Pros and cons of this place…read more Pros- feels clean in the waiting area and in exam rooms Staff is friendly They did help me with my issue Cons I had to wait 45 min despite make an appointment over 5 hours prior. They let a woman with the same cold as me in an exam room before me and she was booked an hour after me! I'm surprised there isn't a better dress code. Staff was wearing personal hoodies over scrubs with various brand names and loose sleeves. I think it would be more professional and hygienic if they were provided uniform jackets or fitted long sleeves to wear under their scrubs. It made me feel like teenagers were working on me ...

Making an appointment isn't reliable. I did it online and and an error came up, so was unable to…read morecomplete the action, so had to walk-in with 5 people ahead of me when the place was closing in an hour.

We arrived Friday afternoon for a drug test and was told there was a 4 hour wait and that we could…read morecome back tomorrow, they open at 10am. July 25, 2026 We arrived Saturday morning, a little before 10am. There was a line of 10 people ahead of us. 10am came and went. No one opened the clinic! A doctor showed up to work, but no one was there to let her in!! What kind of clinic is this? We left at 1020am and the clinic still hadn't opened!!

The lady over the phone didn't provide me with the correct doctor name. I was able to get her name…read morewhen I went back to the clinic. Michele D. Borgeson, MD. I still feel the same about this unethical "doctor"

Wonderful staff very clean rooms and made us feel like home took great care of my dad thank youread more

I've been coming to SSF clinic for a few months now. Making appointments is quick and they'll try…read moreto accommodate your schedule as best as they can. There was this one time I called last minute for a physical exam for my CNA program. The lady helped squeezed me in for an appointment right before my turn in date. My most recent visit was another physical into my LVN program and they were booked until the next month. I told them I needed the physical sooner and the guy was so helpful he told me of a cancellation and asked if I wanted it, which I did! The waits can take from 10-15 minutes which isn't too bad considering how packed and busy they are most of the time. The staff are all very nice and friendly. The nurses took their time when they saw me and never rushed my visits. They paid attention to my concerns and explained certain conditions and medications to me. The male LVN that helped drew my blood for my physical was very nice and talked me through the process so I knew what he was doing the whole time while educating me about drawing blood and LVN related stuff. Nurse practitioner Kelava was also very nice! I've seen her twice and she was super friendly and knowledgeable. On two occasions, I came in with some health issue and she diagnosed me and prescribed me meds which help me a lot. Very great team of healthcare professionals :)

Staff from the front desk to the healthcare providers (Armando and Michelle) were all kind and…read moreknowledgeable. There may have been a slight wait but at least they aren't rushing you out the door because most places would. They take their time to listen to your needs and communicate well such as giving options and respecting your decision and opinion with care.

I went to the Urgent Care for 2nd degree burns on my leg, I filled my paperwork out in advance. so…read moreI didn't have to arrive early as instructed. I was the only patient and there were 5 employees sitting around talking about nothing work related. My issue is they were not busy. I was not treated with Urgency and had to sit there and listen to them say I was rude for asking them why when someone else walked in I wasn't seen 1st. I was told I could just sit and wait till my appointment time even though we're not busy at all. I find this treatment to be unprofessional and for them to call me rude for pointing out I was in a lot of . Just sit and wait while all us employees, 5 of them talked about personal stuff. I'll never go there again. this is not the attitude I want from anyone that treats me

I had to take my toddler to the emergency room and, as any parent would be, I was extremely worried…read moreand anxious. Dr. Tetwiler was absolutely wonderful. He treated us with so much patience and kindness from the moment he walked in. He took the time to really listen to my concerns, answered all of my questions thoroughly, and never made me feel rushed. What I appreciated most was how calmly and clearly he explained everything to me. He provided a lot of helpful information that put my mind at ease and helped me better understand what was going on with my child. As a worried mom, that meant the world to me. It's rare to find a doctor who combines professionalism with such genuine compassion. Dr. Tetwiler truly made a stressful situation much easier for both my toddler and me. I'm incredibly grateful for the care we received and would highly recommend him.

If i can give 0 stars I would. Horrible experience with the front desk lady. I went to the after…read morehours Clinic on the third floor right when they opened today @10AM for walk in- urgent care help. The hispanic lady with the glasses clearly didn't want to do anything to help she asked me what i was here for clearly stated i need a minor abscess drained "she says we cant do that here need to go to the ER for that." While waiting to find a better solution-somebody else comes in without an appointment (COMPLETELY OBVIOUS) right after me and she's able to set an appointment for care same day and told her to come back at 1:15PM. Not only that i saw her giggling, laughing, belittling then turn around her name badge- acting like j couldn't hear what they were saying. Not only did she not give me a solution that did not involve emergency room i.e. book me for an urgent care appointment elsewhere- this location was not even busy. Lazy staff. Low quality of care.

A long overdue review. I will need to make it short, but would like to praise Peninsula Hospital…read morefor the very attentive care I received in 2011 for a major surgery. Fast forward to 2022 when I came down with covid - I had a horrendous experience in the emergency room - I could hear staff chatting away as though they were junior high kids at a party in another room. The ER doctor at that time told me I had "severe covid" and needed medication - a medication that had been understood would destroy a person's kidneys in a short amount of time. I refused the medication. I could mention many other concerning things about my treatment in the emergency room that night, but honestly, this review would end up being much too long. The good news is when I was admitted to a room on the 4th floor it was a different staff and they were great. I asked the doctor who came to see me if I had "severe" covid (as the emergency room doc said) and she said, "no, it's mild, but you are dehydrated and your electrolytes are off." Wow, how could one doctor say "It's severe and you need to have medication" (that will cause harm to my kidneys) and the other have a completely different diagnosis? The 4th floor staff took good care of me the remaining days I was there. Then in 2023, I ended up needing emergency room care again, and an xray tech walked in and said he needed a scan of my heart; I reminded him that due to my health situation (from a previous diagnosis) recommends for me to be careful about having too many xrays, and he said in a gruff tone, "Well, I need to do this anyway," and acted like he could care less. It is my understanding that all over our country, the best nurses and medical staff left their jobs because they knew the vaccines were not fully tested and they were being required to get the covid vaccine in order to keep their jobs. It seems the smart ones left and, unfortuantely, I get the impression that they've had to hire less-than-competent staff since then. I'm hope there have been some improvements to staff and training since 2022 and 2023.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

Dr. Lai is a very caring physician. I have had him as a family doctor for a decade, and meet with…read morehim for at least once or twice annually.

Saw Dr Lai once. He is fine, but his office practice is poor. You must call and hold for 10…read moreminutes. No email allowed. The office staff seem way overworked and things often do not occur on a timely basis. I cannot work with this arrangement for my Primary care doctor, so I am moving on.

Horrible experience. He was not personable and his attitude is not one of a doctor that you would…read morewant. Would not go back to him.

Dr Hwang did my upper blepharoplasty and he was wonderful!!!!! I am very happy he was recommended…read moreto me and i will tell as many folks as i can to go to him!!!!

For about 3 weeks I have been trying to reach a staff member at NEMS for an appointment - but no…read moresuch luck!!! This speaks to the type of care they show patients who need help. So I called the 800 and 650 numbers for HPSM and the lady was extremely helpful. She put me on hold and after a few mins assured me that someone from NEMS will call at 2pm to schedule an appointment! It's 3:46pm PST and I have not received ANY call from NEMS. No text, no call.... Nada. Zero! God help those who get assigned to NEMS. Better go to urgent care! You're not going to get any help at NEMS if you have any health concern.

While the doctor and her assistant were excellent and provided great care, my experience at…read morecheck-in was unfortunately very negative. The front desk receptionists were rude and unwelcoming. They spoke among themselves in another language while making facial expressions that felt disrespectful, which created an uncomfortable environment. This behavior significantly impacted my experience before I even saw the provider. I also wanted to ask whether there is a reason translators are not available for non-English-speaking patients. Clear communication is essential in a healthcare setting, and this seems like an important area that could be improved to better support patients. This is something that truly needs to be addressed, as the mood of the visit is already affected at check-in. I hope this feedback can be used to improve customer service and ensure a more respectful, inclusive experience for all patients.

I've been to UCSF Health-GoHealth Urgent Care in Glen Park a few times, with my last visit being…read moreabout two years ago. Everyone was kind back then, although the nurse practitioner I saw at the time was a little nonchalant and didn't have much of a bedside manner. However, she still got the job done. Yesterday, I had to return after my face suddenly became very swollen, and my son took me in. This time I was treated by Gary Smith and whether he's a doctor or nurse practitioner doesn't matter to me -- he was WONDERFUL! He examined me, made me feel completely comfortable, and was so funny and personable that for a moment I actually forgot about the pain and discomfort I was in. He prescribed medication for me, explained what I needed, and had a 100% better bedside manner. What a difference it makes when a medical provider can make you feel at ease when you're already scared and not feeling well! If you're really sick and need urgent care, I definitely recommend this location -- and pray that Gary Smith is there to treat you! Thank you for making an unpleasant situation so much easier. My only complaint has nothing to do with the care I received. I really wish they would fix the phone situation. The number listed on their website, (415) 964-4866, only leads to an automated system, and I could not get an actual person at the Glen Park location to answer. That was honestly the only annoying and frustrating part of the experience. It would be extremely helpful for patients to have a way to speak directly with someone at the location when needed. Other than that, excellent experience and excellent care!

Very well run urgent care office. The time we arrived...fairly easy 2 hour parking nearby. Walk-in…read morecheck-in was easy. The front office lady was kind and efficient. Short wait and was directed to wait in patient room...short wait...the doctor came in. The doctor looked exhausted...but continued to provide very good care. We did arrive toward the end of her workday. Much much better experiend here than what i remember last visit to ER.