I bought a vehicle from Midwest Auto Center in Florence Kentucky last August. I recently went back through my paper work to figure out why my loan was about 5,000 dollars higher than it should be. Came to find out that they added charges to my loan without my knowledge. They added a premier service contact to my loan of 2,430 dollars. They have also added another 2,000 dollars of "Other charges" to my loan. I was never told about any of this and they added it to my loan without my knowledge. Fine. So I went to their website to try to find emails so I can email my sales person and asked him about all this. Came to find out that the only contact they had was to send them a message. No employee nothing. Just send them a message. So I did. I had asked about the service contract. I contacted Service asking the same thing. Them my sales man contacts me through email. His name is Kevin. He was asking me what I needed. I told him I needed information about this Premier Service Contract. I have the emails saved for all this by the way. I gave them my address and asked that they mail a booklet and information on the Service Contract. I got it the next day. However, they also sent a paper that I would had signed when I was there back in August agreeing to this contract. The paper they sent me does not have my signature on it nor does it has the dealers signature on it. So I messaged back my sales man asking him to mail me a copy of the live ink copy of this contract. I just want proof that I really did sign this stuff. I also asked him about information about this tire and wheel protect. I also asked him to give me information on this 2,000 dollars of extra charges. I started emailing on March 26th. It is April 23th and 20 emails later I still have no got my information I requested. They are giving me the run around. Told me that it was mailed to me. But them mailed to the wrong address. I was a car sales man for a month and these people use the same system as I did. They have my address saved in their system. Plus, I even gave them my address at least three different times. The one that they claim they sent it to my neighbor's house. Only problem is my neighbor would had given me that when they got it. So they never sent it. I even asked my neighbor and he told me he never got anything from Midwest Auto Center. I just wanted information on this stuff and they have failed to produced it. I had asked back in November about my title. No response from them. I asked for it twice. Then I went downtown Cincinnati to get my title. These guys are failing to produce the paper work I had requested. They are giving me the run around. I have an associate's degree in Criminal Justice and this sounds very fishy to me. Like I had said they added things to my loan without my knowledge. I had asked them time and time again to mail me the paper work. Instead my sales man said he will email me the paper work. I check my spam folder time and time again and nothing is in it pertaining to this. I have all emails saved up. I had looked in the ratings and reviews on google and found a few similar comments as to what I am going through with these guys. I have asked time and time again for manager's email and he would not give it to me. I caught him in a lie too. I have contacted the Kentucky Attorney General and hopefully they will check these guys out. Still waiting for the paper work. They said they sent it a 4th time. But we will see. 2,000 dollars in "other charges" that they are not disclosing is very fishy. Everyone you need to be careful about these guys. Look over all your paper work. read more

total scam artist, list a truck for sale on Auto Trader, cars, and Carfax at $11,599 but then you call and on their site the list it for $17k, they state they will make a deal at 14k claim they can't remove "added 3K warranty " !!!. The point is they FALSELY ADVERTISE. They claimed they are priced aggressively NOT if you look on any car site (autotrader, KBB, Car) website (UNLESS they HONOR the $11,599). Then they tell me they are not responsible for the pricing on other sites. I will let my experiance known every place possible!! HONOR YOUR PRICING!!! read more

I went Saturday morning January 8, 2016 to look for a second car for my family. The salesman Johnny Lee was the first salesman to come talk to us. He made sure he asked our price range, what kind of car we were looking for. We needed a car with a bigger back seat with 3 growing kids on our family. He found us a great car with low miles. We love our 2008 Dodge Charger. Everyone at the dealership were respectful, cheerful, and busy. They do a great job. Johnny Lee was so patient and a great salesman. He made that sale.!!! read more

From the first interaction, Johnny was laid-back and helpful. I also worked with MJ and he gave me clear options and was easy to communicate with. I appreciate the upfront value of the vehicle I purchased. I shop around a lot and know that I got a great deal without having to haggle. Buying a used car can be exceptionally stressful, but their team made it as painless as possible, including going through the documents with Katie at the very end. Give them a chance to earn your business. read more

After researching almost half of the auto stores in Cincinnati, by chance I found here. It's a perfect place to purchase used cars since they have their own skilled repair shop and with every car they sold, they guarantee for life time the transmission! Anna was my representative, she was very willing to help. Also everybody there will help you if they have time and they are doing good job. Purchasing here make me feel home and relieved. read more

My husband and I were looking for a good family car to purchase with a very small down payment and not so wonderful credit. Midwest Auto Store was great. Kevin, the sales representative, went above and beyond to make sure he got us into a car. I would recommend them to anyone looking for friendly, down to earth people who will get you in a car that you can depend on for a great price. read more

Watched a couple of cars on line, then found the one I wanted. It was late, that did not matter, Anna did a great got working with us, she waited around till finance was done ( Please give him a Raise!) and walked us to the car. Highly recommend this dealer ship to anyone, They made sure all questions were answered, no high pressure sales, no B.S. just good people! read more

I went in after dealing with pretty much every other auto store in Florence. Had a horrible experience at all the Kerry's but Midwest was amazing. They didn't push off some crap cars like other lots did, worked with my credit and got me into my dream car. Literally. Love this place will be a repeat buyer and will recommend them to anyone. I love my Audi a4. read more

For starters car shopping has always been a hassle for me. Well my mind has changed. Derrell Lowe and his brother Kevin Lowe and the management team went above and beyond there duty to be easy not pushy and made my experience a very relaxed one. There cars are amazing and they make you feel as if your in control and not secret about what's going on. #AWESOME!!! read more

Excellent service, we are very happy with our purchase. I highly recommend our sales associate, Johnny Lee. Midwest Auto Store was a great experience after trying multiple high-pressure dealers in Florence, Ky. This business is veteran approved and they were a preferred dealership for USAA, that means a lot to this veteran. read more

Highly recommended! Pulled in and Derrell came right over to assist us with a car we were looking for. He wasn't pushy at all. Traded our truck in with no problem and got more than expected. Took our 2013 Kia Sorento already on a trip to Texas and no problems at all. read more

My experience with Midwest Auto Store was wonderful, Awesome, and Great The Staff was so friendly and very Helpful.. Thanks to Kyle, Kevin, and Joe.. I appreciate the great customer service. Excellent work on my Loan. Just an overall marvelous experience. Rena P read more

High quality used cars, fair price and great customer service. We went here to purchase my son a vehicle and was able to purchase a car for him priced under blue book value. The owner, MJ, is exceptional and a sincere and honest man. Excellent experience. read more

I recently purchased a car with Midwest and was helped by a gentleman named Johnny Lee. He was super helpful and they worked as a team to meet my need price. Not pushy, I appreciated the genuine hospitality. Well rounded selection of vehicles as well. read more

Very nice experience. Johnny was my sales rep and was very easy to talk to. Went in looking at a Scion xD after reviewing the online Carfax (wouldn't have gone there without this) and went out with the car. Thanks. Gary S. read more

Kevin Brinkman was my sales associate. Great professional salesman. I took a car on an extended test drive and bought the vehicle in less than an hour with the required paperwork. Highly recommend the local dealer! read more

Buying a used car with Midwest Auto Center was easy and painless. I was able to walk in and out without the typical used car hassle. I would definitely purchase another used car again from them in the future. read more

Bought my 2013 Toyota Corolla from Midwest auto store. Johnny was great and very helpful. The car was in great shape and under priced. I would definitely buy another vehicle from them. read more

I stopped in looking for a small car for my teenage daughter, Rickey Steed was very helpful he showed me a lot of cars in my price range. He wasn't to push like most car salesmen.. read more