I just started watching a great show on a streaming service called "A Series of Unfortunate Events". The title of this series is an apt description of service from Mint Residential.
There isn't a happy beginning, I don't expect a pleasant ending, and there sure as heck haven't been many helpful interactions in between. This is a very depressing story of "lost" rent payments, clerical errors, and tepid spa water.
In setting up our lease with Mint, the experience wasn't bad, but responses were slow, and it seemed to be a rather protracted process getting all of the appropriate application forms from the office. This, on it's own, isn't a reason to avoid a property agent. A few delays are to be expected, and I know that I'm not the only person applying for a lease.
Everything seemed nice when I was shown the property--not too rushed, and we got to see all of the amenities that were included in the property. The agent even took the time to point out how it had an included hot tub and BBQ on the patio level, locking bike storage, and a small gym. These details may not matter at other apartments, but allow me to explain why they matter, in regards to Mint service.
Several months into an otherwise uneventful and enjoyable tenancy, the situation started to change. The building management decided to revoke access to the popular bike storage area, leaving it locked and unused to this day. Then the equipment in the gym started to have parts wear out or come loose, with no upkeep. The hot tub broke over three months ago, and the BBQ area stopped receiving through cleanings and is slimed with grease.
Work orders have gone unanswered, and on calls, no followup has been made by Mint. This pattern stretches far further, well beyond work orders.
Several of my payments have not been recorded on my apartment ledger (a battle to get, in of itself). When I provided the requested bank statements confirming the payment, Mint acknowledged they were complete and correct over the phone, then failed to make the needed corrections to the ledger. They recently sent me a copy with more recent payments, stating that it was correct, and challenging me to "prove it" if it was not. I found this to be rather impolite wording, especially after sending documentation no less than three times, and receiving prior acknowledgement from them.
After forgetting our (unwise) acceptance of an offer to extend our tenancy, they sent us a move-out checklist. Although we cleared up that we were not moving out yet, it was hard to escape the fact that they seem to be demanding hundreds of dollars of specialized professional cleaning *beyond what is already mandated in our lease*. I'm sure that this will be another problem created by Mint that I will have to address when I move.
Beware. If you do deal with Mint, document your transactions and conversations meticulously, and be sure to save every eMail. read more
