Staff from the front desk to the healthcare providers (Armando and Michelle) were all kind and…read moreknowledgeable. There may have been a slight wait but at least they aren't rushing you out the door because most places would. They take their time to listen to your needs and communicate well such as giving options and respecting your decision and opinion with care.

I used to go here... even as recent as a month ago. Today really upset me though. I fell on some…read moreglass at Bart. I came in at 7pm as a walk in since I fell at 6:45. Front desk girl said they are all booked up and lab work for a bloody infection wouldn't come back same day anyways.... But you should go to the Er. I came in with chunks of skin and blood and as she turned me away, she didn't even offer my bloody hand a bandaid. She's the gatekeeper to be seen and at the hospital everyone agreed with me that it was kind of messed up they turned me away. I guess walk ins really aren't welcome... especially if you are an active bleeder. Thank you Seton for taking care of me after this place turned me away.

For about 3 weeks I have been trying to reach a staff member at NEMS for an appointment - but no…read moresuch luck!!! This speaks to the type of care they show patients who need help. So I called the 800 and 650 numbers for HPSM and the lady was extremely helpful. She put me on hold and after a few mins assured me that someone from NEMS will call at 2pm to schedule an appointment! It's 3:46pm PST and I have not received ANY call from NEMS. No text, no call.... Nada. Zero! God help those who get assigned to NEMS. Better go to urgent care! You're not going to get any help at NEMS if you have any health concern.

While the doctor and her assistant were excellent and provided great care, my experience at…read morecheck-in was unfortunately very negative. The front desk receptionists were rude and unwelcoming. They spoke among themselves in another language while making facial expressions that felt disrespectful, which created an uncomfortable environment. This behavior significantly impacted my experience before I even saw the provider. I also wanted to ask whether there is a reason translators are not available for non-English-speaking patients. Clear communication is essential in a healthcare setting, and this seems like an important area that could be improved to better support patients. This is something that truly needs to be addressed, as the mood of the visit is already affected at check-in. I hope this feedback can be used to improve customer service and ensure a more respectful, inclusive experience for all patients.

Dr. Lai is a very caring physician. I have had him as a family doctor for a decade, and meet with…read morehim for at least once or twice annually.

Saw Dr Lai once. He is fine, but his office practice is poor. You must call and hold for 10…read moreminutes. No email allowed. The office staff seem way overworked and things often do not occur on a timely basis. I cannot work with this arrangement for my Primary care doctor, so I am moving on.

Dr Hwang did my upper blepharoplasty and he was wonderful!!!!! I am very happy he was recommended…read moreto me and i will tell as many folks as i can to go to him!!!!

He is an ok doctor. Its very apparent he doesn't prioritize patient care first. The way he measures…read morestress is based on three things: do you have a job, can you buy food and do you have a roof over your head. He seems to stick to those metrics alone. He seems unaware of sub factors like stress at work, ability to pay bills or actual housing situation. All other factors seem to be disregarded all together. Furthermore; having to write an evaluation or doctors note seems to be an inconvenience to him, also including irrelevant opinions based on how he feels unrelated to medical evaluation. He may be a good doctor for some but i encourage anyone to look elsewhere if they don't feel Dr. Hwang has their best medical interests in mind. I will cross post this to another review site as I fell it is important.

Dr. Kini seemed to enjoy hurting me. She smiled at my distress. She thinks Pap smears are…read moresupposed to be painful. She has her office assistant ask all adult women patients if they "want" a Pap smear. Such a terrible exam should only be inflicted on women if it is truly needed, not because women have been brainwashed into thinking they need it all the time. Dr. Kini should not perform Pap smears until she learns how to perform them without hurting the patient. Like many of her patients, I thought she was fine to begin with, but then I saw and experienced her uncaring side.

We've now been with Dr. Kini for 10+ years. She really cares about her patients, monitoring their…read morehealth and having them see a specialist if she detects something is wrong. The only downside is when you call her office you sometimes get this very rude lady who lacks bedside manners. We've brought this to Dr. Kini's attention and she admits others have complained as well. Apparently it's a service not hired directly by her so she can't just fire her. Despite this, we will stay with her since she's an excellent GP.

I had to take my toddler to the emergency room and, as any parent would be, I was extremely worried…read moreand anxious. Dr. Tetwiler was absolutely wonderful. He treated us with so much patience and kindness from the moment he walked in. He took the time to really listen to my concerns, answered all of my questions thoroughly, and never made me feel rushed. What I appreciated most was how calmly and clearly he explained everything to me. He provided a lot of helpful information that put my mind at ease and helped me better understand what was going on with my child. As a worried mom, that meant the world to me. It's rare to find a doctor who combines professionalism with such genuine compassion. Dr. Tetwiler truly made a stressful situation much easier for both my toddler and me. I'm incredibly grateful for the care we received and would highly recommend him.

I am writing to express my concern regarding my experience with the Bariatric Surgery Program at…read moreKaiser Permanente South. I have called the office approximately six times and spoke with a scheduler named Catalina. During these interactions, I found her demeanor to be rude and unprofessional. Initially, she scheduled me for an appointment, then later called to reschedule it. I clearly informed her that I was unable to attend the new appointment date. Despite this, she scheduled the appointment anyway, without my consent, which resulted in a missed appointment on my record. When I called the office again to address this issue, I was informed that the next available appointment with Ms. O'Brien is not until March. This situation is extremely frustrating, as the missed appointment was not due to my actions or lack of communication, but rather a scheduling change made without my permission. I am disappointed by the lack of respect for my time and the poor communication I experienced.

They should consider changing the name of this place to 'Trivial Care Center'. Now, I don't just…read morego around delivering zingers to every medical facility I set foot in, it's just that Dr. ...oh shit, I forgot her name. But Dr. Short-Indian-Woman-Who-Chews-Gum-While-She-Meets-With-You was far from professional or, for that matter, helpful in any way. I've had to come here twice now, both times a year apart, and both times on weekends, and have waited far too long in their shitty waiting room to see this woman. First of all, a TV that's constantly playing health care commercials? I'm UNhealthy, that's why I'm at an urgent care center, you asses. And there's something like 2 issues of Newsweek for everyone to share. What fresh hell is this? Anyway, the last time I saw Dr. Short-Indian-Woman-Who-Chews-Gum-While-She-Meets-With-You, I told her of two ailments I had. One, she seemed to ignore completely, as it was overshadowed by the second, which she misdiagnosed as something for more serious. Serious in the sense that I was incredibly bummed out about my life for a good fortnight. When I got my bloodwork back that proved her wrong, and told her that the antibiotics she prescribed were nearly done, yet still not working, she said I just needed to finish them... EVEN THOUGH SHE MISDIAGNOSED ME. She bailed out on the conversation, and when I asked the receptionist if I could talk to her again, she said I'd have to make another appointment, and shell out another $100, since they don't take my insurance. I call super bull-shit on you, Dr. Short-Indian-Woman-Who-Chews-Gum-While-She-Meets-With-You. Also noteworthy, I got the bloodwork done in the same medical center pretty much across the hall, and it was an incredibly uncomfortable experience. They have a better magazine selection, but the woman who takes blood hates her life, and she'll make you hate yours too. I don't normally like it when people take my blood, and this demon woman is why.

If there was a zero or a negative star, this place should get it. Wife was sick and our family…read moredoctor was not available. Called to see their office hours and decided to go but then said that we need an APPOINTMENT. Dumbfounded, I asked an open slot and they can't give me one that same day. FFS, this is an URGENT CARE, a step down from an ER visit or if you need to be seen by a physician. Went to San Mateo Urgent Care at San Mateo and we were happy and satisfied with their service.

Plan ahead if you plan to use the Lab at KP Daly City at the Hickey building…read more They always under-staff and you should expect a wait of at least 1-hour. If you plan that extra time, you won't be displeased. But...you should know that they are VERY slow.

This is for Optical unit at Kaiser - I am a long time Kaiser member and have received good care for…read moreall my other medical needs however the Optical department needs work. I wanted to get a prescription and contact lenses - when making appointments online it says you need two appointments so I made them with the same doctor but could only get one morning and one afternoon on the same day. I also called their 1-800 number to make sure this was all I needed to include fitting yes I was told that is all you need. At my morning appointment I was told you only needed one appointment so the afternoon one was cancelled -after seeing the Dr I was told I need another appointment for contact fitting - I told them I specifically asked about this which is why I made the 2 appointments - receptionist said well I don't think they understand how it works you need to go to Optical for fitting - of course no appointment that day so another trip back later on in the week. Now I remember why I was willing to get a Vision Insurance Plan so I wouldn't have to jump all these hoops and long wait times. So one unhappy customer- and I am on the "wait list" for cataract surgery- maybe 6 months from now no clue - we'll call you. Jeez Stay tuned for updates

Everything went well and fast. Dr. Berzin and her staff were very nice and accommodating and very…read moreresponsive. Everything went smoothly and their prices are very reasonable. Thank you again for a very fast transaction.

Everyone was very skilled, attentive, and friendly. We had a good overall experience. Thank you!read more

It is difficult to find a primary physician. I decided to try here.... I arrived on time.... And…read morekept waiting for almost an hour to see the doctor. I asked the front desk and was told that it is uncommon to experience the wait time... Doctor herself is a little confusing. She asked me whether I want to do certain procedures.... I feel that the patients are expected to have medical background to benefit from visiting here. Having a full time job is not helping to be a patient here also given the prolonged wait time.... She also recommended a specialist to me and I looked it up after. That specialist has an incredibly bad reviews...: I ended it up picking my own and happy with my choice after. I will not come back here...

She is the best doctor. Takes her time to listen doesn't rush you out of the room. Calls you back…read moresame day. Generally concerned about your overall health. I feel like other doctors have never cared about my health but she does. Makes sure you are up to date on blood tests and exams. Her staff is awesome I am not sure what other people are talking about. They always answer their phone's and answer the messages on my chart. What more could you want?