I was treated very unfairly and had Dr. B. Nevins give information that was completed to my doctors. The appt was a waste of time and money I've even left negative reviews with the agency which referred me to him. I will had to request another Dr. read more

I was unfairly treated here. If you want to be abanonded when you need help the most this is the place for you. Also, in my personal experience they judge you, and only do severe harm. My therapist Jeana was nothing but a disappointment. She dressed super innapropriate for her profession, and she treats CHILDREN AND TEENS. My worst experience with therapy was at MPS. I will be tramatized for a long time after my work with my Jeana. You all should Google Brad Nevins (the owner of mps) name, he has 2/5 stars and 11 people reviewed him that way. (This what research has shown me) Some people have mentioned here (comments were deleted) that the comments where fake. What I find interesting about this is if click on the person giving a reviews name they have reviewed in 5 or more states.... the comments seem to "professional" and theirs either 5 star reviews or one star.... that's interesting out of 30 comments. I'll let you be the judge of that. Let's also mention how a worker here told clients they accept a certain insurance only to find out all your appointments were not covered... which put so many people $1000s of dollars in debt. Fortunately I only had to pay a few hundred while others patients have been seen for over a year had thousands upon thousands to pay. Again my experience. Go somewhere else or across the river, they have way better options than what's available in the hudson area, especially for DBT. MPS defines the reason you need a no star option for reviews. read more

I wouldn't go here. It's pretty tricky to make appointments work if you have a regular day job and have family. On top of that they decided to cancel all of our future appointments because of what they said were "no shows". These "no shows" which were only two were us trying to call multiple times only to get a voicemail. We would leave a voicemail letting them know we got stuck at work late and couldn't make the appointment. Not sure how it's the patients fault when they try to call multiple times with no answer. Hard to call and cancel an appointment when no one will answer. Figured leaving a voicemail was option. If you have to cancel an appointment, good luck, they won't answer the phones and just say it's a no show because they don't like to answer the phone. read more

I had very good experience with Dr. Holmgren at Midwest Psychological Services from 2016ish-2019. Nearly three years of good mental health care and stability. I moved out of state after graduating college in WI in 2018, but continued to make the drive to WI for treatment as it was only about an hour away. As life went on this felt like a hassle so I eventually switched to a clinic closer to my home. It looks like they began outsourcing their billing in 2020 which is when I started receiving a bill for $120.00 in the mail from previous service, however each time I call into the clinic they are unable to tell me what this bill is related to aside from a "previous service." Certainly the outsourced company could have more adequate systems that located an unpaid invoice, however, I was never billed correctly for this service during my actual time of treatment. I have continued to call and explain the erroneous bill, they have AGREED with me that is is erroneous, but as of 11/06/2021 I am still getting this bill sent not only to myself but also my parents home address as I was still on their insurance during this time of my life. read more

I Scheduled a virtual appointment in June - I filled out endless paper work only for the psychologist not to show up to the appointment. I called the office and they said okay and gave me the option to reschedule which I declined. I just got a bill (today April 3rd) for $195 FOR AN APPOINTMENT THAT NEVER HAPPENED. They are also saying this appointment happened on September 11th. They are literally just making up a bill!!! This is the worst company I've ever encountered. Please stay FAR FAR away. read more

I'm completely shocked to see the previous reviews, because I have had great success here. I travel all the way from Milwaukee just to see Audrey. After I have a session with her, I always leave feeling better. I have seen several therapists both individually, and with my parents, for various different reasons throughout my childhood and young adult life. Audrey is definitely one of the best Therapists that I have ever worked with. She has helped me to understand my complex personality and helps me manage my anxiety and for that I'm forever grateful! read more

I agree with the other reviewers - when my husband started suffering from depression we did not know what to do or where to go. We had our very first experience with therapy with Audrey Nevins. Like the previous reviewer states - when he was in a dark place she simply told him he way beyond help and that she would no longer see him. She in my opinion (as a person who works in the medical field) is a very dangerous person to be influencing people when they are at their most vulnerable times. I am actually very surprised this practice is still in business. read more

I was having difficutly with depression and needed help. After going through many tests and finding someone I could see to help me, this person disappeared. Now, they ended up with a bad illness and I feel bad for them. But this person didn't have hours that a working person could see them. In fact, I found out only one person has 1 opening in the evening for people who work. I went to all those appointments and then no one to help. It has been 45 days now since last appointment, and you would think someone would call and check on me. No one did. I guess it was good I wasn't suicidal. :) The people were nice, but they should know when someone is depressed and states he would need to speak to someone in the evenings, then that should be conveyed before they go through everything and meet with different people. Makes you feel a bit helpless when the people you go to for help simply don't. I still get depressed and it is difficult because it took so much for me to go there and make the choice to see someone, now what do I do. read more

Major disappointment with this office. My child had seen Dr. Holmgren last fall. She was having difficulty with depression. It got much worse right after the holidays. I called and left a message with Dr. Holmgren on January 5th and asked if we should increase her medication and to please call me back. No call back so I called again on Jan. 9th, and on Jan. 11th and left messages. Still nothing. I called the office and spoke to the receptionist on Jan 17th letting her know that I was not getting a call back . She said she would be sure to stop Dr. Holmgren when she saw him in between patients and ask him to call me. Still no call back by Jan. 23rd so I left another message. Called later that day and they said they could send me to his nurse and talk to her. They transferred me to his nurse and her voice message said her box was full and I could not leave a message!! I then gave up and scheduled by daughter with another doctor at another clinic. I called Midwest Psychological Services on Feb. 2nd asking to get a copy of my daughters medical records and that I would pick them up. I told them I needed the records before her doctor visit on the 14th. That's giving them almost two weeks! Still no call or medical records by the 8th so I left a voice message with the medical records person, Jill. Called again on the 13th and spoke to Jill. She said she would get this request to Dr. Holmgren and let me know when it was ready. Called again on the 22nd and got Jill's voice mail and left another message. I got a call back from Lexi who left me a voice message saying she is the new medical record person and would get my request to Dr. Holmgren!!! I called and spoke to Lexi today explaining my frustrations. They had my request for copies of medical records on February 2nd and by February 23rd, still has not been handled. She assured me she would have the records today, the 23rd. This is extremely scary dealing with an office that doesn't response to patients requests!!!! When you need care and treatment dealing with mental health and the doctor never returns your call???? read more

I had my first encounter with counseling a few years ago when I accompanied a family member to see a couple of different counselors in central Wisconsin, with a follow-up at Midwest Psychological Services. I cannot speak for anyone else and their experience, but I/we seemed to have good luck at all of these places. I think most folks that go into this field are naturally caring people. What I like about Audrey at MPS, was the same thing I liked about the last counselor we were seeing before her. They both, certainly with kidness and compassion, pinpointed the problem, and told this person what they needed to hear as opposed to what they wanted to hear. This person was thankful later for the advice. A few years down the road, I was losing someone (and eventually had lost) someone very near and dear to me. It hit me pretty hard. So at the suggestion of a few people, I decided to talk with a professional for myself for the first time in my life. So I decided to look up Audrey again to see if she was still practicing, since I left MPS with a good impression. I had a good support system, but what I was looking for in particular was someone to tell me what was going on in my head, i.e., why was I doing this or that, was this normal to feel this way or that way, etc. Well, I have to say Audrey was very good. With compassion and empathy, she explained to me how grief and trauma worked, and seemed to know what was going on in my head better than I did. She even told me about other feelings and "waves" that I might experience, which eventually I did. I was very impressed. Eventually, I recommended someone else in the family who was experiencing grief to Audrey, and they were also very happy with her. This whole experience made me respect and appreciate even more, all of these people in this field that study the brain, emotions, patterns etc. I haven't had much contact with anyone else at MPS, except passing by in the hall. Everyone else seemed friendly enough. When passing by or sitting in the waiting room, everyone else, including who I later I found out was Dr. Nevins, all just smiled and said hi. I sensed no aloofness at all. I'm sure as a general rule, these places are friendly. MPS was. All I know is that my first time seeing a counselor fulfilled what I was looking for. Someone who was kind, had answers, and good, helpful advice. read more

Warning! Do not bring your children here. I have a special needs child, and I am still in shock on what happened to my son. My son made the choice to misbehave, and I had to put him on a timeout. He was crying and very upset because I refused to let him damage the companies property. Not even two minutes into his timeout (I only know this because I am consistent and set a timer), the co-owner, Bradley Nevins, comes into the room and yells at my son for his behavior. My son's psychiatrist apologized for his boss's (Bradley Nevins) actions. Then when I called to complain about what had happened, by saying that as doctors there are so many other positive ways they could have handled this situation, Bradley Nevins' wife, Audrey Nevins, made the choice to tell me that I "obviously do not know how to control my children" and "it is sad that I would allow my child to behave this way." My child is special needs! Are you kidding me?!?!?!? After almost two years of going here, I will be telling everyone not to ever consider bringing your children or family here. read more