My husband received a hearing aid, they did not pre-certify with our insurance . I called BCBS and they offered to send Midland Hearing the necessary forms. I have called this office in Irmo 3 days straight to see if they responded to BCBS request and have been told someone will call me back. It's $4000.00 dollars people, you ought to call your customers back . Horrible customer service , no follow up . read more