Let me start by saying that I hadn't used public laundromats for decades until recently when my usual W/D were on the blink. Naturally, I examined the reviews of my nearest laundromats and seeing the bad rap others had given to Midland Plaza Laundromat -- especially the reports of roaches (uck!) and poor maintenance of the machines -- I had to muster up some courage to even try this one, encouraged by the far more recent, and glowing, reports of conditions after the ownership changed. I am SO GLAD I opted to just TRY Midland, as I would have missed the chance to see what a laundromat that's run RIGHT -- with the CUSTOMER's needs and priorities in mind -- looks like! Of course, they had the usual (well stocked and functioning!) soda pop, water, and candy dispensing machines, but I was more impressed by the MULTIPLE dollar bill to coin changing machines available and functioning, for $5 bills and $10 bills (and perhaps $20 bills, though I didn't notice it, specifically). An added bonus was a machine that dispensed items you might be kicking yourself for leaving behind, like, laundry soap, fabric softener sheets, even plastic bags in different sizes to take your clean laundry back home in. With all these perks, it's no surprise that there were an ample number of washers and dryers available AND functioning. But I was even more impressed by the INDUSTRIAL-sized washing machines -- which I'd never seen before in person, only in documentaries about hospital-type institutions -- these monsters accommodate MULTIPLE (if memory serves, 2 to 5 to ...7? more?) REGULAR-SIZED LOADS AT ONCE. What else?....Along with individual seating, there are multiple tables that can seat 4, with -- even better -- nearby electrical receptacles where one could recharge a phone, if needed -- and yes, I needed and did so. At least one restroom was available (there could have been more, but like the $20 bill changer, I just didn't notice). And the condition of that restroom? Like the rest of the premises, perfectly acceptable and tidy! Most impressive to me was the owner, whose name -- if I recall correctly -- is Terry (and I hope she'll forgive me if I've gotten that wrong!) Terry was on the scene and working hard 100% of the time. Seriously, it's been a very long time since I've seen someone work so diligently. Despite that, she seemed to be perfectly happy to stop and pay close attention every time I asked her a question, and she even proactively offered advice when she could tell (I guess from the eyes in the back of her head lol) that I needed to hear about operating a new-to-me machine -- and I am very grateful for that! Seeing this hardworking owner in action helped me understand WHY there were NO -- I mean, ZERO -- insects anywhere on the premises from front to back, including restroom, from the moment I entered her store to the moment I left it with my clean laundry. I can say I've never seen cleaner laundromat facilities in my life! I sincerely hope Terry is very happy in her work and that she remains very healthy and vigorous for many years to come. Because I could see some of my neighbors using her laundromat facilities, too, and -- although I will soon have no need for a public laundromat -- now that I've seen the high caliber of service and the well maintained equipment and premises she is providing to all who enter her store, there is no doubt in my mind that she and her store are a genuine asset to the entire neighborhood and we are fortunate indeed that she is here. read more

Rude staff and numerous non functional washers and dryers. The air conditioning has been broken on multiple occasions. They seem paranoid with their signage read more

Since Terry bought the laundromat several years ago, she has steadily improved the equipment and does a wonderful job keeping the place up. Also, after my recent health problems, she washed and folded my clothes for me, using cleaning products that were more environmentally careful. The families and individuals that use this place are hardworking, friendly and polite. I always enjoy my visits to this establishment and am thankful that Terry has kept it going for us. Grateful customer, Old Beth from up on Chilhowee Mountain. read more

Always deliver as promised. She is careful to explain what can be done when needed. Price is very reasonable.

So the washers look pretty new. Unfortunately I put my money in and the washer had some sort of error. The owner has their number on the wall so I called. Very nice lady by the name Terry answered and was very apologetic and came up with different solutions for me to get my money back. Unfortunately they did not work for me so she went above and beyond and brought me my money back in person 5 minutes later. I'd say that's exceptional customer service and I'll be sure to come back and recommend this place to anyone around the area. Thanks Terry for showing that you care. It's an uncommon trait some owners just don't seem to get with owning a business. read more

We just relocated to Maryville and Terrie's place was just what we needed until our household effects arrive. We got in and out in no time at all. Terrie was very helpful. Her place was VERY clean including the bathroom. We will definitely be returning to the Midland Plaza Laundromat to do our laundry until our own stuff arrives. read more

Infested with roaches so the large washers that worked well and the dryers that are large and dried clothes in a timely fashion aren't enough to convince me to come back. Roaches crawling on every available surface. Crawling from under tables and washers. On the walll. I took my dried clothes home without folding in hopes none of the roaches tried to hitchhike. Absolutely disgusting and the attendant tells me it must be because they sprayed. Right. read more

Decent laundromat for Alcoa. Hours are convenient but there isn't always an attendant. Machines work well but there aren't a lot of size options. All Maytag appliances. Pretty clean considering. I was washing my clothes on a Tuesday night all alone. A homeless guy kept walking in...a little creepy if you ask me. read more

See all

This business has a great drop off your laundry service! Very convenient and affordable. The attendants are always friendly and helpful!

Only had 1 large front loading washer.... and it was out of order. We should have known, because as soon as you walk in the door there are about 15 "Out of Order" signs hanging on the wall ready to use! read more

This place is disgusting and roach infested. Just seeing them crawl on the floor made my skin itch. I did not appreciate having my laundry bag carelessly thrown on the dirty floor by a fellow washer. The people frequenting this establishment are of low caliber as are the washers and the dryers. I do not recommend this laundromat to anyone who values cleanliness or bug-free businesses. read more