My experience has been the worst I have ever underwent with a company and trust me when I say this, I will never. EVER. deal with this company again. It started out with ordering just one single iron door through lowes. The only minor mishap was a delivery delay (door was ordered in November of 2020 and expected delivery was January 11,2021.) When the door finally arrived on January 28th I reached out to the shipping carrier Saia (feel free to fact check me. Their info is 1-800-765-7242) to know where my door was and they told me that Milan iron door owed them money so they held my door. I ended up calling Milan iron doors to figure out what was going on and spoke to Jim Hoseini and he told me that everything would be fixed. He made a replacement in 2 days(that seemed suspiciously quick) to be sent out. I told him that was fine. A week and half goes by and the shipment arrives only to find out that they were the wrong doors. I called Jim to tell him the problem and he told me that we could keep the doors, not to worry about it, and if the correct door arrived that I could keep that one also. He Later ended up changing his mind and demanded that we send them back. That was fine by me, all I asked for him to do was to pay for the handling fees. He wanted me to pull my contractors off of my project to repackage said doors. With the promise to reimburse me for the labor. After being told by saia they were owed money and him not keeping his word I honestly did not trust him or this company enough to willingly be scammed out of labor fees. I let him know the doors were here. He kept requesting my contractors information and when I refused to give him the information, he began acting hostile. Then the original door arrived and it was still not the correct door we ordered. I called jim and asked him to stop sending me doors, he proceeded to hang up on me. I then called and spoke to a rep named Andy and explained everything that has happened. I understand these doors are not mine. I told Andy they could come and get the doors, but I would not be making myself responsible for any packaging, labor, or shipping fees as it was not my mistake or responsibility. Later that night I got a threatening text from jim stating that I am a scammer and that he would be sending me an invoice of $10850. I paid 2,000 for the door I originally ordered, so I don't understand where that amount comes from for the 4 incorrect doors that were sent out. I proceeded to let him know that I don't want the doors and that the doors need to be picked up and uninstalled out of my building. He responded by threatening legal action which is fine, as I have plenty of proof of how badly this entire process has been handled. I don't want the doors they are ALL the wrong doors. They need to be picked up and I the customer should not be held responsible to pay the fees to fix the mistakes made over and over again by Milan iron doors. BUYERS BEWARE of this "company". Their business ethic is shady and extremely unprofessional. I will be reaching out to lowes to file a formal complaint and maybe prevent this from happening to another unsuspecting customer. read more