(This review is for the Palo Alto location)They were so nice and it was truly cat heaven. If you are wanting a friendly, cuddly, playful cat this is the spot to get one because they raise them so well. They may be pricy, but they're so worth it. We got our little baby Dusk from here, best purchase ever!!! we just moved from Texas and our Texan cat was lonely, now he has a brother read more

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Funny how I knew there would be other reviews about the staff. Stop hiring 16 year olds that don't know how to talk to people. Rude as hell and takes away from the experience. Each time I popped in to consider having a look the immediate reaction of staff is to rudely ask, "Did you get on the list". Sounds harmless but it was the way in which she asked. That was the 2nd time. The first time I went in the kid said, "Are you gonna pay to get in?" Was my first time so I didn't know how it worked. I asked the prices and stood for a split second to consider it. He rudely says, "You can't wait here". Like give me a second you obviously. The staff just act like unsocialized weirdos... No reason to mention there was also NEVER a simple greeting. The 1st kid was a short Indian boy and the 2nd kid was a short Asian girl. These people need to be fired. It's less tolerable to me as someone who had to bust their ass in customer service since I was their age. It's not that hard to make people feel welcome. Especially when they are wanting to feel inclined to bring a cat to a new home. Stop hiring entitled brats that don't respect the hustle. Absolutely terribly vibes. How many more staff reviews do you want to get? read more

I couldn't order anything since the kiosk didnt say what they didnt have the lady up front was incredibly rude i tried asking her what did she have and everything i picked she didnt have read more

I love looking at the display of cats, although I am allergic to their fur. I decided to walk in on a weekday for a 30-minute session at $15. That's a good time limit to prevent myself from having an allergic reaction since I usually start sneezing and have watery eyes in one hour. The big cats are typically shy or walk away, but the kittens enjoy playing with the toy. Just don't force them to play, chase, and carry around like a dog. I even got to pet them when they're comfortable, yet I can't adopt them because of allergies, and the adoption fee is from $200 to $500. The staff are mostly volunteers and always maintain a clean environment. Sometimes the whole store might smell like a litter box from the outside. You can find them at SJMade pop-ups in Santa Clara and San Jose during the summer and holiday season. They still charge for reservations to play with the kittens and cats. read more

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Whenever I'm feeling a little down I always come here to have a little pick me up. The cats are cute and the kittens love to play with you as long as it's not time for their nap. As the other reviews have said, there usually are more people than cats that are awake. But the workers do say you can pet the sleeping ones as long as you don't wake them up. It was $15 for 30 min (the workers do let you have a little more time as long as there arnt any parties waiting). Overall I had a wonderful time. read more

Mini Cat Town - Milpitas - Pet Adoption Near Me - Milpitas, California

This is a non-profit Kitty adoption center. I brought my nieces here to see the kittens for 30min. They loved it because the kitties are super sweet. The layout is so beautifully decorated and clean!! read more

Mini Cat Town - Milpitas - Pet Adoption Near Me - Milpitas, California

Had some time before being seated at Outback so we decided to cone see the kitties. We normally just watch them from outside but my toddler insisted that we go inside. She definitely had fun playing with the kitties with the cat toys. I enjoyed relaxing next to them and petting them. It was towards the end of the day so most were getting tired but a few still had some energy. It was a fun 30 minutes. Its worth a trip if you like cats. read more

Mini Cat Town - Milpitas - Pet Adoption Near Me - Milpitas, California

The kittens and cats are sooooo well taken care of. Hard to explain. They roam around and come to you while you sit. Very socialized and friendly. I frequent this place typically for an hour as 1/2 hour goes by real fast. The money goes for a great cause. read more

Me and my girlfriend have been to multiple mini cat towns plenty of times and today we decided to try and adopt and bring a cat to a loving home and was met with such unprofessionalism and an unwelcoming attitude from mossia. if you want to go to mini cat towns i recommend eastridge mall to have an enjoyable friendly experience. The employee we were met with was completely rude and unprofessional and took away from our experience of finding a new member for our family. read more

Went to Cat Town with two of my friends, and the workers kept sitting near us like we were going to steal the cats. They were being overly watchful, and we couldn't even have a good time. Whenever I finally got the chance to play with the cats, the workers would pick them up from us and play with them instead... definitely not the best experience. On top of that, they were rude when telling us our time was up. read more

Was a bit put off by the 1 star reviews of more people than cats, so I decided to take my 2 and 6 year old on a Monday afternoon instead of the weekend. It was a great experience for the whole family! There were more kittens than people first of all. The staff was. Helpful in getting my 6 year old situated with a kitten on his lap right away. I was able to follow suit and get my daughter a kitten on her lap. I played with the kittens in the floor with what looks like a short fishing pole and a fluffy tail. There was enough time for the kids to be focused on the kittens and a little me time to relax and just sit on the couch observing the room. We then all sat together while our friend kitten "Bamboo" sat on me and even kissed me on my face! I passed him off to my son's lap and he did the same and kissed him on the face. Very nice experience with the place overall. Thankfully the kids don't know this place is an adoption agency and never asked for me to adopt Bamboo! If he is still around, he sure to scoop him up! He is a sweetheart! Jody was also a close second! So if you see there are more people than cats than don't go in would be my recommendation. Go in when there is less crowd overall to have a better experience. read more

Mini Cat Town - Milpitas - Pet Adoption Near Me - Milpitas, California

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If you want to go to mini cat town, do not go to the one in Great mall, instead go to Eastridge. First of all, this was my first time at the great mall cat town and I didn't even get to go in because there was this rude girl in her high school years. I understand that mini cat town hires volunteers but at least hire people who have social skills and make people feel comfortable ??? Or at least train them? Anyways, she had a really rude tone as well. I went with my friend and her mom and her mom was going to sit outside and watch us instead of going in and the lady said "no you can't do that." In a really rude low tone. Also, at Eastridge, I've gone to the mini cat town three times and all of those times, my mom was sitting outside watching me and the staff allowed it there. The staff at Eastridge is way nicer whenever I went. However the staff here was really just rude. All I got to say to this place is start doing customer training and hire people who make others feel comfortable and actually has social skills instead of random people you find off the street. Last thing, I'm not the only one who thinks this. If you look at the reviews here majority of people complain about staff. Cats are cute tho from what I saw outside the glass. read more

Omg this place was sooo cute!! My bf and I went on a Tuesday afternoon so there was no wait! So that means we were able to hang out with the kitties and have their attention on us. It's $15 per person for 30 minutes. Honestly it's a pretty good decent price! I understand the complaints from other peoples reviews on how there's a wait and not enough cats, but that's usually a problem on the weekends. I definitely do recommend coming on a weekday! The cats were so adorable from playing around to just plain sleeping! There is an option to adopt the cats, but i believe they also have to interview you with an adoption fee. read more

$15 for 30 min for adults. A lot of cats, doesn't smell inside, a ton of toys to use to interact with the kittens. read more

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This place seems cute and clean enough. It is true that at the start of our time, there were far more people than cats, but people left and my two kids were able to enjoy playing with several cats. My issue with this place, like other negative reviews have mentioned, was the staff. Straight off the bat was aggressively told we needed to pay to come in. I know that, but I was scoping out the people to cat ratio so I wanted to see if it was worth the money. Then I needed to sing waivers, which obviously is not an issue, but there was no way for me to sign a waiver for my two minor children because there waivers don't have a box to check that I am signing on behalf of a minor. When I mentioned this to the lady she was super condescending and rude. "Are you a lawyer?" Nope, but I know that a waiver with someone name and a different person's signature is void, I was just trying to point that out. Honestly, I was super put off by the rudeness of the staff here. I will never come here again. If you want a really great kitty Café experience, I would recommend the Itty-bitty kitty Café in Cambrian. read more

If you love kitties you must visit Mini Cat Town!!! For $15 you can spend 30 mins hanging out with some cuties. What's also great is you have the opportunity to adopt them! It's an amazing chance to do some bonding before buying! As someone who's allergic to cats, (I take a claritin before going lol) it's nice that I have a place I can hangout with cats and feel the momentary bliss cat owners must have all the time! The staff keeps the place clean for every session and you can tell they take care of the kittens really well. And I love that our entry fee goes towards helping the kitties and maintaining the facility! read more

Mini Cat Town - Milpitas - Pet Adoption Near Me - Milpitas, California

I love cats, so I come here often. It's best to drop by on weekdays when there are fewer people around, meaning more cats for you! As you might know, cats are independent creatures, so you can't really control whether they like you or not. I did my best to be more likable, and eventually, one did sit on my lap, although it doesn't happen very often for others. The cost to play for 30 minutes is $15, which isn't bad. However, the adoption fee can be steep, depending on how long the cat has been there. I think it's a great spot to visit, especially for those like me who can't have a cat of their own. read more

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This was surprisingly a REALLY popular place on a Sunday afternoon. There were 20+ people inside and not as many kittens as I expected. When I arrived, there was a waitlist. Luckily I only had to wait 10 minutes. There were couches and benches for guests to sit on. Many toys and cat towers scattered around. Once you're inside, you smell fish and musk. So keep that mind - it should be expected. Many of the kittens were either sleeping, hiding, or eating. There were playful ones, but also many that would hide under couches or try to escape into the backroom. I wish the workers and volunteers were more helpful. Approaching the kittens wasn't easy. read more

Mini Cat Town - Milpitas - Pet Adoption Near Me - Milpitas, California

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Are they babysitting people, or are the people babysitting the cats? Our friend was tired of walking, so we dropped her off here. Super expensive, and she said the cats seemed like they were on catnip to get them energized. She said she would have liked to see more cats. Also, with the super high hundreds of dollars adoption fee fee people would adopt these cats. read more

Mini Cat Town - Milpitas - Pet Adoption Near Me - Milpitas, California

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My boyfriend and I heard about this place since it was announced at the SJ Madefest and is definitely one of the highlights of the Great Mall. They do have other locations in Bay Area but this is the newest. So the way it works is that you pay for a timeslot in, sanitize, put on the shoe covers, and sign a waiver. Your party gets a lanyard with a number and the time that your session is over. Sessions are 20 minutes I believe. Rules include don't bother cats who are eating or sleeping, let the cats come to you, and to not pick up the cats if I recall correctly. For those with kids, they cannot be left unattended is what I remember as well. Pretty standard stuff. All the kittens and cats are available for adoption and they are organized by their "class level" as to how long they were there (freshman, sophomore, junior, senior). There is a photo wall with them and their names as well. Most cats have wristbands around their name indicating their name too and workers are more than happy answer your questions. Onto the actual kitten/cat interaction area, there's couches and carpets for you to sit on, cat trees, beds, boxes, caves, etc. for the cats to use, hide, climb, scratch, and rest in, several toys and wands for you to use to interact with the kittens. So far at this locations it was kittens only, but I know there are cats of all ages at the others. I know for lots of kids, heck even adults, it might be one of the first or few times they've interacted with felines but if you really want them to be engaged in play, don't just dangle the wand toy in front of them like a weak fishing rod. You gotta move it slowly then quickly jerk it around and make it something that really catches their eye! Another pro tip is to just sit down and hang out at areas where the kittens already are or are gathered. Great way to spend some time with some cuties for sure! read more

My friend told me about this place and my children love animals. We decided to go for the last admission time on a weekday, which is at 630 pm. You need to fill out a waiver and wear shoe covers. The cats were so friendly and my kids cuddled and played with them for 30 minutes. My kids were so happy- the cat we have at home is beautiful but she's not nice! Will definitely return! read more

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My son has been asking for a cat for the past year and a half. I'd was the hold out but for his birthday he wanted to visit cat shelters to get his fix. We came here to spend time with the cats and I was the one who found a cat. We applied to adopt her and after filling out a detailed application we were approved to adopt her. We set up an appt to finalize the adoption and picked her up a few days later. I was very pleased with the process and would definitely recommend this place for anyone looking to adopt a cat. read more

Kitty heaven!!! I'm a crazy cat lady (with no cats) so stumbling upon a local nonprofit with kitties seemed right up my alley. These kitties were so social and playful (most of them sleepy because being cute all the time is a very difficult task indeed) and the place was clean! Only setback was I feel that the space was small/limited, so I understand the earlier reviews regarding there being "more people than cats." But rather than focusing on that, I just love the idea of being able to play with kittens and helping this place out, and at the end of the day, all we really want is for these kittens to go to loving homes, and socializing them enough to prepare them for that! Five stars for the kitties, but realistically, 4 for the amount of space/guest capacity ratio (but considering it was a Saturday, it's definitely case-by-case). Will definitely come back! And I hope anyone that has the opportunity to visit these kitties come with an open mind. read more

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We thought our daughter would have an amazing time here playing with the cats. She loves animals and when she saw this place she was so excited. The girl at the front spoke really softly and mumbled so it was hard to hear her. They let way too many people in after my daughter was enjoying herself for only 5 mins. There were more people than cats. She was able to play with 2 cats within 5 mins. She was trying to look for other cats to entertain but there weren't any available. The staff weren't monitoring the people. Little kids were running around chasing the cats. I saw a little boy being rough with one of the cats. The young staff were just sitting at the check in table on their phone. The soft spoke girl just kept letting in more and more people. The girl told me if I wasn't going to pay to go inside where the cats are, then I have to wait outside of the glass doors. But she didn't tell the other parents who were hanging around that didn't pay. What a waste of $15 for 30 minutes. Really we paid $15 for 5 mins... read more

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Super cute place. My husband took my daughter and I there trying to convince me they need a cat. We did not get one, but the experience was cute and my toddler loved it. Staff was extremely patient. I would consider visiting again. read more

I had an amazing time here! I've been to all three locations and this location had the friendliest, most energized kittens. We dropped by around 4:30pm on a Wednesday and my boyfriend and I were there with another family. The location was spacious enough where we were able to roam around to see all the cats. The young lady who helped us was extreme friendly and helpful. If you're interested in playing with kittens specifically, this is the better location out of the three! For $15 for 30 minutes, I thought it was worth it for a great time! read more

Mini Cat Town - Milpitas - Pet Adoption Near Me - Milpitas, California

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Came in with a child with special needs, and receptionists were judgmental, impatient, and unable to accommodate. Very disappointed and would not recommend. read more

My kid volunteers here. They are super nice and you can sign up for shifts whenever you need to chill out with some kitten friends.

The kittens are so cute and well cared for by volunteers and staff alike. I really like that you can interact with the cats and watch them interact with others before you adopt. It's 15$ for 30 minutes with the cats but that goes towards their care and housing. Adoption is 200-500$. I think this is a great way to find homes for kittens. Highly recommend. read more

I adopted my first cat here in November 2024. My adoption application was approved by the end of the day. They gave me a bag of her toys blankets and treats, a folder with coupons, an email with all her health history, and told me what food she ate. The protocol to adopt here goes 2 ways. 1) You can apply online, get approved, schedule time to meet the cat, pay the adoption fee & get your papers of home-ownership or rental agreements allowing pets viewed, then take it home. OR 2) You pay the $15 per person to spend 30 minutes with any cats. Then apply online etc - the rest of option 1. This facility does not have a phone number so do not expect a call back (I saw a review about that below). They have an email only and respond within 24 hours. My cat was very socialized and it only took her 10 minutes to adjust, after I brought her home. I've also adopted my other cats at The Humane Society & Community Concern For Cats. I would've adopted the rest of my cats at Mini Cat Town but I was looking for a Siamese cat specifically. Their adoption fees can also vary from $200-$500 based on how long the cat was on the floor. read more

I've visited several cat cafes and understand the strict rules and price required to support this kind of business being there. However, I did not think the volunteers running the shop were taking an active enough role here. I understand being a mall location, there are probably some casual visitors that bully the volunteers for being strict with their kids, but it was a bit out of control. I saw kids trying to lift cats (against the rules), chasing them around when they fled, petting sleeping ones until they woke up, and throwing toys AT the cats. A little boy actually threw a cat bed across the room multiple times- disappointed at both the parents and the volunteers for not speaking up. Also, one of the kitties was clearly "asking" to go to the back area for privacy, hovering around the back screen and meowing occasionally. They ignored her a few times. It feels that the customer service of giving a good cat experience is beating out caring for the welfare of the cats. I didnt get to pet many kitties because they kept getting scared by kids and running! It should have been calm so their true personality can shine. Overall disappointed at the care of the babies there. read more

I do not recommend this business. I believe most of the people that work there are volunteers, and that's totally fine but they need better customer service training. It's a very small space and doesn't leave room to view the cats/kittens available. I walked in the door to take a peak and possibly pay to enter the actual area where the cats/kittens are located, but a very rude young man walked up to me and said, "sorry, you need to pay to come in. " "If you want to look, you need to go outside and view them from the window." (The time I visited was 9/24/23 at 4:15pm). The way he approached me was completely rude and obviously he did not have any customer service training. What he should have done is asked me questions about whether I am interested in seeing or adopting today. To just say I need to pay to enter makes me feel like all this place wants is my $$$ and not to see if I am actually a potential adopter. If that's the case, they need to stand outside the door and let people know they need to pay to actually open the door and enter the first area which is not the area that lets you in to see the cats. I worked for HSSV for over 7 years and I know well enough how adoptions work and how customer service should look. Also, where are the adoption photos and explanations of the cats/kittens available for adoption??? All I saw was a QR code to scan which probably brings you to their website. But honestly, If they were smart, they would make it look like a real adoption center so I highly suggest they connect with the shelter they partner with where they obtain these animals and reevaluate they way they are presenting themselves. I'm not sure who the manager is, but I would recommend partnering with a shelter manager to learn how to run an adoption center. Also would be great know who they partner with to get these animals (what shelter/what background) etc. Or is this a for profit business? You don't know because they literally don't have any info or volunteers or employees who have this knowledge. Super disappointed in the unprofessionalism. At that point, HSSV is literally a 5 minute drive from Great Mall so I would recommend checking them out or Town Cats. Last but not least, I've visited other different businesses with a similar model from SF to LA and never experienced rude behavior and a poor small set up. Makes me wonder where the money is really going to with this business. read more

I was really excited seeing this when I went to the mall, and I got what I paid for but the customer service is really lacking. I kind of came in and no one really greeted or explained the process to me until I finally asked. It was not at all busy and all the workers were at the front, so I don't really know why they weren't attentive. At the end of our time, they just yelled out "Group so-and-so, you're done" and never said bye to us when we actually left. Also, no one offered adoptions forms to us at any point, which they should be doing if they're actually trying to help the cats find homes. I think it would be also really cool if the workers were walking around and introducing us to the cats/asking if we would like to pet them rather than us having to come to the workers. The kittens were great though! Really playful and there are a lot of them looking for a home! For adults it costs $15 for 30 minutes with the cats. read more

Absolutely the worst experience ever, I have been looking to get a cat, I was excited to see this place. The guy at the front was extremely rude absolutely no customer service, he said in a very condescending voice if you're not looking to buy, you have to go outside and look through the window. I was shocked, I will never step through those doors again. Btw they are selling the supposed shelter cats, for 200-500 dollars. That is ridiculous!!! Please got to a real shelter and save one from those locations. read more

11 year old wanted to go in but he needed to be supervised by an adult. Fine. I pay the $10 for him to play for 30 min. But they tell me I have to pay $10 to stand there and watch him? Make it make sense. read more

I love Mini Cat Town. Because you can foster cat or just and go and play. The quality is the top they have all sorts stuff for cat to live. You are doing the best keep it up. read more

Seriously stay away from this place! The staff here that stood at the front are just plain rude. Was here with my young family and this worker was being obnoxious to my children from over the fence before we even got anywhere near a cat. Take your money elsewhere. Better off visiting the humane society. If they treat paying customers like this, imagine how they treat the animals. read more

Scam!!! Adopt don't shop. Went in to adopt a cat and left our number with the front desk workers for a call back. No one reached out... they just took our money read more

Cutest experience, the revenue goes towards caring and finding homes for the cats. Ended up adopting one of the cats and the whole process went so smoothly thanks to the workers here. read more