Great service but the only complaint I have is the card quality, the chip and swipe break within a…read morefew weeks of use and I have to get a new card made, please improve card quality, Im begging!

I receive excellent service from this branch. Thank you for all you do…read more But calling the customer service line is horrific. I've been the 58th call in line with an estimated wait of one hour. Asking for callback, we'll they never call back. Guess it's my fault because literally every time I call whatever time of the day it is, I'm calling during heave call volume time lol

people are too critical about this location, I love not having to talk to anyone , the unnecessary…read morechitchat , I can just do my withdrawal or deposit plan and simple but there is someone to help you if you have no idea what you're doing !

Their new location is not customer friendly at all; it is in the middle of a multicomplex shopping…read morecenter, a tiny corner office of one of the tiny stip-stores in the lot. You need to get off the highway to reach it if you live anywhere besides Arnold proper. And you have to get into Walmart Supercenters lot to get to this place, and turn to get into a small area set at the back between the street for Schnucks and Walmart's lot. It's in it's own little lot within the big lot. Completely not customer friendly at all. They have limited hours on specific days. Right now there is still one drive up ATM that isn't far from the Hwy in their old location, but other than that one, I have no clue where another drive up ATM is located. There is one in Arnold Walmart, but you have to park, walk in and then use it in store. What a waste of time. I've been w/this bank for 45 years since I moved to Barnhart(and they were originally located here before a big flood), then moved to Arnold; now their office is a hole in the wall, inconvenient as h*l, and no easy to use DRIVE THRU ATM. If it wasn't such a PITA to change banks, I would've changed when they made this move. People are friendly enough; bank doesn't care about the comfortable use for it's customers, however.

I bought a vehicle out of my state of residence. The DMV wouldn't allow a copy of the lien release…read moreon the vehicle I purchased. It was from 2023 and had been financed through Arsenal. I contacted Arsenal, and although it was a 3 yr old document, they looked it up and gave me the original. They were quick and communicated promptly by email. I was able to get my tags done. Thank you, Arsenal!

Problems started back last summer when I went to cash a petty cash check from the company that I…read morework for, who direct deposited my check into my Arsenal Credit Union account, all while I was dressed head to toe in company branded apparel and they turned me down. More recently than not, I began the process of making that account inactive, but still open, as family and business partners have accounts within that branch and you can use their coinstar at no extra charge. One of the final things I asked of them, was to please turn off over draft and decline any attempted transactions instead of doing what they call a Courtesy Pay. I was promised that if any transaction attempts were made that they wouldn't go through unless I had an adequate balance. That was a lie. One slip up and an $8.99 charge for a music streaming service we forgot to switch cost me the $8.99 plus an additional $28! I called and Kim waived it for me only after throwing it in my face and going out of her way me feel like an idiot for trusting what the rep told me to my face about it being turned off like I had asked. Her explanation was basically summed up as "well you can turn off courtesy pay, but it doesn't matter because it still works regardless". Little to no effort was made to retain my business after being a member for nearly 10 years I felt like the staff was just as happy to have one less member as I was to be closing my account with them after poor treatment. Hi! Come join me over at Central Bank to get paid up to $300 for opening a checking account. It's an easy process and takes a few minutes on their site using my referral link. https://secure.centralbank.net/refer-a-friend/RAF30001405162322

Very easy to work with and fast turn times on small loans like HELOCs, Auto Loans and Personal…read moreLoans.

Told them I had a joint account with my ex wife who I separated from…read more They asked if I wanted to close that account (which I can't do bc her name is on it & she still uses Debit card) Said I wanted to start a separate account. They said it's not possible but I could do it from the mobile app. No thanks, I'll just start banking somewhere else

Most banks offer similar deals - but the High Ridge MO bank has the friendliest and most pleasant…read moreemployees than at any bank I have ever used.

They charge over draft fees alot when they can just return it but they let it go I ended up with…read more224.00 in over draft fees I tried to explain to them that I was in the process of getting a new job that started on 11/03/25 they did not care and charge me the whole 224.00

I'd rate this business a big ZERO if I could. Probably the worst consumer experiences I've ever…read morehad. And speaking with someone else who has had accounts there for 25 years, this was confirmed. They said even though they've been banking there for going on three decades they've never really been satisfied with their service, saying their employee turnover is so high that they almost never get helped by the same person when they go inside. I asked them why they stay there and they said it's too much trouble to change. Well, not for me. Done with these jokers. You might think they'd appreciate their customers -- makes no sense that they don't.

Commerce bank is a joke across the board. Customer service- bad…read more Convenience-bad. We moved our money to a credit union where we actually feel appreciated.

Honetsly if i could give a half star i would and that would be WITH GRATITUDE. I'm so annoyed with…read morethe way my concerns got handled. I called two times first and the two people were so unhelpful and sounded like they were on drugs. Literally sounded clueless and weren't helpful, and didn't explain anything to me or tell me how to do what they were telling me to do like i somehow have grown superpowers where i can see exactly what they're mind is thinking. They tell me to cal apple support, so i do, and luckily she actually sounded like she knew what she was talking about and she was even lost on wtf commerce was talking abt and ended up telling me it has nothing to do with them and that commerce is a third party. SO I CALL COMMERCE AGAIN! LIKE THEY TOLD ME TO. AGAIN NO HELP AND THE LADY MADE ME SOUND LIKE I WAS DUMB WHEN I HAD TO EXPLAIN FOR THE THIRD TIME MY ISSUE. all of the customer service i received was horrible i mean one literally told me she doesn't know what to do. AND NOT TO MENTION MY FRIEND GOT 1000 STOLEN FROM HER CARD AND THEY DID ABSOLUTELY NOTHINF ABOUT IT! AND GUESS WHO PAYED IT OFF. DID U GUESS? HER.?!?! LIKE??? ARE YALL ON SOME DRUG SUPPLIED BY THE BANK WTF IS HAPPENING.

We are new to the area and came into this bank for a cash money order as we don't have a local bank…read moreyet. They told us we could not get one because we were not members of this bank. Which miffed us a little, but the attitude of the supervisor is what sealed the deal. The lady was very rude and interrupted our friendly teller while she was trying to give us advice on where to go and options on what we could do. They didn't even offer to create an account so we could bank locally. We felt like we were being treated like we were criminals. Needless to say we won't try to do business with them again.

I tried to deposit some tax refund checks for my son who is away at college. The teller said that…read morethey had to be signed by him. I asked even if it was for deposit only into his account. Then she said very slowly and condescendingly, like I was an idiot, " the government will reject them." If she would have been nice about the whole thing, I would have been fine, but she was rude from the moment I got to her window.