NEVER SHOP HERE AGAIN!
Last Tuesday, as we were traveling from our home in the far northeastern UP, we stopped to purchase a few new dog toys for our Newfie who was traveling with us. We purchased a green elephant that made a Whoopie-cushion (fart!) noise. Blueberry Pie loves those. The next morning, we blipped that tag off of the toy and gave it to Blue. He chewed and squeaked it, chewed and squeaked. By the next morning, the elephant had gone silent. No squeaker ( Fart noise).
We were all disappointed. But. Steve had kept the receipt. We would stop in on the way home from La Crosse and turn it in for a replacement.
Hmmm. Mighty Pet requires both the store receipt (which we had in hand) AND whatever tag the toy was sold with before they will consider a replacement. Whaaaat?!?!?! Who clips a tag off of a dog toy and KEEPS IT?!!!? We asked. The woman insisted, in a decidedly UNfriendly manner, that it was store policy. No refund or replacement.
We had intended to purchase a couple of sturdy leashes for our dog. At this point, I asked, "Seriously. You are going to risk disappointing a pair of very good customers for the small price of a single toy? Two dissatisfied people can spread the word far and near." This woman shrugged. So we walked out. I will NEVER shop there again! Recommending that others follow suit. This store is NOT in the mindset of customer service! read more