I would never recommend going to this location. I came in to ask about getting my brakes inspected and I was told not only that it doesn't matter that it is under warranty but that I have to pay again "because that's not how the world works sweetheart" and "I need to get in line like everybody else" and why would I call them to check on that for free--ummm, because it's under warranty and eligible at any Midas location, by the a-hole at the front desk. All I was looking for was an appointment and I couldn't get there because of his attitude. Like why are you hollering at me at 8:30 in the morning ?? When I asked him why he was talking at me condescendingly, he didn't answer. He also with no visual inspection told me I did something wrong when breaking in the brakes, I asked him to explain the jargon he was using and it's like he was just trying to hear himself talk because he just kept talking over me. I can't imagine giving them my car for any reason. And to top it off as I sat in the parking lot typing this, he had one of his workers move a work truck to block me in the parking spot. Lol i can't make this stuff up..and I can't honestly take that guy seriously after that (There was a ton of empty spaces and space in general within the lot) He's a terrible human being. I hope they get audited and the whole location shutters read more

Not best service most review is legit I stop comming here after a bad experience I used to support these guys

I've been going here for over 20 years and Julian and Jason are the best. They are 100% honest, have worked on all of our cars over the last 20+ years, and have always taken care of us. They always go above and beyond, and I completely trust them. It pains me to see negative reviews about them. I wonder was someone having a bad day (it happens), or was the customer being a jerk (this happens a lot too). It is so hard to find a honest mechanic, but I can assure you I have found more than one here. read more

Brought my car here for an oil change. Upon picking it up the passenger seat had grease marks on it. I am very meticulous about my car and almost saw it upon getting in. It really annoyed me and I knew they would just deny it if I confronted them. read more

I brought my Toyota Prius into this shop for new brakes. The very next day, while on a road trip, the brake pad FELL OFF the right passenger wheel. I was on the 405 freeway at the time. It was a dangerous and frightening situation with the loose brake caliper banging and grinding around the inside of the wheel. Another shop repaired the brake and said the the Railroad Ave. Midas had failed to properly attach the brake caliper. The owner of the Railroad Ave. Midas was dismissive of the incident. He offered an oil change coupon--and became hostile when I said they should refund the brake job. (Any business that does that careless and sloppy a job should offer a full refund, but all I asked for was the brake job.) Seeing other reviews of this shop, it's appears they frequently do sloppy work. I have already contacted Midas through the customer concern page they frequently ask reviewers to write to--they have never responded, even weeks later. Don't be fooled by that. Midas doesn't care once they get your money. read more

My partner brought our car here while I was at work to run a diagnosis to figure out why lights were on on the dash. The car was left overnight and picked up in the morning. While we certainly had other issues with the service, my main problem is the fact that once i got out of work and saw the car, i noticed the workers had torn apart part of our back seat. Neither I nor my partner were told before the diagnostic nor when he picked up the car that they had to tear into that area. Instead we were left with a hole in the backseat for no reason and torn pieces of sponge everywhere because they didnt even have the decency to clean up the mess they made. Grossly overcharging for services is upsetting but damaging my car while theyre at it is absolutely unacceptable. read more

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I brought my 2016 Charger Scatpack here because it was overheating. The friendly staff advised me that for a fee, they would inspect the engine and tell me what the issue was. A couple hours later, I get a call explaining that I had blown head gaskets. I returned to the shop and paid for the inspection ($100+) and was told that there was coolant in the oil and the head gaskets were blown. The manager did advise me that the issue could be fixed for $4500... I contacted RepairSmith and scheduled the same service that this shop offered for $2500. Seems like a win. Saved $2000, that's kinda big. But check this out... the Technician from RepairSmith inspected the car and showed me that there was zero coolant in my oil and just had a leaking radiator and a cut in the hose was spewing onto the hot engine making me think the gaskets were blown. It was soo obvious I felt like a crazy person when he pointed it out. He charged $1000 for the radiator, hoses and labor, plus he played it cool with a lousy manager at my apartment. I will never go here again and will never recommend work here. I also now question any prior work I have had done here. read more

Midas - RepairSmith at my apartment fixing my car after pointing out that this Midas shop tried to bash me for a $4500 job that was unnecessary... - Auto Repair Near Me - Saugus, California

***have just read reviews from the past years. BE CAREFUL. Or don't go here at all if you're a regular, normal and wonderful human being. There's been traumatizing experiences by customers with the manager Jason with having police/sheriffs involved. I don't know why this business is still running or even legal. They may have 'customers that's been going here for 20 years' or have 'Amazon trucks that gets repaired & trusts this place 100%' (Amazon has a lot of money so I don't think they care if they get SCAMMED by this place). Sure. But that's probably all they'll have for the next decade. I've been feeling upset all morning and I'm pretty sure the one I've encountered was the owner Jason. My actual review: I'm very disappointed with how Midas works here in LA. I always go to my trusted one in Seattle. In there, you can set up an appointment online and I don't feel weird at all dropping my car. This one here the guy that does the check in (his name starts with a J. I can't remember.) makes me feel SO uncomfortable. I can't pinpoint why. There's a hint of passive aggressiveness and a bit rude and condescension. Even with that fake smile... ? This one here in LA, they did let me set up an appointment for another day, because Ive already driven there when they said on the phone that I can just drop in anytime and don't need an appt. ?? But the day I drop it in, they said they're full. It's a 30 minute drive for me just to get my car here checked because I've had that trust with Midas in Seattle. The appt they set up here doesn't have an online reminder so I thought it was at 9am but it was at 8am. So that's my bad. But I also get super busy I did mix the time up. When I got there, the guy who's always at the check in counter said they won't be able to do it till 3 or 4pm because 3 others who probably didn't have an appt dropped their car off. Which is a bit too ridiculous. I wouldn't have mind if they could do it maybe 11am or 12nn. But towards the end of the day? And this place doesn't have anywhere walkable. It's by a highway. I live 30 mins away. NEVER going back again read more

This Midas location is awesome. They are extremely helpful and patient in their explanations of what needs to be done. They give you the true price and if they find something unexpected, they contact you immediately and explain the situation. Your choice on what you want to do. No hard pressure. Work done well. Techs are great as well. read more

I took my 2021 Toyota Tacoma to do the oil change on Saturday, this was the first time taking it to service out of the dealership, and I can say will be the last time as well after the bad experience with this mechanic shop, they broke the cap of the oil filter, and knowing that it was leaking a lot of oil they didn't say anything, I know incidents like that happens but why they didn't told me right away, I would pay the cap without problem right on the spot, but they didn't, I drove my truck to my home, the next day Sunday I notice the stains of oil in my parking spot, could go out at all and didn't drive it for precaution, I took it Monday when they opened, they told me it was a common thing that those caps broke wash because it's plastic material, they made me pay 70 dollars for it, knowing they broke it cause nothing was wrong with it when I brought it, really bad experience, after they replaced the cap that I bought they didn't even make the effort to clean the rest of the oil under my truck, really bad service. Please think twice to go to this place, you bring your car in good condition and they will make more problems instead of give the right maintenance and solution. read more

Called for a quote on a simple repair which RepairPal says should take less than half an hour labor and should cost between $70-$100. The shop quoted me $150 and said it takes almost a full hour of labor, when I told him the quote was rather high and asked what labor guide they were using to get that labor time he put me on hold for 26 minutes. So I called from a different phone and he answered right away, when I told him I'd been on hold for 26 minutes he Hung up on me on both phones. So I called back and he yelled at me and hung up on me again. I called another Midas location and was quoted $85. Corporate should be notified of their horrendous behavior. I can't tell if he was trying to overcharge me because there was a miscommunication or because he thought I was uninformed and he thought he could get away with it. If this happened to me I just worry about how many other people it happened to that didn't know any better and just overpaid. read more

Have been bringing my 6 cars here for 5 years, NEVER again!  Jason, the General Manager, is charging highway robbery prices for parts (Dodge Charger dual fan $224, every other parts house and auto shop charges $74 for the part).  In the past they acknowledged that Midas required them to charge ridiculous prices and would allow me to purchase my own parts for them to install.  Now the policy is to punish customers who do their homework, so they are not ripped off, by adding the $55 diagnostics fee back in if they choose to use their own parts.  I guess their policy is we will screw you one way or the other! Horrible customer service, I live in this town and I feel like they treated me no better than a back country mechanic who knows the customer has no choice but to use them.  I hope the profit on the  fan was worth losing a customer that has spent $12,000 in the past 3 years at your store. read more

After our exhaust pipe on our truck fell off while my husband was out of town he recommended I take it to a Midas to get it fixed. I called ahead of time and asked about how long it would take to fix my dilemma and was told about an hour. So I headed on over. The staff at Midas were helpful and nice. They had our truck fixed up in no time and I felt the repair price was reasonable to fix the problem. Thanks Midas! read more

How often do we mistrust car mechanics? A fair amount of us have either experienced horror stories or heard of them from friends and family. It seems like it's standard to be leery of car mechanics -- and for good reason. But, when one shop proves their trustworthiness, suddenly the standard isn't so standard anymore. The Midas on Railroad Ave has been great. I've been taking my car there for almost a year. Jason (the district manager) and Sam (the shop manager) impressed me first by remembering my name the second time I visited the shop. They remembered my car, what I came in for, etc. It was outstanding customer service. I've had some minor work done on my car, and each time they have been honest and fair. On some occasions they have not charged me for minor things. For instance, I had two leaks that were expensive to fix. While fixing them, they noticed my thermostat needed replacing. They didn't charge me for that part. That's just one of many I could share. I'd recommend this shop to anyone. They are very knowledgeable, reasonable, and most importantly, honesty. I gave four stars because there's always room for improvement. read more

Midas - Auto Repair Near Me - Saugus, California

Came here once for a tire repair and now this is my go to shop for anything I need done to my truck. Staff and service is fantastic I will becoming here as long as I live in the SCV. read more

So friendly and very helpful! I went in to get a tire pressure check and found out I had one tire with too much air, so the nice gentleman who helped me fixed it. Then he checked to see if it corrected my light sensor and it was still on, so he got his tester out and checked all my sensors and he let me know they were all needing replacement. I have a 2008 car and time has come to get them switched out to new ones. Thank you so much for your time and honesty! Much appreciated! read more

I've been to this Midas several times dating back to 2014; my latest experience reminded me that a review was warranted. I found out I had a nail in my tire, a very slow leak. I had to fill up my tire every 3-4 days to maintain proper Psi. The Ford Dealer wanted my car all-day and needed to charge me $130. When I phoned Midas, Steve answered and estimated about 20-min, and a charge of $30. No brainer! It took me more time to dress, buckle in my daughter and drive to the Midas shop than the actual patch job. I was in-and-out in less than 30-min. Enrique, the Midas technician was efficient yet professional. Steve, at the front desk, created distracting conversation with me and my 19-month old daughter. Before I knew it, I was paying and off to lunch with the Little One. I can't say enough about Midas, I recommend them to all. This review is for anybody who wishes to hear my opinion... read more

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Surprise surprise surprise Amazing service and honest. I've had the same Honda guy for 10 years but could not be seen and Midas really stepped up with doing the work and a warranty. read more

This is my first time coming here for an oil change. They do free tire rotation for first time customers. They are honest and to the point with the work that my car needed. They were the second shop that recommended that my struts need to be replaced. The manager was nice and accommodating. He took me in in a short time notice. My car was done as promised. I would not hesitate to recommend them to friends and family. read more

I gave this place ONE star for lying and not honoring the warranty on my muffler. It was not installed properly and I kept going back AFTER it was installed and was told to come back to get it fixed and charge me another $250 to have it repaired. I paid originally $160 when I originally had it installed and it was supposed to be the GOLD STANDARD MUFFLER GUARANTEED FOR LIFE. The last time I went was the 4th TIME and the tall big technician said "Sue Me"after I told him he's been giving me the run around. They have done maintenance and repairs on my truck of which I paid and had no problems with, but they were completely unprofessional about the way they handled the repair of my muffler. This is terrible customer service. I want a refund for the $160 and the additional expense I paid to have a real muffler shop to fix the improper installment at Midas. I am also seeking to take legal action. read more

I, unfortunately, have to post a review with 1-star. Jason the owner is the rudest most horrible aggressive & disgusting attitude his behavior is beyond. To treat customers the way I've been treated the way he talked to me after I spent $2800 to get my car repaired when the check engine light still coming on With the same code. I had valid questions and I wanted it to be explained why the check engine light was the same code the way he spoke to me was just horrible. I spent money on repairing and I get an attitude from him that was beyond I wouldn't recommend him his shop anywhere to anyone. I have complained to corporate I will complain to the Better Business Bureau and anyone else that I can complain to regarding my valid questions. you don't treat customers like that and think that you're gonna have a business. you treat customers to make your business. I feel totally ripped off they suck $2800 out of me that I don't even have and my car still runs like s*** read more

I have called many auto shops in Santa Clarita and this one by far has the best prices. I needed a EGR Vacuum Solenoid installed in my car. I already had the part as well that I bought from autozone. Midas only charged me $65 to install it. Everywhere else wanted to charge me $85 to $150 to install it. Toyota repair shop wanted to charge me over $400 to install it even though I had the part. Midas got it installed in less than 40 minutes. I was blown away. The staff there is extremely polite and very efficient. I will continue to visit Midas for all of my automotive needs from now on. read more

Midas - Auto Repair Near Me - Saugus, California

Finding a good, honest mechanic can be so difficult. Fear not for Sam is here at Midas to take care of you. I came here on the recommendation of friend and my friend was spot-on right. On my first time in, Sam identified the cause of my check engine light and fortunately I was able to save a few hundred bucks and solve the problem myself. A few weeks later I ran over a nail and Sam's guys patched it up within the one-hour time window he quoted me. If there's a repair I cannot tackle on my own I will be sure to take my ride back to Sam. read more

Worst place to go for work done advisor is a lier who cheats people out of there money don't go there rip offs worst place ever he calls himself a service advisor when he is infact a mechanic working there to try to get your money read more

FAN. TAS. TIC. Wow am I impressed with this place. Called and got a quote for brakes, and guess what? That's EXACTLY what I paid, a full 2 weeks later! No, "Oh, well we thought you meant...." or "Yes, we quoted you $xxx, but you forgot to mention your car had four wheels..." Walked into the lobby and was shocked - it smelled lovely. Not like body odor, not like rubber, or gasoline, or mildew. I actually didn't mind waiting in there while my brakes were replaced. 110 outside, a comfortable 74 inside. I'm a happy camper even without being able to bring my car to a complete stop :) I spoke at length with Sam Borrelli, and the guy knows cars. I mean he KNOWS cars. Oh - and did you know Midas does more than just brakes and mufflers? Yeah, either did I. Turns out they're a full service garage, which was perfect timing. I'm now bringing my son's car back for servicing, since it's got some door hinge issues (which Sam was totally familiar with). Incidentally, Midas warranties their brakes for life, so you don't pay for replacements (just the labor)....which, with the way I drive, will end up being a losing proposition for them. Might want to get in on the deal before they come to their senses and revoke it ;) read more

Got a coupon for $29.95 for an oil change from Ralph's and came to this location, they are so nice here and helpful! They changed a pcv hose for me and changed my oil along with complete inspection for $30! The waiting room is clean and they are also fast for those of you on a tight schedule I was in and out in a little less than an hour! Recommend to all! read more

Midas - Recommend to all SCV drivers! - Auto Repair Near Me - Saugus, California

Good deal on oil change and tire rotation (found $30 coupon online- print it out before you come, it helps them) and they caught that I needed break pads (luckily because I was just about to drive to Vegas) Even showed me the break pads before they let me choose whether I wanted to replace them or not, which I appreciated. read more

Midas - Auto Repair Near Me - Saugus, California

I came in today in a frantic state..the bottom of my car had hit something and it sounded like something was scraping...Sam assured me everything would be okay and to relax. ..immediately they looked at my car and fixed the problem at no cost.. (something to do with the exhaust pipe)..i am on vacation from San Diego and have my kids at Magic Mountain. ..you have no idea what a relief this was for me. i am always skeptical whenever i go into a repair shop..this is why i specifically go to Midass only!!!! Thankyou soooo much Sam and your team Lorena read more

I think I've finally found a great place in SCV to get my car serviced. This was my first time at Midas period, and I was impressed. I'm always prepared for an onslaught from auto shops, both big chains and local independents. I know that times are tough, especially for the locals, and because of that I'm wary of the strange and out-of-the-blue fixes (ranging from nickel and dime to outrageous prices) that "need" to be done to my five year old car. I recently noticed my car losing power during acceleration, particularly when it's cold. Being a Chevy Aveo owner, this was especially troublesome; I love my car but it can't really afford to lose any power -- it's pretty gutless as is! I called up the big chain store I normally get my oil changes at and they told me it was probably the catalytic converter and gave me an insane estimate. I called Midas, and Sam told me that it was impossible to guess (good sign from the get go) and to bring it in. No P codes came up initially, so I left the car there while they waited for it to cool down so they could try to duplicate the problem. It took several test runs, but they finally got it to stutter as I had described and then were able to pinpoint the issue in the spark plugs and the coil. Much cheaper to fix, and much more confident that they were right and weren't jacking me around. I am absolutely not a mechanic; I can replace my own headlights, battery, and even changed my own oil once, but that's the limit of my vehicle smarts. It doesn't mean I'm stupid, and thankfully Sam and his staff did not treat me as such. In fact, they treated me like a concerned car owner on a budget who recognizes the necessity of keeping a car maintained but doesn't care for extra frivolous repairs. I appreciate this business for their excellent customer service, care in explaining things to me, and the time they took to make sure they got the issue diagnosed properly. As long as this place stays this way, I won't be going anywhere else for my car's needs. Thanks guys! read more

I would never go back ! I was treated very poorly and spoken to with zero respect when I Complained about the poor service. I was told to chill out and sit down.,! read more

Wow! What an amazing team ! A huge thank you to Jason for his thoroughness in explaining to me exactly what my Camry's challenges were, all my options, and some very sincere and helpful future advice !! They went above and beyond and I highly recommend and encourage family, friends and the community to go to this Midas! Soooooo much appreciate your honesty and generosity Jason, Edgar and the rest of the team there !!!! read more

Sam was able to help us with a couple of different vehicles (2006 VW Passat and 2012 Ford Edge.) The Passat needed some normal maintenance and an overall health check, and Sam and his technicians were honest with myself and my wife, and carefully explained all of the items that would require service and why. Even going so far as to troubleshoot an air conditioning issue on the spot. If you're looking for an honest mechanic with integrity, look no further. read more

I have to say there really is truth in advertising. I've been going to this location for over 5 years and I have never been dissatisfied. Oil changes ,tire rotation and car diognostics for a car that is 14 years old and they never disappoint. Great service and customer experience. Thanks guys! read more

I was referred to this business by someone I trust when it comes to vehicles so I went in with high expectations. I wasn't disappointed. When you arrive you're greeted promptly. Very friendly staff. The waiting area is air conditioned & smells nice which is a plus for those of us not used to or a fan of "car smells". I came in after my car decided to squeal when I accelerated. I had JUST replaced my car battery (not here) & wasn't excited to spend more time or money on my normally problem-free car. Jason helped me out. He's fantastic. Asked a lot of questions, drove my car himself first, didn't hear it, had me drive & explain further. Easy peasy. When I parked back at the shop he noticed my coolant levels were crazy low indicating a leak. Ugh! They got right to work on it. No secret garage area here. I'm able to watch them as they work. Not that I have any idea what they are doing (I don't speak car). I have since been back every time my car needs an oil change or service in general. No one working here is just sitting around & they genuinely seem to like working together. Environment matters when you're waiting! Nothing but good things to say about this place. Go here. You won't regret it. read more

**Attention please read before trusting them ***I went in for an oil change and basically after they where done they told me that the car needed needed two motor mounts and told me that if they where not replace that the car was going to have major problems. So I trusted them and told them go head and put them on. It was roughly about $800, about $400 in labor. After I left the shop my car gave me more problems. It seems like they broke a motor mount so now I have to replace more of them, obviously so I can go back and spend more money. To top it off they took out all the air out the ac system and I can spend more money and refill the ac system. And also now my car makes a weird noise that didn't have that problem before I went to the shop. Don't trust this location at all. They are scammers and all they want is for you to spend you're money because they know most people don't know about cars. read more

I spent $700 on a brake job on all 4 wheels, right after my tire pressure sensor went out and I kept getting low pressure warning on dash even though pressure was good. I called Midas and they claimed their handling of my tires while doing brakes could have nothing to do with the sensor. This is not what the dealer is telling me. I tried to work with Midas by offering to pay for the part if they installed it but no going. I will never be back. read more

Had to write a review as the team at Midas in Santa Clarita were the friendliest and honest technicians that I have encountered. Jason was amazing to deal with and I will definitely bring my car back there again. Great works guys!! read more

I've been waiting to explain my problem for 30 mins while they were not bussy at all.

So I've been bringing my cars here for 5 years now and Jason, Sam and the rest of this crew have never ever let me down! They are always on point! They take an incredible amount of pride in what they do and go way above and beyond the call of duty. I trust them will all of my cars for darn near anything and they give me great advice for projects!! Thanks guys for the last 5 years and here's to many more! read more

Midas - Sam and I made my Touareg a beast!! 103k miles and going strong. - Auto Repair Near Me - Saugus, California

Sam, the manager makes all the difference in the world and has earned my trust and confidence. I have been a customer for over two years and will not take my family's cars anywhere else for servicing. We keep the shop busy with five cars, requiring a variety of care ranging from routine maintenance to custom builds and repairs for the older/classic models. On more than one occasion Sam has made special efforts to personally involve himself and provide troubleshooting services that other shops simply will shy away from. His depth of knowledge and experience on uncommon and unique issues with the older models has been invaluable to me and my family. I have never had a bad experience with Sam and his team regarding the quality of work, pricing, customer service or with turnaround time in servicing our vehicles. In short, Sam goes way above and beyond the call of duty to explain issues and consult with me on options available before making any repairs. I trust and thoroughly enjoy doing business with Sam and the team of professionals at Midas. The money I have saved is significant; they get things done right the first time. I know I will be treated with respect and not taken to the cleaners for unnecessary repairs. Unfortunately this has been a costly lesson learned in dealing with some of the other automotive service and repair shops in the area. An extremely satisfied customer for life. read more