Doctors I have been treated by are great but, administration leaves a lot to be desired. Supposed to call me with an appointment for surgery at Proctor. When I call to follow up all I get is "they will leave a message " read more

PT's Olivia DeYoung and Patrick Brown are great to work with. Both has helped me out to get back to everyday living after my total knee replacement on January 14, 2026. Totally recommend both of them. read more

I have been seeing Dr. El Chami and he has been superb. I ruptured my Achilles tendon and he ordered an MRI to see if it was healing and the test was back the same day I had the MRI and the next day, Dr. El Chami gave me my results. He seems very knowledgeable, which is a great bonus. He also has a great disposition. There are some staff members that are definitely not very friendly. They do their job whenever I go and i don't take it personally. read more

Phone triage (Daisy) was very rude and uncooperative. Unable to get anyone else on the phone despite the fact that the office was open. That doesn't speak highly for the team as far as I'm concerned. read more

I went to the walk-in clinic, which has always been wonderful, even though I work for OSF and they are not on my insurance but have always been great. I was called back by a nurse who asked me questions about the pain in my knee. I showed her where it was bothering me. She informed me that since it was a walk-in clinic I can't come for chronic issues. I told her that I have osteoarthritis, but this is not the same. It is a different pain. She then goes outside my door and tells the Dr that " she is here for the same pain as before and has chronic arthritis." I'm going to tell her she needs to make an appointment. " I again told her that this is not my regular knee pain and that I will go to OSF since I work there, and I was just coming there to get seen sooner since it was so painful to walk and I have always had great care there. I'm a nurse and I can't work if I can't walk. I left very unhappy and with a whole different outlook on Midwest ortho. I will not refer people there anymore. I went to OSF and had a very severe bursitis, which they gave me a shot, and I felt better that day. I did have to wait another week to get in so by then I wasn't good. The nurse at Midwest was not friendly and did not want to listen to me. Thank GOD the Drs at OSF did I am much better now. I guess sometimes it's better to wait and get heard and good care. read more

My 88 y/o mom fractured her foot. ER splinted it and instructed us to call Midwest the next day for an appt. When I called, I was told to do walk in. We walked in next day, checked in at 9:34 AM, and we are still sitting at 11:16AM. The waiting room has emptied and is starting to fill again. ER was quicker, for goodness sake. It is a good thing her pain is under control today. This is unacceptable. ​ read more

I went to Midwest back in feb. with severe back pain Donald A. Mitzelfelt, M.D. was great, they took xrays and they thought i had bone spurs in back. He gave me a shot in back and something for the pain. My back wasn't getting any better, so they did an MRI. They switched me to another DR who was rude and said there was nothing wrong with me, I was in horrible pain for about a month. Finally they sent me to the pain center and DR Cohen. HE diagnosed the issue within 2 minutes of being there. Since then i have had no issues until today where the same thing happen to my back. Its related to a nerve getting stuck into my hip area and being pinched. I went to Midwest thinking they know the issue and they can help with pain until i could get into the pain management. they took me into this little office and said we will call you with an appointment. They didn't even let me see anyone. They just called me and told me the was a problem with my account. I have not been able to pay off my previous bill yet, cause we are still paying for my 13 son two surgeries from there. So i was denied because of money! I tried to explain things were tight right now and i'm doing the best i can, they didn't' care, told me until i paid in full they won't see me. i use to like this place, but it has turned into joke now. My mom just had a full replacement shoulder surgery, and when the day of surgery they call here and they ordered the wrong part. Are you kidding me? On top of all that, they push and push you for therapy, and charge you for an hour, when my son was in there 20 minutes, this happens all the time. read more

the walk in clinic is a joke. don't waste your time. i went in today with a very clear foot injury but because i couldn't definitively say what happened. because i honestly don't know. they wouldn't help me. the nurse was insanely rude. her exact words "if we helped everyone who came in we wouldn't leave until 10pm". maybe find a new job? you're clearly horrible at being a nurse. read more

Midwest has a deceptive online billing practice. The bills pop online and we paid them without knowing our provider was out-of network. You have to find the list of your claims and click on each individal claim and the a purple sign pops up "out of network". Then I had a difficult time getting our insurance and midwest to work with each other to solve the problem. My husband kept paying even when I told him to stop becuse they would not give him physical therapy without paying before or after his appointment. How is it possible for a therapist to work there for 2 years without being credentialed? Is that even legal? read more

I had reverse shoulder surgery in January 2024. I'm feeling great ! No pain !! Dr. Johnson is an excellent surgeon. I highly recommend Midwest Ortho in Peoria, and Dr Johnson read more

The office manager Tricia is a horrible person. She turns your words against you and will try to get doctors to not treat you if get upset because the front desk staff try to make medical decisions and are not professional or knowledgeable in how they speak to patients. This is the worst medical practice from a front office standpoint I've ever encountered. read more

Please don't use this organization. Did a MRI and still after a full week they haven't given me the results. Every time you call they say they will leaving a message and they never call back. DO NOT USE THESE PEOPLE read more

BEWARE: Relative was referred after vehicle accident. Not only was told they will not third party bill but also told patients usually have attorneys. Then was told we should look into OSF Orthopedics. Left review a number of years ago with regard to billing, and nothing changed; probably worse, in my opinion. Looking for the dollars. How sad! NEGATIVE STARS read more

Lady on the phone was disgustingly rude. Snickered and acted as if scheduling an appointment (which I had been referred for) was a massive task for her to complete. Zero sympathy. Worst customer service experience. 2 stars because at least I got to find out how bad this place was on the phone, before having to arrive in person. Thankful to get an appointment at a different orthopedic center in Peoria. read more

I have had two miserable experiences with this group and will avoid at all costs. First I brought my son in to their 'quick care' that's supposedly the cost of a doctor visit....ended up being closer to emergency room visit. After two hours the doctor spent less than three minutes with him and I assume because it was close to lunchtime he hurried out with no home care or after care instructions. The second visit was even more disheartening. I called with a work emergency that hadn't been treated due to holiday delays, and before any discussion was made they assumed it was workmans comp and refused treatment regardless of having full insurance personally. They're a machine not a medical practice. They're priority is money and numbers. Avoid unless you just want to be a number and dollar sign. read more

I took my 16 year old daughter here on September 8th due to an injured knee. This was not her first knee injury (due to gymnastics and competitive cheer). After a very long wait, we saw a retired doctor who was filling. He was a very nice elderly man; however, he did not seem to believe she had knee pain because when he pressed on it, it didn't hurt her. I tried explaining that it hurts when she puts weight on it & it buckles or locks up on her when walking, not to mention her knee was twice the size of normal. He said he would order an MRI. The nurse came in and explained that it needed to be approved through insurance and as soon as they had that, they would call and set it up. It's October 18th...still no word! read more

If you get fraudulent charges: report to Department of Health, they assign medical billing advocates. A State of Illinois consumer fraud reporting form to involve the Illinois State Fraud Bureau. theres also the National healthcare fraud association.(NHCAA) if you have state insurance. 1-800-318-2596 AGA billing under the Affordable Care Act. good luck. I hope your experience is better. This is to the people that have 5 star ratings and cant imagine why there are so many poor reviews: I bet you have private insurance and aren't involved in a work comp claim. read more

This practice is the reason my parents can still walk. They were in a horrible car crash and from ER to Trauma to therapy, both received exceptional personalized care. The doctors, PAs and nursing staff are the best in the area! They are EXTREMELY ethical and do whats best for the patient NOT their pockets! They ARE NOT just looking to collect your money and send you on your way. They were one of the first practices in the state to have a walk-in clinic for ortho. If your from Peoria you know that the ER experience at OSF or Methodist is a Nightmare. I would recommend this practice to anyone in the area. They are large and extremely busy so I can understand why some people in other reviews were upset, but if you see any specialist clinic and the waiting room is empty, you probably shouldn't be going to that one. read more

There staff is incompetent. With my insurance I don't need prior approval for anything blue cross blue shield was hired to administer the paper work they have know say over any medical procedures hip replacement to physical therapy I don't need prior approval blue cross blue shield told midwest I don't need prior approval and yet there to stupid to approve my physical therapy OSF, Methodist, Proctor all are capable of understanding this and approving my procedures without delay but not midwest its to much of a mental challenge for them. read more

Very rude front line staff. Would not recommend this place as a serious consideration as the front line staff act like bureaucratic tyrants. When you ask to speak to someone else, they will not even let you talk to another person. read more

I saw 5 different doctors at Midwest Orthopaedic. They never tried to find my problem - always passed me off to someone else. You wait weeks to get from one appointment to the next with still no results. I had to go elsewhere to the the MRI I needed to diagnose my problem. My last visit I waited a full week for them to send my referral and records. They were unable to perform the procedure I needed - I have to go to a different orthopaedic facility to be treated. I started in January with Midwest and tomorrow is the first day of October - I'm still waiting. I'm from Morton, IL read more

I have seen three different doctors there for my knee. One told me he had never seen anything like my knee injury in his time as a doctor. Dr Gibbons did not listen to anything I had to say. He was horrible to talk to and literally stood in the doorway to leave as I was still trying to have a conversation about my situation. You could not pay me to see Dr Gibbons again. Also, they use a third party to handle paperwork and they charge you $30 to get it done. I was trying to get one week LOA for work and was told it would cost $30 and the other company would use the doctor's notes (not even talk to the doctor) and it could take up to 10 days for them to return it to me. read more

I have had exceptional care here. I initially went to their urgent care for neck pain. It took a while to get seen, but they were super nice, did x-rays, and explained everything they were seeing. The doc was great about what I should do and what to expect. I was then set up with Pt, and that has been great. They made sure I had someone who specializes in my issue and have worked with my crazy travel schedule to get in. They were also helpful when I changed my mind and wanted something temporarily for pain. PT staff tracked down doc and assisted while i was in my appointment. ... two months in and I am super happy plus feeling a ton better. read more

We have been extremely happy and very impressed with our care from Dr. Williams and all his staff! He has taken the BEST care of our son after he broke his thumb. I highly recommend Dr. Williams!! read more

Dr. Mulconrays nurse is very rude and not nice to talk with on the phone. She has no sympathy toward his patients. I know they are busy in the office but she needs to be helpful with ALL patients. read more

Doctors are very good, the drawback to Midwest Orthopedic is that the only hospital you can go to happens to be the worst hospital in Central Illinois, Unity Point Proctor. read more

I was a little concerned about taking my daughter to this doctor office after reading the reviews, but they were recommended by her primary doctor as the best around. I feel the reviews for this place might be a little unfair so I thought I'd tell about our experience. Did we have to wait a long time? Yes, we were asked to arrive 30 minutes early to fill out paperwork and register. Then we waited 40 minutes after our appointment time to be seen. We were expecting that based on the reviews so it wasn't a big deal to me. The part that was a big deal to me, was the care my daughter received. Everyone from the reception desk (polite and efficient) to the nurse (joking around with us to make my daughter feel more at ease) to the doctor (very caring and attentive) were excellent. We saw Dr. Akeson. He arrived in our room less than 3 minutes after the nurse had left. He already knew exactly why we were there and had read thru the background forms I had filled out while waiting. He pulled up my daughter's x-ray right on the computer screen in front of us and proceeded to explain every aspect of it. He patiently showed us exactly what he looks for to determine if there is a concern or not and how to proceed. He was very patient with me (I ask lots of questions) and gave us his full attention. We couldn't be happier with her new doctor. Just a heads up, he did bring a scribe with him to take notes (someone with a computer who is typing away while you are meeting with him in the exam room). At first I thought it was kind of strange, but then I realized that we had his undivided attention, which I have never had from a doctor before. They are always writing or typing something out after asking a question. All in all, we are very happy with our first visit to Dr. Akeson. I am willing to wait patiently for good medical care. read more

Really bad experience. Too many people that work here - shouldn't. Impossible to get your records - should sue them! The records are mine yet I can't get them? Huh! Won't be back! read more

I fell down back in October. A freind/nurse recommended Midwest Orthopedic. I got there at 2:00 had an X-ray, talked to an amazing doctor (Dr. Brad Roberts), got my first cast at 62 year old paid $175 and was out in 2 hours! Amazing! read more

I am very surprised to see these reviews with only 1 star. I just finished a conversation with my mother who was coming out of her visit with Dr. Colon. She was very happy with the service she received. She went on to tell me how she thought it was funny that her, my sister and a close family friend all had the same doc, Dr. Colon. I personally feel relieved to have my family see him as I live out of state and it is difficult for me to assist with medical appointments. read more

We went to three Doctors for my elderly mother in law who had 8-9/10 pain in the low back area. She was not seeking narcotics. Dr. after Dr. provided no relief or treatment, instead referring her to someone else who would the take another 2-6 wks to see. All the while, her pain increased. I suspect it's possible that some Dr's dismissed the seriousness of her pain because she is elderly and felt it was par for the course. We finally went to MOC's walk in clinic. Dr. Colen listened to her concerns and prescribed treatment to address the immediate pain. He also described a clear treatment plan if the pain didn't diminish. This was the only place to implement immediate treatment and educate me on a clear follow up plan if it didn't work. If you are having back pain that you can't find relief for, I would recommend trying this clinic. read more

I was referred to Dr. Mulconrey for a second opinion. In my 70 years of life, this is the worst staff I have ever dealt with--combative and rude, with the worst communication skills I've ever encountered. (I developed and taught a Customer Service course for frontline staff at a large city's Trauma 1 hospital, so I do have knowledge and experience on which my comments are based.) After finally getting an appointment 3 months out, I looked forward to meeting Dr. Mulconrey, based on a couple of favorable comments I've heard about his excellent skills and pleasant personality. I can't believe, though, that he is not aware of what new patients go through to be seen by him. The final straw happened this morning. His staff called to say that Dr. Mulconrey had reviewed my file and declined my case--NO explanation given. When I questioned why no reason was given, I was told it's usually because he doesn't think he can help a patient. This is an assumption; not a reason. After my experience with this organization, it makes me even more thankful that I am a patient in the OSF system of caregivers. read more

Should be a negative rating if there was even an option. Took my wife several weeks to get an appointment. Initial visit seemed to go as expected and they requested she get an MRI to confirm / eliminate various reasons for her knee issue. After following up with results from the MRI, they informed her that they did not have anybody on site to read the MRI and that she would need to go elsewhere to have somebody read it and then was asked her preference...Chicago or Iowa City. She mentioned Iowa City and they said they would call her back with the information. After another week and several more attempts to reach them for guidance, they told her that she could "google" another care provider. At that point my wife asked why they did an MRI in the first place if they did not have anyone to read it and second, won't another care provider want to do their own MRI (which they also confirmed was most likely going to be the case). To say they are incompetent crooks would be an understatement. DO NOT GO HERE!!! read more

Dr Merkley was my Dr. ,He knew my case was workman comp, which should of been no problem with me getting hurt at work. Halfway through my case, he did an about face, can not prove a bribe, however my attorney said it looks like he did. This doctor let me down so if you have a workman comp case run away from this doctor he will f you for sure like he did me. I am out of over $400,000 because he was speculative about my case , he knew better shame on him read more

This place sucks goat balls. Expects me to traverse the world to get medical records before even scheduling an appointment. My knee is swollen and locked up. I need to be looked at. Screw you guys. I'm going home. read more

They do not always follow up as they say they will in terms of timeliness when calling to schedule appointments, checking in upon arrival is usually a breeze but after that it's all down hill. I had to come back in for an office visit to get results for something that I've been able to get over the phone from physicians in the past. Also expect a VERY long wait. It has taken me several hours to get in and out of here for what was suppose to be a scheduled visit. They also break up the X-rays and MRIs into multiple appointments (I would assume to make more off the client) rather than doing them all in one appointment. I had to come in two different times for x rays when I told them where the issue was and they refused to believe me and do them in one appointment. Same thing with MRI on my hips. Rather than doing it on both because the issue is with both. They only did one. So very frustrated that my primary care physician referred me to such a poorly managed orthopedic center. Today alone I have been sitting for two hours while writing this and have yet to see the doctor... Go somewhere else. read more

I cant believe ii trusted these people with my body. I feel foolish as can be. now im missing my arm!!!! Thanks read more

My walk in appointment with Midwest went very well. I appreciated everyone. It was decided that I needed an MRI. I did not have my MRI done with them for financial reasons. However after that there was a lot of frustration. 1. It took me 3 weeks and many phone calls and finally walking in with a letter to get any response to my request to adjust my prescription. 2. Then they faxed the prescription to the wrong MRI office and it took me a couple more days to get them to fax it to the right place. 3. I had the MRI and the results were faxed to them. My legs were swollen twice their size and walking was extremely painful. I tried to walk in to see a Dr and was not able. Then I called to get a date and they didn't have one for 3 weeks. 4. I was very frustrated and the scheduler said it sounded like I was mad at her. I explained I was not made at her but at the situation, she then hung up on me via a transfer to another department where I left a message. 5. I called another Orthopedic and they saw me the next day. read more

Very upset with the service I got with Midwest Ortho. A week ago, I was walking at work and my knee cracked and then I could no longer bear any weight at all on it. I left work and went to the walk in clinic at MWO. I saw Dr Colen after a few xrays were taken. He came in and explained I had no breaks in my knee and that I had arthritis. He offered cortisone injections and physical therapy and sent me on my way. I got home and could barely get into my house without excruciating pain. Once I got settled on my couch, I began thinking about how arthritis doesnt present like that. I have been working in the medical field for years and I have never once heard of a patient all of the sudden not being able to walk due to arthritis. Not doubting I have arthritis, but that is not what caused this. I then made an appointment to see my PCP for a second opinion. After my painful trip back down my steps to get in the car, I saw my PCP and she agreed arthritis did not cause the sudden pain. An MRI was ordered and scheduled. My MRI showed I had a posterior root ligament medial meniscus tear, effusion, and articular cartilage tear of lateral femoral condyle. I have now been referred to OSF Ortho as I will not return to Midwest. I called and asked to speak to the office manager as they need to know that this was dismissed as arthritis. She did not call me back. I called later in the day and was transferred to someone else who said "oh his nurse I reviewing your MRI for trestment". 1 - I dont need to speak to a nurse as my treatment will not be completed there. 2 - this office did not order the MRI, nor did I authorize for them to obtain my results. I felt this was very backwards to go around me to get it when I would have gladly faxed it over had I been asked. I am no longer a patient there so this was not continuity of care to get my records. After calling today, I had asked for my copay back and my insurance claim to be retracted. I was told that services were already rendered so no payment would be returned. THE SERVICES RENDERED WERE NOT CORRECT!!! it was a waste of my time, the staffs time and the doctors time. As well as other patients waiting to be seen. I was also told that doctor complaints go to the the doctors so I should be getting a call from Dr Colen. Im not sure what that is supposed to accomplish. Very disappointed as my organization refers several patients a day to MWO. I will now be promoting OSF ortho as the place to go. I know OSF values and mission and they are patient first. Midwest Ortho seems to be midwest first. read more

This place deserves negative 5 stars!! In the past, I received wonderful care from Dr. Mahoney. The same can not be said today. I saw Dr. D'Souza. When I got there, the desk staff, x-ray techs, and nurse were nice to me, but I did witness/overhear them being very rude/short with other patients. However, the doctor was extremely unprofessional and rude. I waited an hour and a half in my room listening to him loudly dictated patient info at the desk outside. He walked into my room without knocking and told me in 3 minutes that he saw no broken bones, so my foot pain and swelling was probably caused by weight. He didn't go over my previous history of injury to that foot or examine anything. He didn't take the time to go over the x-rays with me either. He just told me I was fat and I should try compression socks if my foot was swelling. I told him that I had gone to their clinic when the injury initially happened and they gave me a walking boot and told me to come back because the x-rays didn't show any breaks then either. He told me to just wear the boot whenever my foot hurt from now on then. I argued that there are things that can't be seen on x-ray and he rolled his eyes and suggested I have an MRI scheduled if that would make me feel better. He was loudly dictating my visit at the desk when I left. I was so embarrassed and upset with the way I was treated, I don't think I'll be back, even for the MRI. This office has no intention of providing their patients with real care, despite age, size, race, or gender. Please just save your money and go elsewhere. read more