The gym itself is very nice and has a lot of equipment and classes. However the saleswoman Noor is…read moreterrible, very flippant, not at all helpful, basically doesn't seem like she wants to do her job at all. Specifically I showed up with a friend who had done a tour the week before and I wanted to use the wellness area. I had a tote bag purse that was obviously not full and she stated that I could not wear a swimsuit, as if I should have come in fully nude (I was in work out clothes) I already knew this and said ok. The website states over and over that this is an all inclusive club, it also mentions towels and robe service which I assumed was included. I wasn't offered during the above conversation to rent a robe or towels. I also wasn't offered a tour of the facilities. I went upstairs to the locker room (that my friend told me where they were not the sales person) and took 10 minutes trying to figure out the lock, when I was finally successful, I wandered around trying to locate towels and robes, they weren't there. I went back down the stairs and stood at the front desk so I could ask someone, the first employee didn't really understand what I meant, she was very polite and tried but asked me to wait while she got Noor. I stood out there another couple minutes and eventually Noor moseyed out with her freshly made cup of coffee (because customers should always wait for employees to do personal things), I asked for a Robe and Towels, she looked at me like I was an Alien from another planet, so I repeated myself. She notified me that towels and robes could be rented in a very snotty way, didn't offer to rent them to me, didn't tell me what the rental price was. I unfortunately also was very annoyed at this point as she seemed to be going out of her way to be unhelpful and replied that isn't what the website said and also isn't "all inclusive". To be fair the website can be taken both ways but she could've been polite. So I went back to the locker room, grabbed my bag and went back downstairs and sat in the lobby for about 30ish minutes while my friend finished up. We went to join up, she asked how our time was I responded with Terrible, I was ignored. My friend grabbed the paperwork because overall the facility was very nice and we figured we would never have to speak to her again. We sat down to fill out the paperwork and after about 15 minutes she came back over and in what I'm sure she thought was a huge display of generosity said for that this 1 time only she could give us free robes and towels, keep in mind this was 45 minutes later from when I originally asked for them. I said no I didn't want them, I was hungry and wanted to leave. She then started to offer again and I stated that she should have offered them when I asked. She then told me that it was my fault because I didn't give her a chance to. I guess sitting in the lobby for 30 minutes didn't give her a chance or when we went for the papers 15 minutes before or I dunno offering to rent them to us in the very beginning or being nice instead of rude when I actually asked. We would have happily paid for a robe and towel rental, we would have totally signed up but telling a customer that they are responsible for the employees bad behavior by the employee is a major deal breaker. So they lost 140 eur a month in membership fees.
