Sunshine is a top notch campus that meets so many needs! They have behavioral health, skilled…read morenursing rehab, enhanced assisted, living, memory, care, and now they are opening an assisted living! It is ran by private ownership that has been in the family for over 75 years! Check it out, you won't regret it!

My mother has been here for over 2 years. Currently she is in the Memory Care unit. The Staff is…read moreamazing, even with a fairly high turn over rate. The care given has been great. The reason for 4 stars instead of 5 is the food. Mom does complain a lot about the food. Otherwise, great job all.

Lifecare Center of Coeur d'Alene has provided excellent care to my parents over the last couple of…read moreyears. The facility went above and beyond in making accommodations for them. My mother had many needs and was sometimes difficult, but they always provided her great care with compassion. They were very supportive and compassionate during her passing and continue to take excellent care of my father. I highly recommend them for anyone looking for a kind and caring place for themselves or a family member.

I've worked for Life Care Center of Coeur d'Alene since 2009. I decided to branch out and take a…read morejob elsewhere but I missed my coworkers, I missed our amazing residents, and I miss the building. I returned in February 2018 and I was amazed that the building was even better than I remembered! The entire facility had been upgraded, we still had most of the amazing staff that was there from 2009 and I had the privilege of meeting and working with new employees. We have such an amazing team, nursing staff who truly care for residents like they were family, and a phenomenal rehab team that will make a huge difference in your recovery! When you place your family at a skilled nursing home, whether it be for rehab or for long term care, you should feel like home when you walk in the building. You should see a clean facility with content residents. You should be greeted at the front door with staff who help you with any concerns. I know there are negative reviews out there, but from your first step in to the building you will see the difference. We aren't perfect, but we do learn from our mistakes and we educate to make sure that our residents have the best care possible. The best feeling is when we get to see our residents successfully graduate from our program and walk out of the doors! Life Care Center of Coeur d'Alene is a great place to stay, a great place to work, and I welcome everyone to come tour and see the difference!

Super unprofessional management and staff. Homes are left with scarecrow crew at night time…read more Sometimes during the evenings there is nobody at all in the home and a fall happened and there was no caregiver available. My friend told me that someone fell and there was nobody there to help them. The turnover and people that work there is under 90 days. I would not recommend this assisted-living at all. There are way more assisted-living in Coeur d'Alene that are so much better.

I have a family friend that is unluckily at this place. I would say to be fair that the nursing…read morestaff is average. They are probably not the worst but also not noteworthy. I have had two underwhelming experiences with the reception staff. For lack of a better way to explain, I would say that they are almost gleeful about not helping. If I have any say on other family members or friends, I would take them anywhere else even if I had to drive 50 miles further.

I understand that most people will never be satisfied with the care that strangers give your loved…read moreones but I would never recommend Pacifica. We've recently moved my Grandmother and are desperately trying to get her healthy again. My Grandmother did not get needed medication for 3 weeks, it ended up being stopped suddenly which made her anxiety and dementia exasperated. When trying to talk to any staff, NO ONE EVER TAKES RESPONSIBILITY. It's always someone else's fault, that no longer works there. No apologies, no accountability. We were also told that when my Grandmothers LIFE SAVINGS had been exhausted she would be able to continue staying at Pacifica on Medicaid. Concerned because there had been SO many things that changed or were not true, we made an appointment to discuss this and other issues. We were immediately told NO she couldn't stay and again, It was the old employees fault for telling us that. It was always filthy, they are always short staffed and the urine smell is awful. When we moved my Grandmother out it became even more obvious how poorly she was cared for with the amount of dirt everywhere. They are building MORE houses and I'm wondering how they will be able to handle more residents? If you're lured in with the new construction, be sure you go over every single detail, because you can not take anyone's word. And if you have a loved one move in, be sure to be there every single day, be there for every doctor appointment, make sure you are aware of every medication. Basically, micromanage every little detail because you can not trust them to truly take care of your person.

I am so disappointed in this facility! When my dad and I first moved my mom in everyone was so nice…read moreand now I just realize it was because we were a cash pay family and they found every way to get more money out of us and not tell us why and they're so quick to take your money but as soon as your loved one passes and you have questions of why you're being charged for a month of care after they've passed away no one will call you back. These people have these fancy titles like Kirk the executive director and Vonnie is another director, then Steven apparently regional director down in the Billing office in San Diego. Not even the courtesy of one call back I've been calling these people for weeks. I've been nicely asking them to go over things with me and Kirk was very rude to my dad. He had just lost his wife and all they care about is money this place disgusts me. They're trying to charge us to renovate a room after we left it better than we got it. It was cleaned and the items were removed. These people only care about money. Be careful before you put your loved one here they'll act nice to your face, but as soon as the money stops, they could give a crap about you or your family! So to all you people over there with the fancy titles, you don't deserve them. You don't have the courtesy to call a person back asking for you to explain why you're charging for care and room and board the month after the person has passed away. This is a violation of CMS and Medicare. All you to say is refer to some paperwork, but you can't tell me which paperwork and where it is, you guys are a joke. I've been patient. I've been calling for weeks leaving messages. No one can call me back. You guys should be ashamed of yourselves. I'd like to thank Heidi, who has been able to help in her capacity and Jennifer the nurse at the location but other than that once the titles get higher, you people are despicable treating an older man who had just lost his wife like he's stupid and shove him out the door with an excuse of go read your paperwork. not acceptable! Watch out for Kirk. He cannot keep up with his lies. He says one thing to somebody, and then says something to somebody else he contradicted himself to me in the same day. We did read the paperwork and this phony language that you said is in there it's not there. I'm asking you to show me where this is why you're keeping over half my dad's money with some phony scheme of you're allowed to charge him for it. I have a bill showing charges for room and board for March and my mom passed away in February...horrible!

This office came highly recommended after visiting the Indigo Urgent Care on S. Regal for my…read morechild's broken arm. I'm impressed with their quickness, but not rushing, and their professionalism without losing any "bedside manner".

Great team. Very kind and informed. They have made my PT fun and Dr Blumenthal and staff have…read morealways been very kind.

I have been a caregiver for over 20 years. I actually went through CNA school while I was still in…read morehigh school in the 90s, but at the time I wasn't sure about that career choice so I put it off for a few years. My mother opened an AFH in Spokane and we ended up taking care of my boyfriend's grandmother and ended up reuniting his father with his mother whom he had not seen or heard from in over forty years. It was one of the things that steered my final decision towards caregiving; making a difference and the unexpected soul-touching moments. I might just have caregiving in my blood as my mother was an LPN and my great-aunt an RN. I have worked as an independent contractor caregiver, in AFHs and through agencies and of all the places that I've worked throughout my time as first an NAC and then as a CNA I have to say my favorite has been/is "Home Care Assistance". It's evident from the start that they care about their employees as well as their clients and the managing staff in Liberty Lake are beyond amazing. They all need to be honored and recognized for their hard work; Tia and Amy and Jen and Brandie should all get an award for going above and beyond mere management duties. I wouldn't want to work for any other agency ever. I am really happy that they, and all the clients I've been assigned to so far, really seem to like me because I plan on staying on for as long as they'll have me. They've got themselves a happy, experienced, very loyal employee right here. If you're a caregiver and are good at your job and can show it and love people and are currently looking for work then I wouldn't hesitate to apply with this company. Sincerely, AEB, CNA at HCA (Current Employee)

I Would Not Recommend TheKey Home Care…read more My wife has Alzheimer's, I have cancer, and we genuinely need dependable help in our home. Unfortunately, our experience with TheKey caused us more worry instead of giving us peace of mind. We had serious concerns about the caregivers assigned to us. I had reason to believe that one caregiver stole from our home, while another behaved in a way that I considered emotionally unstable. When a company sends someone into the home of a vulnerable person, careful screening, supervision, and accountability are essential. Based on our experience, I do not believe TheKey met that responsibility. When I was hospitalized for three days, a manager from TheKey helped arrange around-the-clock care for my wife. I appreciate that she was not left alone, but the resulting charge was nearly $4,000. That money was taken from my checking account and created serious financial hardship for us. I served in the United States Navy for 32 years, and the VA referred us to this company. I had hoped the VA and TheKey would provide safe, trustworthy, and affordable assistance. Instead, we were left with concerns about caregiver conduct, inadequate screening, and an expense we could not afford. My wife and I remain in serious need of help, but after what happened, we will not use TheKey again. Based on our personal experience, I cannot recommend placing a vulnerable family member in their care.

Not hang up on a terminally ill future client! Respect and…read moreunderstanding when someone says they are tone def and has had 15 strokes what happened to CARE giving ??? Dignity,understanding and respect we did not ask to be in our situations and hard enough to have to ask for help. Just to be hung up on. We go threw enough on a daily basis This is not the only company that has inconsiderate people as employees... 3 yrs and still not a single decent person or company in Spokane and Spokane Valley I worry about the clients who can't speak up for them selves respectfully y'all should be ashamed

I could not be more thankful for the True angels that came into our lives when we needed them the…read moremost to take care of my Stepdad as he became more debilitated in his last months of life. Peggy could not have been more perfect & comforting as a caregiver & true friend to all of us as our daily daytime caregiver. Denny had utmost trust & joy at seeing Peggy daily, whether it was helping w/ Activities of daily living or just sharing joyful banter. Kaylie brought joy & comfort to Denny, bringing her guitar & allowing him to sing & feel a part of himself he had lost a long time ago. Cody provided a man to converse with about old times & life memories. Sandy, brought the HUGEST heart & comfort in a vulnerable time (Night shift) & could be trusted to care for his safety & ultimately hold him in her arms & protect him from falling in his last breaths. She provided protection for my Mom's heart in the most difficult hours & gave all that she had to ensure Denny had any comfort he needed that she could provide. These caregivers mentioned were invaluable & I am thankful we found them when we did- Much Love & thanks- Garnet Davis

Up until early this week, my mom was a resident of Northstar. She loved her apartment and the food…read more Family was always welcome to participate in the activities with her. They just finished an exterior remodel and are currently refinishing the interior common areas. The staff was friendly and very helpful. After touring numerous facilities, this one was hands down the best. She lived on the independent living side. My daughter would occasionally stay with her in her apartment. It was the best situation next to having her own home. To the staff thank you for the care you provided while she was there.

Amazing, loving staff work at North Star. Residence always seem very happy. They have plenty of…read moreactivity activities and outings for the residence to enjoy. North Star is a fabulous place to live.