I'm pretty sure Millennium Physician Group (the walk-in clinic) is a HUGE scam! I went in to their office on 2 separate occasions. Each time I went there I had different insurance companies. I had switched them out. That has nothing to do with it, but will put that out there so it makes sense when I'm telling my story.
My first visit was in January 2025. I went in and asked the girl sitting at the front desk if she took my insurance, she took my card and said yes we do, you just have a $25 co pay. I said great and I paid that and she handed me their iPad so I could fill out my information. I saw the doctor was prescribed my meds and left.
My next visit was in March 2025. I walked in and the girl at the front desk asked if I had been there before, I said yes but my insurance had changed and handed her my new insurance card and asked if they took it. She said yes and that I had a $25 co pay. I paid it and had to take the iPad again and fill it out again. This part was annoying but whatever I did it. I saw the doctor was prescribed my meds and left.
A month or so goes by and in the mail I get a bill for $425. $200 for one visit and $225 for the other visit. This didn't make sense to me since I was told they took my insurance. I called their billing dept and I was told insurance didn't cover either one. I asked why and she said even though they take FL Blue, I'd have to call my insurance company to find that out, but that since they aren't covering the bill I had to pay it in full.
I called FL Blue to see what the problem was and they shared with me that Millennium takes FL Blue, but they didn't take my PLAN! I asked, "How was I supposed to know if they took my plan?" I've never gone in to any doctor's office and asked, "Do you take my insurance and also, do you take my plan?" Never have I asked that..it's always if they take my insurance and I get a yes or no. If yes I stay and if no I leave to go somewhere else that does. I don't make monthly payments for insurance to then get charged $225 every time I go to the doctor's office. I haven't had a doctor's bill that high ever! While I was on the phone with customer service at FL Blue and they were explaining this to me, he did say I wouldn't know this and I should never have to ask if they take my plan because when the people at the front desk look up to see if they take your insurance they see if they take your plan as well. He said every doctors office sees if they take your insurance and if they take your plan and they see this so they can tell you before you see the doctor so you can make that decision on whether or not you want to pay that extra amount to see the doctor incase they don't take your insurance or if they do take your insurance but not your plan.
Millennium chose not to tell me and I'm sure they choose not to tell many of their patients because I believe they are running a HUGE SCAM on people here in Fernandina Beach. I think most people don't realize it so Millennium is getting away with it. I think most people don't want to deal with the hassle of figuring it out so they just pay it, but not me. You will not scam me and will not tell me that you take my insurance, not once, but on two occasions and then bill me a month or so later, charging me for the full amount!! Either this whole company is scamming people or it's girl at the front desk checking people in. Or maybe she doesn't have a clue what she's doing and either needs to be let go or re trained. Not only are her skills lacking but her attitude is awful. My 88 year grandmother was there the other day and was treated terribly! Who treats an elderly woman or anyone elderly for that matter, the way these people do! It's unreal! Now I wish I had read all of these reviews before going to this awful place. You live and learn. If the next person reading this can learn from my mistake, please turn and run away!! Run as fast as you can!!! You'll be treated rudely at the front and they'll most likely scam you!! Find another clinic to go to and have better luck with them!! read more