So difficult to reach them by phone. They either never answer or haven't fixed their phone system in months. Super inconvenient, won't use this branch anymore. read more

You can find every thing on here that you need and if they do not have they will order It . I went her to get bead to make suff for the party read more

Michaels - Arts & Crafts Near Me - Chula Vista, California

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I went into Michael's searching for some 651 vinyl. I was told they have it here. I was unable to find it. I was also looking for decoupage napkins which I also didn't find. I called the store because I got tired of looking for someone to help me. The girl laughed when I told her I was in the Cricut section of the store. There are so many projects that I could get caught up in. I stayed strong and left empty handed. It just felt wrong! read more

Michaels had an okay selection of yarns, but with only a few nice natural non-synthetic yarns. Though they don't have a lot of books, their knitting books (how-to's and patterns) were at least nicely organized so I could find what I wanted, unlike Joann's. read more

I was saddened by my visit to this Michaels. Asked a simple question and was very rudely turned down by Cynthia, only to later find out that the item she refused to help me find was at the store in which case I needed to make a second trip back to the store to buy. read more

I went in today to look for a cart but unfortunately they had just ran out of stock for the specific one I was looking for. One of the store employees an older male was beyond helpful looking everywhere for me. I'm beyond grateful for him going above and beyond trying to help me!I wish I would've gotten his name but he was helping everyone around the store with a positive attitude. read more

Waiting in line for 20 minutes to buy 2 items is ridiculous. So is only having 2 registers open when the line is wrapped around the whole store. Everything is so cramped and cluttered and people are constantly running into each other. Obviously no one manages this store. I will be traveling further out now to find a different Michaels or another craft store all together. read more

This has to be the worst and dirtiest store ever, and I think Walmart is cleaner than this store..that right there, tells you something!! I came here in here expecting to find a good collection for wedding supplies, and to my surprise, this store was a hot mess! it looked like they were going through construction! and the store itself is SO small! everything is cramped. Limited selections on items especially the wedding supplies, seriously there is only like one aisle for it! The center of the store was cluttered with 40% off fake plants/flowers mixed in with holiday things too. Just a whole lot of clutter! gave me a headache, I was in there for 5min and walked right out because I felt claustrophobic up in here! barely can walk around the store, without stepping on something or someone! I love michaels, just NOT this one! read more

The PROS: Their 40% off coupon. You can also bring this coupon up on your smartphone. (awesome) Their sales (especially when their beads go on sale, you can definitely save some $) Parking lot is huge The CONS: Although their parking lot is huge, be careful. My sister had her car stolen from here while shopping once. They do have security, but how well did that work in this case? Be cautious while parking, there are many TJ drivers who are careless as they drive by. The line is ridiculous. They have a good number of registers, yet they never open not even half of them. Expect to stand in line for 15-20 minutes. Make sure whatever your buying is worth the long wait. Their AC either does not work, or they just don't turn it on. It is blazing hot in here! Do not wear a sweater or jacket, you'll leave drenched. They are never fully stocked on anything The employees are clueless, not knowledgable about 90% of the products they carry. If you come here, come in the wee early morning, and bring the 40% percent off coupon or get it on your phone. Do not come in the afternoon, night, or on the weekends. Also, do not park on the side of the building (that's where they stole my sister's car), park in the front. Happy shopping! read more

Don't even know why they 7 registers at all. Every time I come here there is only 1 cashier no matter what time. So disappointing

Sometimes small items are hard to locate but that's because they have so many items. The salespeople are always cheerful about helping you locate what you are looking for. It's fun sometimes just to drop in and wander around looking things over. You can find some really great stuff that way. RE some of the comments about things being out of place, that's due mainly to customers who carry things around, then change their minds and set it down wherever they are instead of returning it to the right area. The salespeople try hard to keep it organized but it's hard for them to keep up. read more

I went to Michaels yesterday to have a canvas stretched and put on a frame. It was fairly large and she quoted me $188.00 probably plus tax. I thought that was a little pricey so I left and went to Hobby Lobby. Not only are they going to put it on a frame they will also put foam between the canvas and backing and they are charging me a whole $109. So where would you rather go shopping? Michaels a little rip off I would say or Hobby Lobby that will treat you fair. read more

The Rudest people I have ever met. honest. Dont even bother asking questions to the staff, They look at you like you are stupid. I love Michaels and went to this one after spending time with family in the area. NEVER AGAIN. The Poway Michael s (down the street from where I live) Is much nicer and the staff there is has a lot more class. read more

This store is filthy. Sticky floors, disheveled shelves. Where is customer service and management at? No employees in sight, only two registers opened. Left without a purchase. No comparison to the Mission Valley store. read more

Wow!! EXCELLENT customer service! I came in here and got helped immediately. They have a lot of variety of craft items and decor. There is usually always someone around to help as well. The woman, Crystal, at the checkout was so extremely nice I will never forget her! She was warm and friendly and told me about coupons available on their website and helped me find one on my phone that I was able to use right away. read more

Cluttered and if you go when they're having a sale, be prepared for a long wait time in the check out line. I'll still go here for my craft needs as they have a nice selection of scrap booking items and I'll have my phases where I'll feel like knitting and need to go get more yarn for something that I will start, but probably not finish. read more

Average-sized store, organized in some departments but disheveled in others. The two stars are for the incompetent staff. I had a specific question about an extruder I could use for fondant or gum paste and the girls I approached had no idea what I was talking about, but recommended completely different tools that wouldn't have helped at all (like a rolling pin?!). Even after I thoroughly explained what I was trying to do, all they could do was stare at me confused, as if I were speaking a different language. *Sigh, useless. At least they had enough baking supplies to satisfy my other needs. read more

The sales here are great but the store cosmeticly is scary. There is way to much going on, no room in the isles. No matter where you are you are in someones way making the shopping experience unsavory. Keep in mind this is the christmas season so the store might not always look like this, so I promise to come back during a regular day and check it out then. read more

This place is always pack with tons of awesome artsy crafts. I love how I can find everything I need for an art project in one place. The workers here are super helpful and was able to answer all my questions. The only reason why I'm taking off a star is for the clutter. It's super cluttered and with my OCD I end up tidying it up a bit. read more

To be honest...I only come here for art supplies. I don't do as much art work as I did a long time ago, but it is the only place in the South Bay where I can buy the stuff...an average rating at best. 3 stars! read more

Michaels has a large selection of arts & crafts supplies BUT they seem to always run out of things & NEVER restock :( Lines always seem to be long and cashiers tend to be slow. The store is a mess especially if you go in the afternoon. Everything is on the floor and shelves are disorganized. Customers tend to pick something up and throw it back onto another shelf when they change their mind. Whenever I visit people are in the way and you have to hunt employees down for help. I wish I could give Michael's a higher review but it is what it is. read more

My sister and I frequent this Michaels for our knitting projects because it's the one closest to her house. It can get busy, but still well stocked with the yarn and needles we need. I loved the Takumi needles I got from here a while back. The Takumi circulars sucked, but I'll save that review for Takumi; not Michaels. I've also gone here for Christmas decor, and it comes out pretty cheap because Michaels has good deals. If you download their app on your phone, you can get the "40% off one item coupon" and some other ones they have. The only thing I hate about this one is that they don't have too many wedding-related products. I'd have to go to a different Michaels to check that stuff out. read more

This Michaels is small. They cramp so many things you are always in someone's way. This place is very dated and its to be remodeled. I didn't need any help but for the customers that needed help the sales associates were willing to help them. read more

don't go here. if you do order online for pick up, pretty much all the employees seem to hate working there and could care less about being there, and the cashier Luz seems to hate me personally for some reason ‍ read more

This is an arts and craft store. One would think that the staff would know their inventory. Several times I have gone into the store and the staff don't know what I'm talking about. Tonight I simply asked about chipboard. No one knew what that was. Yet They carried it. When I pointed it out to them as I checked out purchasing other items, the clerk was less than happy with my input. I simply told her that the chipboard was located in a certain aisle and she barely even looked at me. She didn't even thank me for educating her. read more

Went for a curbside pick up today parked literally on the fourth parking lot spot closest to the store since they do not have designated parking for curbside pick up and on the app they say just to park close to the store and the lady with the fake butt was just standing at the door looking confused and clueless and she just stood there for about 8 mins looking around and talking to someone on her earpiece I COULD NOT BELIEVE THAT SHE DIDNT SEE ME I decided to get off the car once I got a confirmation text saying that I had picked up my order which I had not at that moment I thought she probably gave my things to someone else I had to get off my car with my 2 kids and as she saw me coming towards her she just stood there and didn't say nothing until I asked her is that my order? She said my name I'm like yes and she just gave me my stuff so that means she would have gave my stuff to anybody! I told her I was waiting outside literally pointed at my car that you can see even from inside the store and all she said was I DIDNT SEE YOU lady maybe you need to invest some money into some glasses instead of a fake butt UNBELIEVABLE the amount of effort this lady put into finding me literally just stood at the store front door and was talking to her co workers how she couldn't find a car that was right in front of her If you don't like your job go finish high school and get a better one ms.BBL lol read more

A lot of selection , maybe too much . Most of the aisles are crowded . Some areas are organized very well. Some areas things are mixed and in the wrong area, scattered . Lines are always long when I go in . Last time (10am) I went there were 10 people waiting and only one cashier. read more

This is just an ok store. Very small compared to other michaels, and they don't carry nearly as many supplies.

I just love this store, I can stay in their bake department for hours, just watching every single thing they have. Their employees are always super nice, and everything is really clean all the time. read more

Love the coupons I get online and I'm a pretty regular customer but the cashier that helped me today was using her phone! As she was helping me she was talking on her personal cell phone! short hair older lady with glasses. Totally unprofessional. If you need to take a call just take a break! read more

Not this particular store but online. I bought on Black Friday sales and took three weeks. Don't buy if you need it in a hurry.

I've been coming to this Michael's for years and have seen them expand and grow as a community store over the years...the people who work here are always very helpful and help you find what you are looking for Carmen was very helpful read more

If you thought standing in a DMV line was painful, try buying something at Michaels. The lines are usually very long (especially on the weekends) and the cashiers are as slow as molasses. I have rarely visited this store without a long line or a slow cashier. It's a shame that the customer service is lagging here as there aren't many craft stores in the Southbay. read more

This Michael's by far has the best customer service in southern California. I have been in search of mini wooden crates all over Southern California for 100 of them. Monica and the manager Jeff were amazing, they searched all over the store and were able to find some of the crates. Also, called other stores to place the crates on hold for my fiancé and I to pick up. read more

Asked 3 times for help, all I needed was some one to unlock a cage and get me a white pen. Left after waiting way longer than I thought I would, customer service was non existent and their attitude was poor to say the least. I guess I will wait until I drive past another one because I will never come back here. Other artists please skip this horrible store. read more

This michaels sucks. It's super hot in there and nothing has the price on it so you go around wondering how much everything costs. The employees do not care about helping you out, as if you're just supposed to know where everything is located. No thanks. read more

I've been to many Michaels stores, and clearly the company has decided to cram as much merchandise in this smaller, older store as it puts in its larger, newer stores. No wonder it's a crowded mess! Lines at any Michaels are always long and slow-- I wish I knew why (poor scheduling/staffing is my guess), but, as many have noted, the lines here seem extra long, maybe because they wind through that tiny store! read more

This place is horrible, they have a disaster in the store , the isles are so tight you can barley get a cart threw the isle. The lines are ridiculously long, advertisements on frames were a huge disaster. Then your told by the manager they would honor the sale then when you get to the register they don't want to honor it. If I didn't need the items I went for I would have left. I had to make 3 trips to the register because of the lack of organization of this place & on top of that the cashiers are rude and when you ask for help they don't even help you because the employees don't know anything. read more

Horrible cleanliness (or lack there of) absolute dirty store! Plus the lines are ridiculous! This store really needs a revamp ASAP!

WORST. CUSTOMERS. SERVICE. EVER. I was at the register getting rung up, I asked the cashier a questions and instead of getting an answer, she just stared at me and then asked me to step aside. Seriously, wtf? Terrible management. Not going back. read more