Beware do not work with Mindpath. There office is horrible and their doctors are not qualified. They miss appointments and then say it's the patient. There are no reminders. When you need medication they don't fill it. You have to keep calling over and over and it still does not get filled. I don't know how this company still is around. If you're concerned about your mental health do not go to this company read more

I was referred to them by my doctor and started the paperwork after the office was closed for the day. I noticed they require a credit card on file. Because I recently had my identity stolen, I'm not comfortable providing my credit card information. When I spoke with the front desk to ask if it was too late to cancel, I called around 2:00 PM and my appointment wasn't until the following day at about 1:00 PM. They said cancellations must be made at least 48 hours in advance. They also told me there would be a copay equal to 20% of the total bill. With a bill of $1,125.00, 20% would be about $225.00. After checking with my insurance, I was told there is no copay unless the provider is outside my medical group. Because the front desk was unsure about the copay, I asked them to cancel the appointment; the front desk said they would waive the cancellation fee. We'll see if they try to charge me for the cancellation fee. I don't understand why companies act like this. I'm frustrated that this wasn't handled sooner, since resolving it required more than 30 minutes of phone calls. Based on my experience, I would not recommend them; their business practices seem questionable. My insurance said Mindpath could have verified the copay by running my coverage. It would be inconvenient, but that would be preferable to making clients fight to resolve billing and cancellation issues. I'll keep this updated... read more

Called Medipath on Friday after going to ER for mental health crisis to get appointment ASAP with a psychiatrist. The intake person took all my information from my insurance with id nos. and phone nos. After approval I was sent medical forms to fill out with my credit cared information and was assured an appointment Monday AM by Telehealth. After a horribly trying and anxious sleepless weekend I was called on Monday that my insurance was not accepted. I told them I need help right away and would pay out of pocket. Talked to a superior with still no assistance. My health crisis is deepening now so I sure don't recommend anything to do with this company!!! read more

IF you want to get better pick someone else. These wankers will make you worse and send you to collections. We canceled the appointment after my partner was admitted to emergency room for grave disability. No one told the nurse (it was supposed to be a doctor to review her medications) who called whilst we were in a gurney in ER for the 3rd day. Then to get preached at by a nurse that didn't even listen to the situation. You have been warned. Mindpath is incompetence at the highest order and you will never get a person. Just don't! read more

One of the most horrible experiences I've ever had with healthcare. I was told I would get a copy of my contract over a week and a half ago still have not gotten that. I was also told that review my case for being built for a canceled appointment still have not heard from them. It is in my opinion that it's all about the money with this company has nothing to do with personal well-being, I will not do business with them again, and I would suggest others not to even start. I would give less than one star if I could. it's funny you always send us to your.com website for confidentiality to take care of these matters. I did that before I even posted this and there was told the supervisor to look into it and get back to me and that I would copy of my contract none of which ever happened read more

If you are seeking help getting past the front desk and billing department is a HUGE problem. I have been talked down to on the phone and in the lobby. PAID MY BILL AND REPEATEDLY been harassed via email and text demanding payment. This facility changes billing companies frequently and refuses to address your concerns at the time of your inquiry. Then the harassing billing cycle begins again. If you are in any state of therapy the last thing you need/want is to advocate for simple business transactions and common courtesy. read more

If you are seeking care for yourself or a Family member this is not the place you want to go , been under the care of dr. Stephen signer for 6+ years under PCSD and Mindpath health bad experience of all time . my story is to long . Please go elsewhere if you need Help!!! The Quality of care here gets a 0.0001 rating from me. read more

We made an appt, we went to the office and spent 5min with the Dr who then told us she would not accept my family member as a patient because she felt she could not provide effective treatment. we left and we're back in our car within 15 minutes. we were provide absolutely no treatment, and an evaluation that lasted 5 minutes. we were billed 189.00 and our insurance was billed 490.00. we paid it to avoid the hit on our credit but what we should have done is hire a lawyer. Do your research! my story is not unusual and after a simply google search, that I should have done before making the appt, I'm finding many complaints about their predatory billing practices. read more

After being a patient for 8 years, I was "terminated" for non-payment after MindPath repeatedly billed ME before billing my insurance. I suffered no mistreatment from the employees, but was misdiagnosed carelessly and was unjustly scrutinized for my pursual of my medication. When they were Psychiatric Center for San Diego they were fine, but their communication and billing leaves much to be desired. read more

I suspect there may be a scam going on here? We were told to send in paperwork and payment. After we did, we were sent links to Dr. Lowry's zoom room. The links never worked. The office staff didn't know how to fix the link. It was as if who ever runs the office takes a co-pay but doesn't give the correct link. I am wondering if the real Dr's office phone number was hijacked. read more

I thought I was the rude one but it's refreshing to see that others have had similar experience with the lack of professionalism and communication. It's weird how I can't get in touch with someone till literally after 10-15 minutes then whoever picks up loves to belittle me and of course, I am only human, I can only tolerate so much. I understand providers are busy but it is very contradicting. They quickly offer an appointment with a provider who is so busy to look at my previous urgent messages but somehow they have time to see me because that "would be quicker". I do not like this facility, I hope everyone can find another facility rather than this one. read more

Well, I was looking for a Psychiatrist for my Autistic son. I had called and booked an appt with Dr. Lowry. I called early to pay the co-pay and the office personnel gave me a 2 zoom links. Neither of the zoom links worked. I called the office again to get help and let them know that the links did not work. The staff refused to help me saying that they didn't know how to work the link DUH! What good are they! and why should Dr. Lowry get paid for a SCREW UP with his office staff! My son is the one that is suffering and NO ONE there gives a damn! They DO NOT CARE! read more

Keep receipts of EVERYTHING. I've been trying to get in touch with literally anyone at this office for two years, with no success. They've been harassing me via mail and email saying I owe them money I have proved I don't owe. Any time I drop off letters, proof, anything-ignored. They went so far as to send my "bills" to collections. I very quickly provided the debt collection company with my bank statements, they've apologized and left me alone. Why can't you do the same PCSD? Do you think patients will just fold and give you money they don't owe? That's stealing. For a psychiatric center to ignore their patients after harassing them for years is very telling about the practices here. Think twice before any interaction with this facility and it's Drs. Dr. Morache, Jordin, Paula, and a couple other employees lied to me about what visits would be billed. They've even gone so far as to "terminate" my patient access to mindpath or PCSD for failure to pay bills. What a joke. RUN FAR FROM THIS FACILITY THEY ARE CROOKS. read more

All of these other reviews are completely accurate. I couldn't afford TMS, I was called by the Dr who offered a payment plan that I could pay after completing the course of treatment. After the initial brain mapping the Dr skipped all of our check ins, I never received links, I received dead links after complaining. They hit my bank account 18 times to the tune of over $600 completely at random without my consent, they sent me bills for thousands that hadn't been processed through insurance, and all "past due" bills come with threats of going to collections. Nobody will answer a phone, after enough complaints I was finally told the Dr has no authority to offer a payment plan and I was given the direct line for the "right person" which goes directly to voicemail and that voicemail is full. I was then told on session 32 out of 36 that I was supposed to be paying before each session and that I wouldn't be allowed to finish treatment until it was paid in full and that they have a new billing system and they needed another card or bank account if I was to continue treatment. These are fraudsters who prey on a vulnerable population in need of help. read more

Horrible business! Mindpath Health canceled my childs last 3 appointments. They continue to bill for an appointment that they canceled. They would not respond to my sons medication refills from the pharmacy. When I complained the dictor sent a patient termination letter stating that WE WERE NOT KEEPING APPOINTMENTS! This was last year! Today, I got another patient termination letter stating they were terminating my son as a patient for non payment of a $50 cancelation bill of an appointment that THEY CANCELED! THIS COMPANY IS HORRIBLE, the doctors are horrible and the workers are even worse. They will start your child on medication but you won't be able to reach anyone to get a refill and they will not respond to the pharmacy!!!!!!!!!! Run from Mindpath!!!! read more

Do not waste your time and money on tele medicine consultations. They end up charging you forever after wards. What they say its going to cost, ( $25) co pay for a session ends up $250 because they look at your insurance and indicate that you're covered but not really. I would not mind the costs If I could have received help. I spoke to a very unempathetic therapist about drinking and was told to lock myself in a hospital for a year. She ended the conversation after 15 minutes and then charged me for not showing up to the next session she had scheduled. Why would anyone waste their time? Plus it was impossible to figure out how to cancel it. What a joke! read more

Dr K is a brilliant psychiatrist. I needed help a few years back and had an array of traumatic experiences blocking my recovery. Dr K stuck with me through those years and I am finally starting to recover from the core issue. Thank you Dr K . If you come from a particularly messed up background that has been systematically buried and ignored.. and you need help from someone fearless and intuitive as well as super bright and interested, I suggest Dr K. He is not afraid to see and call out what is really going on. God bless you Dr K read more

I had a call yesterday with a nurse practitioner which they really shouldn't use with people who need excessive help. If she made me completely worse than prior to the call. A nurse practitioner can't give you anything that my primary care does not give me now. Hey wanted me to see asakaya trist for further help with something and suggestions about my severe anxiety and panic attacks.. She didn't seem to care or listen to how bad I was and told me that she can't give any medications other than a depression medicine which I have already tried.. Wasn't asking for meds I was asking for some help as my friend who goes there gets everything she needs for her insomnia, depression, anxiety, in any other issue she has. There are non opioid medications that they can give me from my anxiety that I have looked up but they refuse to do so.. I am a cancer patient who just wouldn't remission my mother just died and I just got out of the hospital with a severe blood clot and needed help with my anxiety so that I could sleep.. She seemed really really not to care she had no expression she didn't smile once and she made me more depressed than I am now read more

Absolute trash. I left them multiple messages to schedule an appt, no one calls back. When I DID get an appt, they sent me an outrageous bill which was wrong information/charge. Stupid read more

I showed up to my first telehealth visit and the provider apologized because they just realized he was not covered under my insurance. He was apologetic and polite but it was, of course, inconvenient. I wasn't upset, because mistakes happen....but I had already waited several weeks for this visit. He said the office would call me back in the next day or so to reschedule. (I have a feeling they charged me for this first visit as well, but haven't checked yet.) Of course they never called, so several days later I called and got an appt with Dr. K. I saw he had poor reviews so I asked for a different doctor, but no one else was available. I was unhappy with his treatment during this call. I won't go into that much detail, but I felt rushed and like he was not listening to me, especially not nuance. He told me I was going on tangents when I said anything more than a few words in response to a question. For example, he asked, "Do you drink coffee?" I said, "No, I'm extremely sensitive to caffeine." He seemed annoyed that I wasted his time by saying anything more than just "no". That is just one little example. He also seemed to make some assumptions. I know he is not a therapist, so he's not here to listen to long stories, but this was extreme. I would not recommend this place. read more

Ever since Mindpath purchased PCSD, the service has been TERRIBLE. I used to have a really easy time getting a hold of the front desk to make/change appointments. Now, when I call, instead of having the call be placed directly to the specific location I use, I get sent to some central call center and it always takes forever. The other day, I was on hold for 45 minutes while trying to get answers to an issue I was having with my son's appointment. That is completely unacceptable. I have had paperwork lost with Mindpath, which never happened with PCSD. But I think that the BIGGEST issue I see here, is that there is essentially no way to contact Mindpath as a company. There is no "contact us" on their page (there's one for media relations, but not for general complaints). They don't list an address for their corporate offices, no phone number, no email, NOTHING. That SCREAMS shady and unethical to me. It absolutely feels like Mindpath does not want to make it easy for their clients to hold them accountable. I generally like my experiences with the Doctors, but the new ownership makes me want to stop using them as a provider altogether. Another casualty of the corporate consolidation and shady business practices in this country. read more

Horrible, horrible, horrible. Just read the many years of horrible reviews & experiences. Yes, this was "Psych Centers of SD" for 20+ years, and still a disaster. They have problems answering phone calls & returning them, Docs come & go like the ocean wind, some mega company now called Mindpath bought them as a biz & no fixes or cleanup. Try to use cheaper & less educated Nurses (NPs) to do Psychiatry so make more money, like McD using the cheapest sickly beef to make burgers. A biz model, a bad thing. read more

This review is not for the therapist, but for the billing system/administrators of PCSD. David Kohanyl is great and i would recommend him to anyone that is looking for some therapy. However, i recently received a bill from them for a service i had back in November, over 4 months old. In the meantime, i have had several appointments and paid for them or what i thought i was paying for. So naturally, I called to find out about this bill and when i was being transferred to billing, i would somehow get transferred to Berkley Cardiac Center. This was not a mistake, i tried this 4 times and was transferred 4 times to Berkley. When i was finally able to get ahold of a person i told them about this and they just dismissed it, transferred me to a the billing supervisor, where i left another message. When she called me back, she didn't offer any explanation and just said my account is paid in full. I felt like she was expecting me to hang up after that, but really i wanted to understand what was going on. I wanted to know why my account was "paid in full", but yet I received a paper bill saying my account was 30 days overdue. Probably about the 5th time, of me saying i don't understand i'm just trying to understand, i heard her mutter "God" on the line. This is just rude and completely inappropriate. it saddens me to do this because I really liked seeing David, but the billing is just too anxiety inducing to continue going here. read more

Nurse Phuong Pham is awesome. She is a great listener, warm and genuine. Today was my 3rd virtual visit with her. The accessibility of services is great with the virtual visits, and easy to navigate online. I appreciate this resource. I was referred by my PCP, but as also my boyfriend who had therapy here with Dr. Quick about 4 years ago. read more

I wish I read the reviews before as all the other commenters have wrote. This place is truly difficult to reach. Every time I have called, it is a 45+ minute hold. The worst part sometimes their call hangs up on me from their end (don't have this issue with any other phone calls). Please go somewhere else if you want better service. If you're calling for another person, please don't make them go through this process because it's truly frustrating and causes more stress than good! read more

While the providers are lovely, the administration is appalling. I am looking for a new provider for that reason. Dr. Frost is great and has been a lot of help with my ADHD. But all the bad reviews about PSCS exist for very good reasons. It takes hours to make a follow up appointment because you cannot do so electronically and cannot email anyone, and each time I've called I've been placed on hold (with a nightmarish repetitive hold tune)...I have no idea how anyone trying to be treated for severe mental illness can get anything at all done with this system. I complained the first time I spent forever on hold, and there has been no response, no concern expressed, no attempt to make it better. THEIR OPERATORS CLAIM THEY ARE NOT PERMITTED TO GIVE OUT EXTENSIONS OR EMAIL ADDRESSES. read more

Love my therapist but administratively it's lacking! PCSD set is not set up for the patient very inconvenient and confusing to set up payments and pay fees. There isn't even a way to send feedback via email. No direct contact email communication to the staff. Only option is to call in for EVERYTHING, appointments, feedback, and help. Recommendations: -make appointments online optional versus only calling -easy to find sign in to see appointments -once the appointment has been completed between patient and therapist a notice should go out to the patient with a direct link to the invoice to pay in payment portal -feedback survey from patients -easy to access PCSD email contact info -One portal for appointments and payments -access one place to see past payments with appointment information read more

TLDR: I paid $40 out of pocket, they got $300 for a 30 min video-chat that provided NO CARE OR HELP AT ALL. On 8/10/2021 at 3:00 PM I had a video-consult with Dr. Newmark. The 30 mins or so there was no eye contact, she just read off a list of quetions and ticked boxes on a computer. She asked me what drugs I wanted to take and I said none. After the half hour was over she said to make an appointment with an actual councelor, so there was no helping going on, just harvesting info to set up a chart or something. So I called to make an appointment and they were not taking appointments until DECEMBER OR JANUARY. They asked me to wait FOUR MONTHS to see a councelor. What an absolute joke. I still have not been able to talk to someone... For a line of work aming to help people, I felt completely ignored - accept for the BILL. My semi-good insurance covered the almost $300 dollar bill, and I had to pay $40. read more

ZERO STARS!!! It is a disgrace and danger to the Mental Health community to allow Pamela Velardi to practice any form of patient care. I first encountered Pam on July 21st for a phone assessment referred by my primary care physician. After taking Remeron for several years, I have gained a significant amount of weight and I needed to change the medication, hopefully to go back to Celexa, which I had taken in the past and had found relief in. For the past 23 years I have had intense therapy/counseling and psychiatric treatments in which I was diagnosed with anxiety and depression. During the assessment, Pam asked me a series of questions regarding what I am experiencing, my personal history and my family history. Less than 10 minutes into the assessment she stated that she thought I was Bi-Polar. I was shocked that she would even make an assumption like this so quickly! I expressed to her that I never received this diagnosis in the past and that even my therapist for the last 6 years, did not make this diagnosis and he would be most familiar with my Mental Health and such a severe Mental Illness would have been impossible to overlook. I also shared with her that I also work in the Mental Health Field and I know I am not Bi-Polar! She went on to say specifically that she thought it was Bi-Polar 2 and accused me of being Manic! Pam continued to ask questions not allowing me to give any explanations to the questions which in and of itself is highly dangerous and can easily lead to a misdiagnosis. The practice of these type of "quick assessments" should be discontinued and a real evaluation of the patient which would include therapy, in person observations and mental health testing would better conclude a more accurate diagnonsis. I felt that Pam did not take time to really hear what I was saying, but instead, was aloof, cold, disconnected and dismissive of any information I tried to provide. Instead of acting with empathy and compassion, and using communication skills like repeating information back to the patient, she twisted everything I was saying causing a misalignment of facts. Even if I was Bi-Polar there is a way of telling a patient of their diagnosis- you do not just blurt it out like she did without any grace or sensitivity. That is called common sense and something you learn quite quickly in any medical field. However, it is obvious her training is completely amiss. She is haughty, judgmental, unprofessional and has zero bedside manner. She was unapologetic, uncaring, inappropriate and rude in manner and speech. I can't imagine how much damage Pamela Velardi has done to the lives of those who have been subjected to her practice. Pamela Velardi is a danger to the Mental Health Community and her ability to practice medicine should be immediately investigated. read more

Terrible service! The business is run badly And good luck getting Getting the response needed to the questions you need answered.

My. Therapist. MR. SAVERINO, Has been very helpful. However, they have a serious problem with the schedulers giving appointments. I had to wait 6 weeks just to get started, then getting weekly appointments was difficult and stressful. Ironic when you are a patient because you are having mental health issues that are difficult enough to reach out for help for. Most of the schedulers are caring and accommodating and will give you appointments from a waiting list when there are cancellations. One, however, mandy, should never work with the public as she is cold, callous, and insensitive to the fact that patients are troubled and in crisis. She is dangerous and absolutely ill-suited for the job.....she is positively mean. If she is treating you badly, file a complaint with your insurance company and seek mental health treatment elsewhere. It worries me that she could really cause someone serious harm worse than what they are already going through. I really like how Mr. SAVERINO, IN THE Rancho Bernardo office has listened to me and helped me work through some family issues and decisions that I've needed to make. He has really been a great help, but it is too stressful, upsetting, and counterproductive to tolerate the scheduler's meanness. Surely PCSD can serve its patients better!!!!! Their schedulers meed to improve by 100%. The best one, Elena, left, unfortunately, and the one there now could care less and just wants a paycheck .i am really upset this time. I got through it previously, thinking Elena coached her in the ethical way to treat a patient simply trying to get an appointment in a crisis. I thought wrong and no patient should be treated this way EVER. read more

Nov 2018 was the last time I set foot at PCSD location in mission valley because they required me to go in person to sign all the paperwork to release my medical records for my new out of network psychiatrist. I first wrote this review after receiving a bill for a missed appointment when I was no longer a patient with them. They retracted that fee as i was ready to take them to court. I was not going to be bullied by PCSD to pay for anything because of their incompetent staff couldn't close out my future appointments after ending my care through them. I made it quite clear that day that I didn't want anything to do with them and that my new psychiatrist will take over. That place is a nightmare. April 2020 I needed to go to an outpatient program at the sharp Healthcare location Sierra Mesa. The employees there are sharp Healthcare staff. I paid my copay and was current at the time of the visit. I received a bill for a $10 copay from PCSD for an evaluation. I was not informed that PCSD had any connection with the sharp facility i went to as I would have refused anything tied to them. I've contacted sharp so to why PCSD had any involvement with that matter and waiting for their response. After a year and a half I have to yet again deal with their billing dept. It's been a week now and still haven't been able to get in touch with them. They are cancer and they sneak back into your them again. read more

The ABA therapist are wonderful! The billing department is unprofessional and a fraud!

I had a tele appt with Dr. Karine Khatchatrian with PCSD (Psychiatrist Centers at San Diego). PCSD is contracted through Sharp. Summary: the doctor is only there to make sure you're not trying to get drugs illicitly and once she established that prescribe a drug based on a questionnaire. I did not interact with other doctors but I have the impression this doctor in particular is not to help you with coping, management, or empathy. Full Information: I called the center last month and emphasized I needed a doctor that specialized in PMDD. They tried to schedule me with the next available doctor which was a Nurse Practitioner. I said my biggest concern is the person has experience with Premenstrual dysphoric disorder specifically. I asked for an experienced doctor with that speciality. They schedule me with Dr. Karine Khatchatrian. Later my gyno sent me a list of doctors from PCSD that "have PMDD listed". I checked all of them and they had poor reviews or I couldn't find them. Most of the reviews 1-10 people, so I thought maybe just those who were motivated enough to file a compliant. Dr. Khatchatrian had by far the most reviews on a page (around 40) and most of them negative. I didn't have a lot of hope after seeing this, but I thought I should try her as my session was coming up in two weeks anyway. Unfortunately, I was more than disappointed. I felt hurt, unheard, and wasted my time and money. The doctor spent 90% of the session asking me questions from a psychology questionnaire. She'd mainly look down at her notes except when it was questions of moral or psychological "danger". She'd look in the camera longer as I answered or even after I stopped speaking (for example when I said no to smoking tobacco). She didn't make any attempt to ask me anything about my situation or what I'm already doing for coping. She didn't make any comments beside what pertained to the question at hand. At first, I appreciated the thoroughness. As the questions went on I wondered why we were using so much time for questions I could have filled out before hand. Once we got into more serious questions, I felt extremely scrutinized as if she didn't trust my answers. I have a talk therapist I see weekly. I'm used to working with someone in this manner, so I don't feel it's an unreasonable assessment of her voice tone and body language and follow up questions. After she finished the questions, she asked how much Prozac I was already taking. I told her. She told me to increase it in the 10 days leading up to my period. She told me I didn't need to follow up with her and then prepared to dismiss my session. I was pretty shocked. This was the only "freestyle" question (wasn't looking at a sheet) she had asked now she was going to dismiss our session. I told her I wanted to know if she had any insight [on PMDD the thing she's supposed to specialize in] and ways to cope especially when I'm so depressed I can't get motivated/having hard time. She told me "take the Prozac". I tried to reestablish I wanted ways to manage the symptoms when I was so depressed I couldn't get out of bed despite the medication. She told me "push through". At this point I was so upset and hurt. I exercise almost every day, eat well, do mental well being routines, see a therapist, work hard, and PUSH THROUGH all the time. There are some days I'm so depressed that I'm sobbing and can't force myself. She didn't ask me any questions about this however. I told her I actually hired a personal trainer (at a huge expense) to force myself to the gym. I told her even after a workout sometimes I am so fatigued that I have to sleep and can't get motivated. She told me again to just take the Prozac. I realized this was fruitless. She told me to follow up with my PCP doctor if I needed to and I didn't need to see her again. She said if I wanted I could. Obviously, this person does not care about the individual. My conclusion is she's just there to prescribe you a pill and make sure you aren't seeking drugs you can resell. read more

I wish I had read the reviews before scheduling. I waited a full three months for an appointment. The doctor was fine, but nothing special. She read from a questionnaire, asked a couple more questions, and told me my homework for the next appointment was to write down what I liked to do. I could have told her right then, but she had to move on to her next appointment. It all felt super cold and impersonal. The next appointment was cancelled due to the doctor having no electricity (understandable). The scheduler who called was nice; she even offered to set up a series of appointments, which we did. Unfortunately, the doctor's latest appointment times were 3:15 that I would have to leave work two hours early twice a month to get home in time to sign on. I work in a doctor's office, so any time I am away from work, someone else has to pick up the slack. I asked the scheduler about this and she thought it would be best to ask the doctor if something later in the day could be arranged. When the day for the rescheduled appt came around, I signed on five minutes early. Eventually, I logged off after waiting 25 minutes for the doctor. I paid my copay up front, so now I have to fight to get that back. Next appt rolls around and I still have not made arrangements for later appointments, so when the text reminder comes in, I hit X to cancel because, again, I can't keep leaving work early. I receive an automated response stating, "We received your cancelation request. Please contact the office within 72 hours to reschedule your appointment. Thank you." Note there is no phone number given. Between the first and second appointments, I moved and misplaced the card with the name and number of the office. Now I have no way to reschedule. I keep cancelling the following appointments and hoping someone will contact me, but no one does. UNTIL...I receive a nasty photocopied (crooked, faded text) letter from the doctor about how it's not possible for her to provide adequate and meaningful treatment for me since I will not adhere to the treatment plan. MEANINGFUL TREATMENT? TREATMENT PLAN? I could go on about the crappy, cold person I spoke with when I finally had the number and could call the office, but I'm not going to waste any more time. Find an alternative. You're going to find "meaningful treatment" with this group. read more

When I changed insurance at the beginning of 2023 I made sure that I could go ANYWHERE but PCSD! They have gone so far downhill over the years. I was happy that I was able to get help elsewhere.....turned out the new one was Mindpath, who used to be PCSD! Waited 15 weeks for the first appt. I got Mark Saverino. First appt was all the paperwork stuff online.....AND he told me at least 3 times that he cannot prescribe medication. That was fine, I don't take medication. 2nd appt online he told me two stories.....one was about a caveman who didn't go with conventional wisdom and went hunting on his own and got killed instead of sticking with the pack....the other story was about his friend who is diabetic and doesn't take medication. Then he tells me that we CAN talk through my PTSD but it will take a long time so the medication would be easier. I cancelled the other upcoming appointments. Pathetic. read more

We scheduled an appointment with Dr. Kwiatkowski several weeks in advance. When logging in for the appointment on time, we got an error message. We immediately called the office right away. They did not know what to do and said to call tech support. Tech support said they were not able to fix it and it was the doctor's office's problem. We then had to call the office back and they said the doctor also was not able to connect either and they could reschedule. Then a day later, they say we've been rescheduled but Dr. Kwiatkowski is not willing to see me AND to expect a BILL from him for a missed visit! We literally took time off of work for this appointment, were on the phone for half of it, couldn't connect because of the office and then get treated completely horribly. This business and the doctors should not be in business. We have already told people that we know in the area and will be following up on this to make sure this does not continue. read more

I have been a long time patient of this office. Yes, the receptionists are rude and the billing department will consistently make errors. Second, they switched to another tele-health program which is garbage. Finally, enough with the tele-health crap. All doctor's offices are open Including dentists. In conclusion, try revamping your customer service BIG time. Second, when you get an appointment, the receptionist should review the tele-health platform with the patient. Third, open your office back up! Try putting chairs outside to limit the number of patients in the waiting room (on a busy day the waiting room might have 5-6 patients). As a mental health provider, it's bad enough when you no longer make eye contact with your patients because you're too busy typing away on your computer. How about welcoming your patients back in again for in-person visits? Be vigilant and follow the CDC guidelines! Finally, when your practitioner flips the f out because you were not notified that they changed their tele-health system Is not OK! Ten minutes before my appointment, I registered with the system and followed the directions. Mind you, I am well versed with technology. While waiting in my car because it was during the work day and I work out of my car, I got a nasty call from the therapist FIVE minutes after my appointment time. He was condescending and down right nasty questioning why I hadn't registered and said "I've been emailing you." Rather than conduct the rest of the appointment via the phone, this therapist wanted me to work through the tech issues and use the platform. After this person muttered that I was wasting their time which I was hurriedly made to try tele-health again. We connected, I was berated because there wasn't a good signal. I'm sorry, I was working and was on Coronado Island which I have never had issues making calls, face timing, texting, etc. Now I am pissed over this person outwardly humiliating me, I wanted to get through this appointment all the while I could not use the camera and there was a horrible delay creating an echo. I had actually scheduled my regular bi-annual appointment one month earlier due to life circumstances and the increased anxiety as a result. (the earliest appointment they gave me was 9 days out despite the urgency). As the appointment digressed, the therapist acted more like a parental figure pointing out the obvious barriers I was highly aware of. If I want to be subjected to that line of questioning, I could have called a parent but my parents would never do that. And the most assanine thing happened today. The office conveniently called and left a message that I had missed my appointment yesterday and wanted to see if I'd like to reschedule. Now I will get billed for a missed visit because the billing department doesn't know their ass from their elbow. I have watched this clown circus for years. Fortunately I have enough insight into my condition that I know how to cope with my problem but some minor support was all I needed. I will not be returning as a patient! Do not waste your time with this crap of a broken corporate machine . Go to a smaller practitioners office. And to my therapist, you DO need to retire. Clearly you are burnt out and as a result you now come across as a total asshole to your patients. Sorry to have wasted your time for being a loyal patient for close to 15 years. Let me remind you, you and your office have wasted enough of my time in the waiting room and on the phone. I'm sorry that my 12 minute session caused you such frustration and distress. You should be ashamed of yourself. RETIRE!!! read more

Thank you Laura at PCSD La Mesa 619-667-3380 for your guidance patience understanding and excellent customer service. We appreciate you. =)

The rudest person, nurse practitioner I have ever met.? Nasty, demeaning, condescending, unprofessional, just gross- I've never been spoken to like that from Pam Valardi- do not go to PCSD!! Just awful !!! read more