I called, and they booked my appointment for the next day. They ended up rescheduling for a later…read moretime, which is fine. When they arrived, they told me they couldn't provide a quote until they took it apart. Once a part, they told me that the springs would be $900 each. I told him I was not willing to pay that much, so he lowered the price and warranty. He told me it was the cheapest spring that they carry. He was here for 35 minutes and charged me $475 for labor, plus $65 for the service call, and the springs, on top of that, for a $2,000 plus bill. The installer was very good, but I would get the estimate in writing before letting them start on your door. It's absurd to pay that much for 35 minutes of work.

Misrepresentation of where they were from, thought I was utilizing a local company. Estimate was…read morerequested for a broken spring and an appointment for that was scheduled, they called and stated the driver had a flat and requested a later appointment time. technician didn't arrive until after that appointment window had passed. Technician gave an estimate on labor cost before starting but said he couldn't give an estimate for the parts until he took it apart to see what all needed to be replaced. Once it was dismantled he then gave my husband a quote to replace both springs and both drums (noting you HAVE to replace both springs) and showing damage to the drums that was not noticed or noticeable before he took them down (door still opened smoothly so unsure how they were so damaged). Price quoted PER spring was $900 (more than we had expected the entire repair to cost), husband asked what other options there were and the only other option was the same spring with a shorter warranty for $600 per spring. As the door was dismantled and we had no other options he told him to make the repair. I approached the tech to inquire about the price as it was far higher than expected and I was met with some attitude and was told that the springs are high quality and American made and the other springs that I was probably looking at would need annual maintenance and these don't. It was a bit aggressive and I didn't get much more of an explanation than that. the receipt was hand written with no details regarding parts and part numbers. I asked for this information and was told they would register all of the warranty information and was quickly shown the spring on a website. I attempted to look up the part but you need to register and be approved to get into the website. Repairs are done and garage door works, hopefully it stays that way, but cost nearly $2,000. Using scare tactics, dishonesty and price gouging and now that I have dug deeper it looks like it's common practice for them.

A while days back my garage door cable snapped. Then I reached out to The Garage Door Team. They…read morearrived and professionally dealt with my problem nicely. Cost effective service.

We had Kyle, Brandon, and Riley out this morning to replace 2 garage doors & openers. They arrived…read moreon time, introduced themselves, were professional & answered any questions we had before beginning and upon completion. They were quiet while working (I really didn't hear a thing) and completely cleaned up after, they even swept out our whole garage (which we didn't expect). I'd gotten a bid from another company as well during this process and St. Croix Garage doors came in lower, but they were also more professional when I had several questions prior to purchasing and install. We'd absolutely use this company again & will recommend to friends and neighbors in the future.

Only leaving a review on yelp because I already left a different review on Google of a different…read moreinstance of good experience. Anyway my Grandmother realized all our security codes for the garage doors needed to be changed from default so I gave it my all to reset her door and messed it up a little in the process so I gave in called and left a message at 7 pm Wednesday night for the Woodville location. To my not so suprise due to previous positive experiences the called and left a voicemail right away Great punctual service Brian Holldorf even went above and beyond the request to reprogram the motor and set me a new code. He also took the time to be sure I knew how to use the keypad and greased the springs upon seeing the door jumping on the track. Thank You Brian Holldorf and Woodville location St. Croix Garage doors!!!!

I consider this listing on Yelp to be fraudulent. I called the number and said I'd need service…read more The woman told me that she'd dispatch somebody to our home. The company that showed up was Superior Garage Door, which has horrendous reviews on Yelp. If I'd known it was Superior Garage Door, I never would have called them. I got lucky, and my garage door was repaired without incident for a price that I thought was reasonable compared to what others were telling me over the phone. I will never again allow a company I did not call on Yelp do work at my home. I think a fake listing like this is just a way for them to hide behind their poor reviews.

Our door coil snapped and we had no way to open our garage door because it was so heavy. We called…read morethis company right away to get someone out to look at it and he was able to assess and fix it in an hour! Simon was straight forward, clean and quick worker! Definitely will recommend in the future!

I need two exterior repairs done and Darren and his team did a fine job. They stained my exterior…read moresteps and repairs a sliding door.

Great service. Arrived on time, were extremely pleasant to work with and did excellent work…read morerepairing all my closet doors. Will definitely call them again.

My garage door wasn't open and/or closing routinely. I had another garage door company come out…read more(they came out a total of 3 times), for the same issue and couldn't figure out what the problem was. They had wanted me to replace my whole motor. I called Blackhawk, Brent came out within the next week-he is the linear master- he figured out that the motor was functioning just fine, it was the electrical outlet that wasn't consistently giving it power. He tried another outlet and ta-da! It was working again. When I do need to replace my garage motor or have issues- I'm calling Blackhawk the first time. Thank you so much Brent! A+ in my book! I really appreciated the honesty and not up-pricing everything.

On 7/23/2024 I signed a contract with BlackHawk Garage Door and paid a 50% deposit for the purchase…read moreand installation of a new C.H.I. Planks Cedar garage door. The salesperson, David Schaffran, informed me the lead time would be 6-8 weeks. On 9/23/24 a two-person crew from BlackHawk Garage Door came to my house and installed the new garage door, tracks, spring, and opener. The installation crew realized there was one damaged section as well as two other sections of the garage door that didn't have the correct color trim. At no point during the two-month wait did BlackHawk Garage Door notify me of any issues with the garage door, nor did the technicians notify me of the obvious problems until after installation was complete. They had already removed my existing garage door, tracks, spring, and opener, so I had no option but to wait for them to fix these issues with the new garage door sections. After the installation crew left, I called David Schaffran to inquire about these issues. David said he would get back to me later on 9/23/24, but never did. I emailed BlackHawk Garage Door's management the following day to get their resolution plans. The purchasing manager, Brandon Myers, responded claiming this was a warranty issue with the supplier, C.H.I. Garage Door. Brandon told me we were fortunate to be getting all four sections of the garage door replaced through warranty. This is not a warranty issue. This door was not to the specs I ordered per our contract. BlackHawk Garage Door knowingly installed a wrong and partially damaged door. Brandon has repeatedly assigned the blame on the supplier and insisted that BlackHawk Garage Door has done the best they could, glossing over the fact that BlackHawk clearly failed to properly inspect the door. I have had to inquire several times to get a clear answer as to when I would have the correct garage door installed at my home. The most information he provided was 4-5 weeks lead time for the replacement garage sections, and that the installation would be prioritized. After more than five weeks of waiting with no updates, I followed up again through email on 10/30/24. Brandon Myers responded claiming the replacement sections were backordered not once but twice, first on 10/11/24 and again on 10/24/24. I was never informed by BlackHawk Garage Door when these events took place. The revised ETA is now allegedly the second week of November, 2024. BlackHawk Gargage Door has been disrespectful to my time and property and has not performed on our contract. They have never taken responsibility, and their communication reflects a smug arrogance that they're doing me a favor even when it's their wrongdoing.

We were so pleased with the work Tech Manager Donley Skroch did on our garage door. He…read moreprofessionally and skillfully repaired and replaced several parts and mechanisms in little over an hour! He was so kind and personable to deal with and he didn't try to upsell anything to us. We HIGHLY recommend this company!

They did spring repair on my garage door very nicely. Their technician was polite and friendly…read more They completed the job professionally, were budget-friendly, and if I need any garage door service in the future, I will surely call them.