I called 5 or 6 different companies for a quote on getting my house power washed, Busy B power…read morewashing was the ONLY one to call me back. Walt and another fella showed up when I was told they would show. They were really nice and Walt answered all my question. They did a great job and I was charged the exact amount I was quoted for the estimate. I'm happy they called me back and I would recommend them to anyone.

Three years ago we hired Busy B to power wash out house prior to it being painted. We couldn't…read morehave been happier with the service. Walt and his team were attentive, thorough, and went above and beyond to make sure the job was well done and that we were satisfied. Naturally, as we prepare to sell our house we wanted the same level of detail, so we called and scheduled with them again. I'm not sure within the last three years if this team was abducted by aliens and replaced by their evil doppelgangers, or if they just don't care anymore, but this experience was the polar opposite. The day prior to our appointment we received an email that gave some basic instructions, but what was striking was a paragraph that said "Please do not call us on the day of your job asking for a specific time. You will not be given one. Due to the nature of our work we cannot give out specific or estimated timing on the day of your scheduled job. You will receive an "on-the-way" text if you've provided a cell phone number." OK. That's a little off putting, but we get it. Some jobs are bigger than others, but even the cable guy gives you a range. Day of the appointment arrives and two hours are spent clearing the decks and porches. And the waiting begins..... Finally at 3:00pm a text is sent to the company to get an idea of the latest time they will arrive. At this time the office manager says, "Oh, he's been there and left". What? What happened to the on the way text? There was no knock on the door and no phone calls. Effectively the receptionist told us that there is a car blocking the driveway and he couldn't get his truck in to turn it around. No, we say. There is no car blocking the driveway, plenty of room. Actually, says the OM, you have a difficult driveway to get up and Walt (company owner) remembered this and didn't have the right equipment to get up your driveway. It's in the shop in Harrisonburg, so he's not going to be there today (we have a bit of a hill to get up). Wait we say, which is it? A car blocking the driveway or lack of equipment? At this point we are told the house phone was called and a message was left telling us this information. That's a tough sell, as the land line has been disconnected for about 5 months. After much back and forth we basically tell said receptionist that this is extremely poor business decisions and terrible customer service as we have all of our porch furniture sitting in the yard, and are planning on staining the decks tomorrow. Not my problem was the message from good ol Busy B. We asked to have the owner call us. We were told that he doesn't have signal. Maybe he'll call, maybe he won't. At this point we are at a loss. It looks like the B is too busy to come do the job they committed to. So we begin to look for other options. Suddenly, at 4:00 pm, a white pickup pulls into the driveway with no special equipment and somehow navigates the 'obstacle course' of the driveway blocking car. The owner himself gets out of the pickup. He made no apology. When asked why he didn't bother to call or knock to let us know he had made an attempt. He then tells us that he had both knees replaced a few months ago and didn't want to walk up the driveway. He also tells us that getting our house power washed is 'not a crisis', and that him living with cancer over the past two years is. What? No one called it a crisis, just really poor customer service and crappy attitudes when asked why no one had showed up or called. I'm very sorry for your medical conditions, but that's not my concern. If it's that bad, maybe you should have sent someone else. Finally the power washing begins. No real apology for the lack of communication or the decision not to show up. During the washing session, there were some texts back and forth to our oh so happy OM who said that a check would be needed at the end of the session. We said we would pay electronically just like the last time. 6:30 rolls around and we go outside to look at the job. First thing noted was that the walks and back patio were not done. An argument ensues that those have never been done and that was not on the work order. On the contrary we say, they were done last time and we specifically stated that we did not want the deck surfaces washed (which they did). On the previous you talked about how we needed to fill sand back in the walks after the session. After more arguing back and forth, out he goes to finish the job we hired him for. Bottom line is this. The entire experience from top to bottom was terrible. Communication was terrible, service was terrible, attitudes were terrible, integrity was terrible, and the job was marginal. It's unfortunate that this occurred. We would not recommend services from this company at all. Both the office staff as well as the owner were argumentative, and it appeared clear he did not want to do this job.

We received a very thorough estimate from Susan. She was very prompt and knowledgeable and was…read moreeager to help.

They cleaned our windows so well, I can barely tell we HAVE windows. Service was easy to schedule…read more We thought it was a good price, and very worth it.

Oh, how I wish I had taken before and after pictures!! My house looks brand new - and let's just…read moresay before, it DID NOT. Dan was professional, efficient and explained what would be done before he got to work. I highly recommend Five Star Exterior Services for all of your house washing needs. I promise... you will not be disappointed.

From the owner: "We specialize in the exterior cleaning of your home or business in Charlottesville, Albemarle,…read moreRuckersville, Greene, Madison, and Orange, Virginia. Whether it's cleaning your roof, house, deck or fence with our top of the line soft washing system or pressure washing your driveway, sidewalk, or patio, we have the right knowledge and equipment to safely restore your home or business's exterior surfaces to a ""like new"" condition. We guarantee a Five Star experience on all of our services. If for any reason you are dissatisfied, we promise to make it right. We proudly offer a 10% discount to active and retired military families, first responders and teachers for residential services."

He did an excellent job and at a reasonable price. Dacota had to drive quite a distance to get…read morehere, and I do appreciate his willingness to work out of his immediate area. Just waiting for a receipt, but otherwise, everything went perfectly! Pat H.

From the owner: Here at MountainWorks we treat people like family. We offer very competitive pricing and go above…read moreand beyond to make sure each customer is highly satisfied.

Drew and his team did a great job trimming three overgrown trees on our property. Job was done in 2…read morehours, including hauling away all the brush and cleaning up our yard. They also made sure to consult us throughout the work to make sure the trees were trimmed to our liking and that we covered everything we wanted done. Fast quote, good price and easy communication. Awesome to work with.

Came in to remove tree and haul away. Great job, excellent price, flexible on schedule, did great…read morework, quick, clean up great. Highly recommend

I'm very happy with the outcome. They listen to my needs and delivered. As well as kept…read morecommunication with me. I will be keeping this company on speed dial for future cleanings. Thank you very much for your detailed wash of my home.

Great work and will not leave the job until all algea and mold has disappeared. applied 3…read moreapplications and the vinyl siding looks brand new. VERY reasonable. Will use him again!

Jason did a great job on my sister's bathroom. The bathroom ceiling was covered with mildew or mold…read moreand what a difference on how it looks now! I highly recommend his services.

We created a contract with Jason of $7000, paid him 50% up front and then gave him an additional…read more1/3 of the total and he told us he could be done in 2 weeks max . he refused to finish and left a mess of unfinished work, he only worked 10 days out of 4 weeks. And we had to hire another company to fix his mess and finish the job putting us 2 months behind and $5000 over budget