turn in date. My most recent visit was another physical into my LVN program and they were booked until the next month. I told them I needed the physical sooner and the guy was so helpful he told me of a cancellation and asked if I wanted it, which I did! The waits can take from 10-15 minutes which isn't too bad considering how packed and busy they are most of the time. The staff are all very nice and friendly. The nurses took their time when they saw me and never rushed my visits. They paid attention to my concerns and explained certain conditions and medications to me. The male LVN that helped drew my blood for my physical was very nice and talked me through the process so I knew what he was doing the whole time while educating me about drawing blood and LVN related stuff. Nurse practitioner Kelava was also very nice! I've seen her twice and she was super friendly and knowledgeable. On two occasions, I came in with some health issue and she diagnosed me and prescribed me meds which help me a lot. Very great team of healthcare professionals :)

Wonderful staff very clean rooms and made us feel like home took great care of my dad thank youread more

Staff from the front desk to the healthcare providers (Armando and Michelle) were all kind and…read moreknowledgeable. There may have been a slight wait but at least they aren't rushing you out the door because most places would. They take their time to listen to your needs and communicate well such as giving options and respecting your decision and opinion with care.

I used to go here... even as recent as a month ago. Today really upset me though. I fell on some…read moreglass at Bart. I came in at 7pm as a walk in since I fell at 6:45. Front desk girl said they are all booked up and lab work for a bloody infection wouldn't come back same day anyways.... But you should go to the Er. I came in with chunks of skin and blood and as she turned me away, she didn't even offer my bloody hand a bandaid. She's the gatekeeper to be seen and at the hospital everyone agreed with me that it was kind of messed up they turned me away. I guess walk ins really aren't welcome... especially if you are an active bleeder. Thank you Seton for taking care of me after this place turned me away.

I had to take my toddler to the emergency room and, as any parent would be, I was extremely worried…read moreand anxious. Dr. Tetwiler was absolutely wonderful. He treated us with so much patience and kindness from the moment he walked in. He took the time to really listen to my concerns, answered all of my questions thoroughly, and never made me feel rushed. What I appreciated most was how calmly and clearly he explained everything to me. He provided a lot of helpful information that put my mind at ease and helped me better understand what was going on with my child. As a worried mom, that meant the world to me. It's rare to find a doctor who combines professionalism with such genuine compassion. Dr. Tetwiler truly made a stressful situation much easier for both my toddler and me. I'm incredibly grateful for the care we received and would highly recommend him.

If i can give 0 stars I would. Horrible experience with the front desk lady. I went to the after…read morehours Clinic on the third floor right when they opened today @10AM for walk in- urgent care help. The hispanic lady with the glasses clearly didn't want to do anything to help she asked me what i was here for clearly stated i need a minor abscess drained "she says we cant do that here need to go to the ER for that." While waiting to find a better solution-somebody else comes in without an appointment (COMPLETELY OBVIOUS) right after me and she's able to set an appointment for care same day and told her to come back at 1:15PM. Not only that i saw her giggling, laughing, belittling then turn around her name badge- acting like j couldn't hear what they were saying. Not only did she not give me a solution that did not involve emergency room i.e. book me for an urgent care appointment elsewhere- this location was not even busy. Lazy staff. Low quality of care.

A long overdue review. I will need to make it short, but would like to praise Peninsula Hospital…read morefor the very attentive care I received in 2011 for a major surgery. Fast forward to 2022 when I came down with covid - I had a horrendous experience in the emergency room - I could hear staff chatting away as though they were junior high kids at a party in another room. The ER doctor at that time told me I had "severe covid" and needed medication - a medication that had been understood would destroy a person's kidneys in a short amount of time. I refused the medication. I could mention many other concerning things about my treatment in the emergency room that night, but honestly, this review would end up being much too long. The good news is when I was admitted to a room on the 4th floor it was a different staff and they were great. I asked the doctor who came to see me if I had "severe" covid (as the emergency room doc said) and she said, "no, it's mild, but you are dehydrated and your electrolytes are off." Wow, how could one doctor say "It's severe and you need to have medication" (that will cause harm to my kidneys) and the other have a completely different diagnosis? The 4th floor staff took good care of me the remaining days I was there. Then in 2023, I ended up needing emergency room care again, and an xray tech walked in and said he needed a scan of my heart; I reminded him that due to my health situation (from a previous diagnosis) recommends for me to be careful about having too many xrays, and he said in a gruff tone, "Well, I need to do this anyway," and acted like he could care less. It is my understanding that all over our country, the best nurses and medical staff left their jobs because they knew the vaccines were not fully tested and they were being required to get the covid vaccine in order to keep their jobs. It seems the smart ones left and, unfortuantely, I get the impression that they've had to hire less-than-competent staff since then. I'm hope there have been some improvements to staff and training since 2022 and 2023.

Disappointed again. I called about pain in n my calf and foot with black and blues on my feet…read moreworried it's heart related. I emailed dr reddy and got the run around in email finally they called today I missed the call. I called back and I'm on hold now 35 minutes. How can health care be this bad?

Dr. Lai is a very caring physician. I have had him as a family doctor for a decade, and meet with…read morehim for at least once or twice annually.

Saw Dr Lai once. He is fine, but his office practice is poor. You must call and hold for 10…read moreminutes. No email allowed. The office staff seem way overworked and things often do not occur on a timely basis. I cannot work with this arrangement for my Primary care doctor, so I am moving on.

I've been going to Dr. Hwang for about three years now. I have to say he is the best Internest I…read morehave ever had. He is kind and empathetic and immediately puts you at ease. You can usually get a pretty fast appointment. He also gives you as much time as you need. He's one of the few physicians I've encountered who's not an a clock. He's also incredibly conscientious and attentive. I had some anomolous blood test results a year ago. The cause was not immediately apparent. But he worked through the differential diagnoses and referred me to an world-class hematologist, who concluded that the anomolies were benign. Huge relief. When he makes referrals, the docs are invariably tops in their fields. And best of all, he responds to email. Heaven! His office staff is generally attentive and efficient. They are on a very good EMR system that has an excellent patient interface (myhealthonline). But it still has limitations in terms of sharing records with other providers, referrals to out-of-network docs, etc. Where that happens, you're back to faxing things back and forth which drives me crazy. Who has a fax machine anymore? It's like asking patients to use carbon paper and white-out. Net net, Hwang is tops. I'm frankly surprised he's still taking new patients. I'd have assumed he'd be full up by now.

Horrible experience. He was not personable and his attitude is not one of a doctor that you would…read morewant. Would not go back to him.

The main issues of staff is lack of quick and efficient problem solving skill, and this is probably…read morenot in their trainings or not a quality valued by the organization. My personal story is unwillingly rescheduled appointment because they don't have enough time for me. They are unable to offer makeup options like squeezing me in asap because it is their fault to reschedule me. Instead, all they can do is put me in the regular queue. The attitude I get is "sorry, but I only care about our schedules and getting off work on time". And I had always experienced last minute cancellation due to their chaotic management. I can see that they want to grow big but if they really want to be competitive and being viewed as professionals, they need to be truly helpful and flexible for patients' needs.

For about 3 weeks I have been trying to reach a staff member at NEMS for an appointment - but no…read moresuch luck!!! This speaks to the type of care they show patients who need help. So I called the 800 and 650 numbers for HPSM and the lady was extremely helpful. She put me on hold and after a few mins assured me that someone from NEMS will call at 2pm to schedule an appointment! It's 3:46pm PST and I have not received ANY call from NEMS. No text, no call.... Nada. Zero! God help those who get assigned to NEMS. Better go to urgent care! You're not going to get any help at NEMS if you have any health concern.

There is a Physical Therapist here " Kathy" who even said herself she is & may have sounded…read morearrogant the way she spoke to me at a couple of my visits with her! I was floored she would talk to patients with other therapists & their patients the way she does as they do exercises near by.... She is not compassionate at her job with patients that are in pain having exercises forced on them like me saying aggressively"come on" loudly! Once I waited at the outside area before coming in & she rudely said " why you sitting there, you know to knock"! I had knocked but it sounded like she was on a call! She is not warm, friendly or kind towards her patients! I called to make a formal complaint on her & asked them to call me so in detail I could say how this miserable, bitter this woman is to patients but no one ever called me like her direct Supervisor. One call I did receive or email stated "thank you for reaching us" etc nothing else no one followed up. I do not know how this Physical Therapist has been doing what she does for many, many years of how she even bragged about herself! What a joke, I feel sorry for all the patients she treats like myself & I'm sure no one knows about it since her immediate Supervisor never contacted me! By the way, only reason I went back to her is because I was a Workers Compensation patient & I really did need to complete my visits with her & by the time I changed to a new Physical Therapist it was probably too late to book full appointments that were later in months! Do not go to this woman "Kathy" as she treats her patients like crap!!! BEWARE!!!!!

I used to like going here but bc the doctor at this facility wasn't the best. But gals here in…read morepharmacy were great. They always get my meds pretty fast. Everyoe here were OK but I think almost all the charmers are gone now. This location is good if u don't want to go far or the hospital, where it's always busy.