Store states that adding Insurance and next up are necessary to purchase a phone at location. A…read morefollow up call with store employee Jay told me that every ATT store in MN has this "unwritten" policy. The consumer has no choice but to add Insurance and next up in order to purchase a phone. Conversation with ATT corporate says this is 100% false and violates AT&T's Code of Business Conduct by providing false information. Insurance and Next up are "add-ons" and while not a commission sale, Add-ons are incentivized. The consumer is forced to cancel the unwanted add-ons and are charged a pro-rated amount for each day the services are in place. A complaint has been filed with AT&T corporate. This store is a re-seller NOT a corporate store. Google the nearest Corporate Store and do your business with them. Avoid this integrity challenged location at all costs!

Hands down the best customer service by Lynette and Ty! Very helpful with everything from phones,…read moretablets, new TV services, and the smart watches!!!! I am terrible with anything tech! They made everything such a smooth process! 100% recommend!

Above and beyond great service! They helped with all my questions and found what I needed!read more

I've been using Computers & Beyond for almost 10 years now for both my business and personal…read morecomputers. I've always had a great experience with them. They do a terrific job, stand behind their work, and will always have my business.

Person helping us was nice and helped a lot. They had just what we needed for a good price. The…read moreselection was awesome!

I purchased a new phone online with Verizon and was told this was nearest place I could pick up…read morephone. So I drive over and the phone was ready but for "some reason" the Verizon system wouldnt update and so she couldn't activate and give me the phone. So, after speaking to her district manager, she asks me to come back in 30 minutes. First of all, I just spent $700, the order was placed last night and she and her district manager somehow believe that it is ok to make the customer wait for the product. So, attempting to be gracious, I return after 40 minutes. Still the problem persists. So, after another 15 minutes of excuses, she contacts district manager again. So after some more excuses and fumbling around, I informed the young girl that if she cannot take care of the problem, I am canceling the sale. Now the incompetent district manager desides to attempt to resolve the issue. This fool should have been working to resolve the issue as soon as it cropped up when I arrived. As promised, I left. I drive the hour back home. Called Verizon to cancel the order. The Verizon agent contacts the store and she admitted to the Verizon agent she was new and doesn't know what she is doing and has to rely on the incompetent district manager. Now this is an 2.5 hours after I arrived and the they still were too stupid and incompetent to resolve the issue. Dont waste your time going there. They have no commitment to customer service and even the district manager has no clue about how to activate a phone after the sale. A complete waste of my time. Do make the same mistake.