Very disappointed in the lack of communication on the agents and staff, I have been with Ming for years; now all of a sudden because I needed help it was put on someone else in the office. I am a diabetic and my insurance is not covering all of my insulin needs, so one of the ladies from the doctors office called and talk to Mr. Ming, and he then gave it to someone who knows nothing about me, I was urged to call and talk to either this agent or Mr. Ming, I tried three times to reach the agent or Mr. Ming. When I called I talked to a young man at the office in fact I called twice and spoke with the same gentleman, whom did not relay the messages to either Mr. Ming or the agent. I will admit I was very frustrated because if I don't have my insulin it could be detrimental for me. But this agent that I finally spoke to after calling 3 times; told Mr. Ming that I yelled at her, that was not true but Mr. Ming told them he was done and to not work on any of it anymore but they did not tell me until after I waited for the agent to send me some information to help me get my insulin paid for, but in the meantime Mr. Ming paid for the insulin which I did not ask for but I am eternally grateful to him because for me he saved my life and I will pay him back. But since then I have nothing to help me with the insurance to find a resolution so I can get my insulin at the beginning of the month of Feb. March, etc. I understand him being upset but I did apologize to him and he informed me not to contact his office again and has just left me hanging. Once again Mr. Ming I am truly sorry and I will pay you back. I don't just have money to pay for my insulin evert month and it may take me a few months; $900.00 a month does not go very far. read more