We had to wait a month before we could get an initial appointment, which was no big deal, we waited. Just before the appointment dates, they cancelled on us and instead of being flexible with a new appointment date, made us wait another month. We waited. Guess what happened.....they cancelled AGAIN!!! This company is terrible and does not care that families in need are waiting. Just tell me you don't want our business to begin with, and we wont waste time with unproductive wait windows. I could have had these scheduled with another company, but instead we are now 2 months past the incident that my teenage daughters wanted help with. This therapist and her team do not care about human feelings. The worst part, they likely would not have even notified us of the second cancellation if my wife did not reach out to make sure we were still good to go. They don't care that people take time off work. Just excuses to continue cancelling appointments. In reading other reviews, this seems to be the best practice for them. read more